Trevor,
As Debbie says the report needs to be signed off by your Board of Trustees
Also do remember to put the report onto your website along with your complaints policy and also your Housing Ombudsman Complaints self assessment document which details how you will respond to the Complaints policy (all 27 pages of it) We got caught out in not having this document on our website even though we had produced it eight months before internally
All on our website now if you want to check or borrow https://municipal-charities.org.uk/policies/
William Clemmey
chiefofficer@municipal-charities.org.uk