Job Title:                Residents Manager (Warden)

Responsible to:    The Chair of the Board of Trustees of York City Charities and the Clerk

Responsible for:    Deputy Warden, Maintenance Assistant

Works with:           Site Maintenance Manager

General Description:

The Fothergil Homes is a charitable almshouse complex, situated in the Northern suburbs of York. It comprises fifty residential properties, together with communal facilities, set in two and half acres of grounds. The complex provides a supportive living environment for its residents who are predominantly retired and who live independently.

The Residents Manager is responsible for the management of the Fothergil Homes staff and for the general care of residents.  The aim is to provide a caring and happy environment for residents in an efficiently managed community

The Residents Manager is responsible for all day-to-day decisions affecting the running of Fothergil Homes working alongside the Site Maintenance Manager for buildings and maintenance issues and only referring to the Chair, or other designated Trustees or the Clerk, on matters of policy or significance.  Examples might include: vacancies, serious staff discipline, criminal activity, public relations.

Main Duties:

  • Take full responsibility for the management of the Fothergil Homes.  This will require occasional duties outside the standard hours (8:00 am to 3:00 pm, Monday to Friday).
  • Provide line management and supervision for Deputy Warden. Organise and ensure all requisite training is up to date for all staff at Fothergil Homes.
  • Ensure maintenance of the financial accounts, payroll, and other records (including safety and accident records, and a log of events), collect rents and moneys due, and pay bills.
  • Keeping a watching, caring brief over the well-being of residents, ensuring that each receives a morning call if wished or called on each day, if required, welcoming new residents, and liaising with residents’ families.  Prepare needs and risk assessments and carry out statutory checks and inspections as necessary.
  • Act as the primary safeguarding contact for all residents and staff at Fothergil Homes.
  • Provide advice and support for residents to help them access statutory, private and voluntary agencies, and gain appropriate rights, benefits (e.g. Housing Benefit) and allowances.
  • Keep appropriate records of residents’ personal and medical details.  Ensure individual’s rights to privacy and confidentiality are respected.
  • Deal with emergencies quickly and initiate any follow-up action.
  • Maintain good relations and communication with statutory and other agencies, including the warden call service, providing up-to-date records and information.  Liaise with hospitals, helping to ensure that necessary services are organised prior to discharge.
  • Maintain the incidents book, noting any problems, emergencies, damage or need for repairs, and help ensure the properties, facilities and site are kept secure and in good repair.
  • Hold daily 10 minute briefing with staff, noting any problems, prioritise repairs from the jobs board for the day in association with the Site Maintenance Manager
  • Keep the policies binder up to date.  Ensure all legislative needs are met, and that all Fothergil Homes’ policies are complied with, particularly in relation to health and safety, equality of opportunity, protection from abuse, lone workers, security, communication and complaints procedure.
  • Encourage residents to participate in appropriate social and recreational activities on site and within the wider community.
  • Carry out any other appropriate duties as required by Trustees.

Further information:

Salary: ÂŁ15.23 per hour

Hours:  8 am to 3 pm with a 30-minute lunch for five days per week

Benefits:    Pension scheme with employer contribution

How to apply:

Please email your CV and letter to fothergilhomes@gmail.com

Closing date:  Friday, 9th May 2025