Hello,
We have introduced key lock boxes for third party’s and emergency services. The emergency services have the codes for the lock boxes. We then provided the residents with a number to call if they need help with plumbing, elctricity, remedial works etc. The call handling company have been provided with a list of local trusted people who we have used to complete work at the almhouse. and in a serious situation, a trustee would be contacted.
We no longer have a warden and are still in the trial phase of this new system, but it seems to be working. We had to get creative as we couldn’t find a company local to us who would assist as we have 40 residents.
We use message direct to do this.
I hope this helps or inspires some ideas.