Job Description

We are a successful, long-established Charity looking for a part time Liaison Officer to act as a first point of contact & support for residents and to assist with the day-to-day running of the Almshouses.  Our history as an Almshouse Charity dates back to 1935 and we have 40 properties on our sites in Tilehouse Green Lane and Widney Road, Knowle, Solihull.

You will join our small friendly team to promote the well-being and independence of our residents, the majority of whom are retired.  You should have a genuine interest in people, housing and in making a positive contribution to helping develop a thriving, supportive, and friendly environment.

About You

  • You will have a caring and compassionate nature as well as being discreet and diplomatic.
  • You will be a strong team player and be able to take the lead on some tasks including helping the residents organise events.
  • You will be highly organised and able to work under pressure and embrace the fact that no 2 days will be the same.
  • You will have a can-do attitude and be able to work alone or in a team, using your initiative for problem-solving.
  • You should live in/close to the Solihull area.
  • Ideally you will have good English, numeracy, and communication skills.
  • Ideally you will be IT literate and able to work with Microsoft applications.

About the Role

  • You will be key to providing support and assistance to residents, helping to ensure their well-being and comfort and promoting independence through communication with their families, community engagement and involvement in activities and events when on duty. Your hours of work are 10am to 2pm, Monday to Friday. (20 hours per week).
  • Develop and maintain positive relationships with residents, staff, contractors and the charity’s trustees.
  • Keep clean and tidy the communal hall, kitchen, guest room and all other common areas as necessary and ensure the proper running of these areas.
  • Be involved with some health and safety and fire safety procedures and records.
  • Be alert to potential safeguarding cases, working with the property manager.
  • Occasional additional hours may be required for residents’ activities.
  • Other reasonable tasks to be performed as directed.

The benefits

In return for your hard work and commitment, we offer a benefits package which includes:

  • Annual leave allowance of 20 days per year, excluding statutory bank holidays
  • Annual salary £25,350, (full time equivalent based on £13 per hour) and cost of living review
  • Workplace pension scheme
  • Part of a small friendly and supportive team environment
  • Fully paid DBS
  • Part-time working

Contact Details

Please reply in writing by email with CV to Julie Grenfell – Property Manager

Tel: 01564 773407