I’ve been in email communication with the housing ombudsman this week, following their request for the Annual Submission, which finally found its way to me this week. Their response to me yesterday was that our submission is not due until March 2025, and they said:
“We are currently working with the Almshouse Association, so please also reach out the them if you require any help and support. If you do require anything further before submission date, please do not hesitate to contact us again.”
They have been responsive to my various emails,, and I had explained to them that although we were keen to comply, we are a very small team (without a complaints department etc).
I will now ask the almshouse association direct about their advice on this.