Guidance for Residents When Calling an Ambulance

[almshouses@merchant-taylors.co.uk]

Following a recent incident where a resident did not fully describe their injuries to 999, which resulted in a delay to the ambulance response, we’re looking to create a simple notice for residents.

The idea is to have a short guide placed on or near the door to remind residents what to say when calling 999 – for example, to explain clearly what has happened and where they are hurt.

This could be particularly helpful for residents who may be experiencing cognitive decline, before we are able to support a move to more appropriate accommodation.

Does anyone already have something similar in their almshouses that they’d be happy to share?

[clerk.stjohnswilton]

A suggested script for when making a 999 call can be found at https://stjohnfisher.school/wp-content/Citizenship%20Resources/year%208/Drugs%2C%20Alcohol%20and%20Smoking%20HT3/Christopher%20Winter%20Project%20-%20Drugs%20Education/YEAR%207%20PILOT/Year%207%20RESOURCES%20PILOT/7.3%20Dialling%20999%20Script.pdf

This could be adapted and provided as an annex to your Residents Handbook, in the same way as you may already have an annex that gives the action to be taken in the event of fire.

We avoid any problems by providing each resident with a telecare terminal (in our case, a digital unit provided by PPP Taking Care). Residents are instructed to call PPP first, if there is an emergency, by simply pressing one button. PPP always
triage every call thoroughly and take the most appropriate action, whether it is to call the Warden, a nominated friend or the emergency services.

Yes, providing a telecare service isn’t cheap but we think it’s money well spent.

Nick Stiven
clerk@stjohnswilton.org.uk

[Author]

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