Hi Christian
Thanks for this, I have just had a look and your list of policies is impressive. Can I ask are you members of the Housing Ombudsman, and have you had to submit an Annual Submission to them?
My issue is they are asking for links to a ‘Governing Bodies Response’ and an ‘Improvement Report’ along with our Complaints Policy and a Self Assessment Form.
I am hoping that someone has already done these and can offer some advice or a template. The Almshouse Association do the template for the Policy and self assessment but I have nothing on the other two documents?
Thanks