Cath
I think you have suggested the most practical (and fair) solution in your last paragraph.
You are not running a boarding school and all your residents are supposed to be living independently. Even the most demanding of them would agree that their WMC (which, after all, is paying for staff salaries) should surely go towards more important things than the provision of a 24/7 post room service for residents.
Nick Stiven
clerk@stjohnswilton.org.uk