Emails from the Housing Ombudsman do come across as abrupt and just giving a week to action. They are however, open to delays if you respond to them.
Initially we were in trouble for not completing a Performance Compliance review which we put together and put onto the website.
Then over Christmas they asked why we had not also submitted our Housing Ombudsman Complaints self assessment. We had fortunately completed this 24 page document last March so were able to ask for a delay and then put it onto our website and we are now compliant.
This year we have until the end of September to submit all the updated documentation which means that it can go through our committees.
The irony is that we do not receive any complaints.