Standards of Almshouse Management


5.5 Risk management

…Commission’s website: www.gov.uk/government/organisations/charity-commission The Commission describes major risks as “those which have a high likelihood of occurring and would, if they occurred, have a severe impact on operational performance, achievement…

4.25 Recording and reporting of accidents

…out on the website of the Health and Safety Executive website: www.hse.gov.uk/riddor Telephone: All incidents should be reported online but a telephone service remains for reporting fatal and specified injuries…

4.17 Asbestos

…found at www.commodious.co.uk and www.ukasl.co.uk/ecs/account/register/75578278D1AA335A77DOAA0554 Some e-training courses are offered at discounted rates to charities, and the different websites available on the subject should be checked for cost comparisons. Asbestos…

4.15 Water

…Scheme in order that the charity is compliant with the requirements of the Health & Safety Guidance, HSG 274. www.hse.gov.uk/pubns/books/hsg274.htm The first step is to appoint a reputable company to…

4.14 Electricity

…www.select.org.uk or the National Inspection Council for Electrical Installation Contracting (NICEIC), www.niceic.com. A dated electrical installation condition report should be obtained after the inspection. Should any further investigative or remedial…

4.8 Fire regulations

Workplace fire safety is controlled by The Regulatory Reform (Fire Safety) Order 2005 (RRFSO). The principal aim of the Order is to ensure that people and property are suitably protected…

4.6 Risk management

Risk management relates to the assessment and control of risks in the workplace in order to comply with health and safety law. Trustees must make a suitable and sufficient assessment…

3.27 Social media and internet policy

…However, employees’ use of social media can pose risks to an individual charity’s confidential, proprietary information and reputation which could jeopardise their compliance with legal obligations. In order to minimise…

3.26 Disclosure and Barring Service (DBS)

…not become a regular role. There is an online tool which will allow a charity to check whether a staff role would be eligible for a DBS check at: https://www.gov.uk/find-out-dbs-check/…

3.19 The National Minimum Wage

The National Minimum Wage Act 1998 provides that most individuals working or ordinarily working in the UK, who are over compulsory school age, are entitled to the National Minimum Wage….

2.16 Websites

for residency details of the almshouse accommodation any services provided how to apply (possibly online application form) closing date contact details. © 2020. This document is copyright of the Almshouse…

2.2 Information technology

…centre or library. Guidance should be given to residents about the risk of online fraud, especially if they are using their devices for online shopping and banking. Personal computers are…

1.10 Other Relevant Legislation

…guidance is available from the websites of the Charity Commission: www.gov.uk/government/organisations/charity-commission, and the Ministry of Justice: www.gov.uk/government/organisations/ministry-of-justice . 1.10.12 Charities in Scotland All almshouse charities registered in Scotland are subject…

1.8 Financial management

…be obtained from the Charity Commission website (Guidance Notes CC 15b and 15d). https://www.gov.uk/government/publications/charity-reporting-and-accounting-the-essentials-cc15b and https://www.gov.uk/government/publications/charity-reporting-and-accounting-the-essentials-november-2016-cc15d 1.8.2 Annual accounts – Accruals Accounts and Receipts and Payments Accounts Receipts and payments…

1.5 Trustees’ duties and responsibilities

…trustees can be found on the Charity Commission’s website www.gov.uk/government/organisations/charity-commission. The Commission’s publication, for example, ‘The essential trustee; what you need to know’, gives invaluable guidance for new trustees www.gov.uk/government/publications/the-essential-trustee-what-you-need-to-know-cc3…

1.4 Governing documents

…be confirmed by checking the charity’s entry on the Charity Commission website. 1.4.2 Types of governing documents Types of governing document include: Royal Charter Order in Council Letters Patent Act…


Support and Care


Chapter 9 – Prolonging Occupation and Moving On

…Dementia UK: www.dementiauk.org Elderly Accommodation Counsel (EAC): www.housingcare.org First Stop: www.firststopcareadvice.org.uk Justice: www.justice.gov.uk Social Care Institute for Excellence: www.scie.org.uk © 2013. This document is copyright of the Almshouse Association and…

Chapter 9 Prolonging Occupation and Moving On

…Information: Age UK: www.ageuk.org.uk Alzheimer’s Society: www.alzheimers.org.uk Care Quality Commission: www.CQC.org.uk Dementia UK: www.dementiauk.org Elderly Accommodation Counsel (EAC): www.housingcare.org First Stop: www.firststopcareadvice.org.uk Justice: www.justice.gov.uk Social Care Institute for Excellence: www.scie.org.uk…

Chapter 8 – Benefits and Grants

…Information: Age UK: www.ageuk.org.uk Armed Forces Pensions: www.mod.uk/spva Benefits Agency: www.gov.uk Bereavement Service: www.gov.uk/funeral-payments Citizens Advice Bureau: www.citizensadvice.org.uk Concessionary Licensing Centre: www.tvlicensing.co.uk Crisis Loans: www.gov.uk/crisis-loans Department for Work and Pensions:…

Chapter 8 - Benefits and Grants

…Concessionary Licensing Centre: www.tvlicensing.co.uk Crisis Loans: www.gov.uk/crisis-loans Department for Work and Pensions: www.dwp.gov.uk Disability and Carers Benefits Advice: www.gov.uk/disabilities Future Pensions Centre: www.gov.uk National Express Coaches: www.nationalexpress.com The Pension Service:…

Chapter 6 – Staff and Volunteers’ Matters

…Criminal Records Bureau – www.homeoffice.gov.uk Croner Solutions – www.cronersolutions.co.uk Cruse Bereavement Care – www.cruse.org.uk Employment Buddy – www.employmentbuddy.com Mangar International – www.mangar.co.uk National Back Pain Association – www.backcare.org.uk Royal College…

Chapter 6 - Staff and Volunteers’ Matters

…www.cronersolutions.co.uk Cruse Bereavement Care – www.crusebereavementcare.org.uk Employment Buddy – www.employmentbuddy.com Mangar International – www.mangar.co.uk National Back Pain Association – www.backcare.org.uk Royal College of Nursing – www.rcn.org.uk Xpert HR – www.xperthr.co.uk…

Chapter 5 – Residents with a Disability

…British Tinnitus Association – www.tinnitus.org.uk Centre of Accessible Environments – www.cae.org.uk Deafblind UK – www.deafblind.org.uk Demand – www.demand.org.uk Hearing Link – www.hearinglink.org Local Government Ombudsman – www.lgo.org.uk Macular Disease Society…

Chapter 5 - Residents with a Disability

…of Accessible Environments – www.cae.org.uk Deafblind UK – www.deafblind.org.uk Demand – www.demand.org.uk Hearing Link – www.hearinglink.org Local Government Ombudsman – www.lgo.org.uk Macular Disease Society – www.maculardisease.org.uk Mencap – www.mencap.org.uk National…

Chapter 4 – Health Care and Health Promotion

…do/admiral-nursing Advice about types of equipment: www.livingmadeeasy.org.uk Age Cymru: www.agecymru.org.uk Age Scotland: www.agescotland.org.uk ASH: www.ash.org.uk British Geriatrics Society: www.bgs.org.uk British Heart Foundation: www.bhf.org.uk Care Quality Commission: www.cqc.org.uk Carer’s Direct: www.nhs.uk/Carersdirect…

Chapter 4 - Health Care and Health Promotion

…Age Cymru: www.agecymru.org.uk Age Scotland: www.agescotland.org.uk ASH: www.ash.org.uk British Geriatrics Society: www.bgs.org.uk British Heart Foundation: www.bhf.org.uk Care Quality Commission: www.cqc.org.uk Carer’s Direct: www.nhs.uk/Carersdirect Citizen’s Advice Bureau: www.adviceguide.org.uk Dementia UK: www.dementiauk.org…

Chapter 2 – Support provided by the Charity

…Safety Executive: www.hse.gov.uk Information Commissioner’s Office: www.ico.gov.uk Age UK: www.ageuk.org.uk Citizens Advice Bureau: www.citizensadvice.org.uk Cinnamon Trust: www.cinnamon.org.uk The Home Office: www.homeoffice.gov.uk © 2013. This document is copyright of the Almshouse…

Chapter 2 - Support Provided by the Charity

…term. For Further Information: Charity Commission: www.charity-commission.gov.uk Health and Safety Executive: www.hse.gov.uk Information Commissioner’s Office: www.ico.gov.uk Age UK: www.ageuk.org.uk Citizens Advice Bureau: www.citizensadvice.org.uk Cinnamon Trust: www.cinnamon.org.uk The Home Office: www.homeoffice.gov.uk…

Chapter 1 - Introduction

…Facts and Figures The Office for National Statistics (ONS) published figures for the UK population in October 2012 as follows: Over 12 million people are of state pension age (Oct…

Chapter 1 - Introduction

…Some Facts and Figures The Office for National Statistics (ONS) published figures for the UK population in October 2012 as follows: Over 12 million people are of state pension age…

Appendix G - What to do After Death

…a note of explanation and the date of death with each of the items: The deceased’s passport to the Passport Office Order books, orders or cheques to the social security…

Appendix C - Contract of Employment

Download Document   Charities are strongly advised to seek professional advice in the preparation and issuing of contracts. Useful contacts are: Croner Solutions – www.cronersolutions.co.uk / Employment Buddy – www.employmentbuddy.com…

Appendix B - Contact Details

…5025 www.dh.gov.uk   Diabetes UK Diabetes UK Central Office, Macleod House, 10 Parkway, London NW1 7AA Tel: 020 7424 1000 www.diabetes.org.uk Support and information for people with diabetes and their…

9.10  Setting Aside An Appointment

…time and legal fees. If trustees feel they have exhausted every available strategy and seek a Possession Order that is granted by a court, the resident still needs accommodation appropriate…

9.9 Mental Capacity

…next of kin and GP in order to obtain a social services report that clarifies the position. It is unlikely that someone would be able to stay as an almshouse…

8.17  Travel Concessions

…www.gov.uk Bereavement Service: www.gov.uk/funeral-payments Citizens Advice Bureau: www.citizensadvice.org.uk Concessionary Licensing Centre: www.tvlicensing.co.uk Crisis Loans: www.gov.uk/crisis-loans Department for Work and Pensions: www.dwp.gov.uk Disability and Carers Benefits Advice: www.gov.uk/dla-disabilitiy-living-allowance and www.gov.uk/carers-allowance Future…

8.9 Attendance Allowance

…to use the allowance to buy care – the money can be spent on anything. There are two levels of allowance dependent on the degree of disability: (Lower rate £51.85…

8.2 Universal Credit

…and on a low income, as well as to those who are out of work Most people will apply online and manage their claim through an online account Universal Credit…

8.1 Introduction

…Before taking any action, up-to-date information should be obtained through the websites, helplines and leaflets provided by central and local government and by voluntary agencies such as Age UK and…

6.20  Retirement

…processes and methods.   For Further Information: Care Quality Commission – www.cqc.org.uk Criminal Records Bureau – www.homeoffice.gov.uk Croner Solutions – www.cronersolutions.co.uk Cruse Bereavement Care – www.cruse.org.uk Employment Buddy – www.employmentbuddy.com…

6.17 Ordering of Goods or Services    

Clearly defined levels of expenditure should be set if an employee is authorised to order goods and/or services from contractors. Care should be taken to ensure that trustees are aware…

6.15 Sickness

…to obtain a dispensation to avoid completing P11Ds. 6.17 Ordering of Goods or Services Clearly defined levels of expenditure should be set if an employee is authorised to order goods…

5.7 Visual Impairment

…as well as practical and emotional support in order to help them remain, or become, as independent as possible. Someone with poor vision that cannot be corrected by glasses may…

5.4 Dementia and Confusion

…have someone accompany them to hospital appointments/admissions. Where family or friends are not available it may be possible to organise for a community volunteer (via, for example, Age UK) to…

4.14 Some General Principles Relevant to Healthcare

…British Geriatrics Society: www.bgs.org.uk British Heart Foundation: www.bhf.org.uk Care Quality Commission: www.cqc.org.uk Carer’s Direct: www.nhs.uk/Carersdirect Citizen’s Advice Bureau: www.adviceguide.org.uk Dementia UK: www.dementiauk.org Department of Health: www.dh.gov.uk Diabetes UK: www.diabetes.org.uk Disabled…

4.10 Preventive Activity

…Heat Exhaustion In the UK, cases of heat exhaustion and heatstroke usually only occur during periods of unusually hot weather. The Department of Health’s heat wave plan 2011 (see www.dh.gov.uk)…

4.8 Medication

4.8.1 Monitored Dosage Systems Problems caused by hoarding, a lack of routine, confusion and multiple storage locations have been reported among elderly patients living in their own homes. A monitored…