A suggested script for when making a 999 call can be found at https://stjohnfisher.school/wp-content/Citizenship%20Resources/year%208/Drugs%2C%20Alcohol%20and%20Smoking%20HT3/Christopher%20Winter%20Project%20-%20Drugs%20Education/YEAR%207%20PILOT/Year%207%20RESOURCES%20PILOT/7.3%20Dialling%20999%20Script.pdf
This could be adapted and provided as an annex to your Residents Handbook, in the same way as you may already have an annex that gives the action to be taken in the event of fire.
We avoid any problems by providing each resident with a telecare terminal (in our case, a digital unit provided by PPP Taking Care). Residents are instructed to call PPP first, if there is an emergency, by simply pressing one button. PPP always
triage every call thoroughly and take the most appropriate action, whether it is to call the Warden, a nominated friend or the emergency services.
Yes, providing a telecare service isn’t cheap but we think it’s money well spent.
Nick Stiven
clerk@stjohnswilton.org.uk