Hello Elaine,
We are not part of the Ombudsman scheme and handle all resident issues ourselves. So far so good – we have managed to resolve all issues amicably and as part of the community aspect of our housing proposition. Our residents must be ‘of good character’ and we place emphasis on their fit into the community. This brings harmony and the number of real issues is very limited (I exclude maintenance requests). Our equality and diversity policy reminds us to be fair to everyone at all times. I am sure the Ombudsman provides a very valuable service however we have not seen a need in our situation at this time.