I’ve come late to this discussion and late to fulfilling our requirements… Our deadline is tomorrow (doh)! I fully agree with those who say it’s an administrative nightmare and hardly suitable for small charities. I have loads of question marks in my head but will restrict myself to one for now. Where it says you have to provide a link to the governing body’s response to the Annual Complaints Performance Report… who are the governing body, is it the Almshouse Association, the Housing Ombudsman or someone else???
Thanks in advance.