Tina
We started by Googling other housing Associations to see what they charged in their service charges for example Clarion Housing
file:///C:/Users/Home/Dropbox/My%20PC%20(DESKTOP-7M2A18S)/Downloads/service-charge-faq-2024-25-final.pdf
and others
We then drew up the list of items as shown in our paper. We had a zoom meeting with Michael Patterson from New Thinking in Supported Housing who was recommended by the Almshouse Association . He agreed that our list was correct. His charges are 15% of the increase achieved.
Our Finance Officer then realised that she could calculate it all herself with the excel spreadsheet that we circulated.
So we did it all ourselves so saving £17,700 in fees
Our Housing Benefits officer was very happy with the result and wondered why we had not done this before!
Hope that helps
William