We are currently reviewing our call care system and have posed very similar questions to Katharine. We still operate an analogue, pendant system . We are encountering problems with the planned switchover as mobile reception is very patchy in some of our locations and many of our residents do not have the internet, only landline connections. Tunstall and BT have offered some solutions, but these are only temporary; hence, why we are looking at other ways of doing this. Currently, we pay for the call care / alarm system and residents pay for a landline.