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Short form library | 10 mins | CPD accredited
This bitesize online Communication Skills Training course helps staff build on their existing communication skills by providing guidance on initiating and responding to various forms of communication. It’s suitable for all levels of staff within any type of organisation.
Learning outcomes
- Understand the benefits of effective communication skills
- Understand how to eliminate communication roadblocks
- Build relationships that emphasise trust and respect
This training course is broken down into 2 sections
- Section 1: Looks at what communication is, the communication circuit, how we all communicate and some of the barriers to effective communication we might face.
- Section 2: Looks at how people can overcome barriers to effective communication while at work. This will be broken down into 4 easy steps – active listening, use of non-verbal signals, staying calm and being assertive
Communication Skills Certificate
The course ends with a multiple choice test to measure your knowledge of the material and a printable certificate which includes your name, name of course taken, pass percentage, date of completion and accreditations by recognised authorities.
To access your course
- When you click the below login button, you will be taken through to the Training login area.
- Type in your email address to log in, select the course you want to complete and follow the onscreen instructions.
NOTE – If this is the first time you have logged into the iHasco Online training area, you will be asked for your name, the name of your charity and Almshouse Association membership number. Please type in your first name and last name as you would like them to appear on your certificate.