Hi
Yes. I was expecting it next year as our year end finished 25th March and was therefore before this came into force but was asked for us to complete the process. I am now on my third submission. The result is a policy unintelligible to our residents. It is a huge waste of time – hours and hours. We do not have any complaints, but have to write a report etc. We renewed our volunteer membership in June but I will be advising the trustees to withdraw. I know the AA recommend membership but we/residents have received no benefit from their services and this additional work is too much. I am sure if any of our residents felt they had a matter unresolved they would not turn to the HO. They would asked the council or CAB. Though of course they do not have unresolved matters because they just phone me and I sort anything that’s wrong. I think they are making everyone produce a one size fits all policy so that they can take a tick box approach to dealing with complaints.
I have gone through the assessment grid they provided and added the section numbers from our ‘revised’ policy to the evidence section. The assessment grid is available in the HO site. The very long unintelligible letter you most likely received because you had not submitted on time also asks you to write a report addressing certain points and then load that with the assessment grid onto the website – even if the website is not used by residents – just those seeking accommodation. The only people who will then read it are the HO!