A big thank you to our members for responding to our 2020 Members Survey. 557 members completed the questionnaire, which is an excellent return and 137 more than our 2018 survey.
Your contributions help us enormously – to plan and tailor our services to suit your needs today and over the next 5 years and also to help us to gauge where members may be feeling frustrated and services need to be enhanced or introduced.
Many of you also took the opportunity to compliment the team on the service we provide and I thank you – like any organisation, it is always rewarding to receive good feedback, but it is also important that we make sure we address any concerns you may have and I will ensure these areas are reviewed and raised at future Board meetings and acted on.
I wonder though about those members that, through time commitments or other reasons, were not able to respond to the survey. I think we need to do more to reconnect to those members and canvas their views or at least remind them that we are here for them. Maybe they think we are doing just fine but I do not want to assume, so I will continue to seek more and different ways to communicate with all our membership.
Best regards
Nick Phillips | CEO Almshouse Association
Please click on the below to access the Almshouse Association 2020 Members Survey Report.
Posted 23 July 2020