Clare
I presume you got your first ‘temporary password’, sent to you by text message, OK? It took a call to CAF Bank for me to discover that my text message had gone to the text-message app’s spam folder. Yes, Messenger has a spam folder, accessible from the app’s profile – who knew?
There were lots of messages in there … .
Beyond poimting that out, I don’t think I can help you, sorry.
Nick Stiven
clerk@stjohnswilton.org.uk