Warden Cover

[clerkorw]

Hi,

We are wondering what other Almshouses do when their onsite wardens are on holiday or off sick? We have previously used other, able residents to stand in but this no longer seems ethical or practical. We are looking to find regular cover. If anyone has any links or advice this would be much appreciated.

Kind Regards,

Bree

[MGA2001]

Hello,

We have introduced key lock boxes for third party’s and emergency services. The emergency services have the codes for the lock boxes. We then provided the residents with a number to call if they need help with plumbing, elctricity, remedial works etc. The call handling company have been provided with a list of local trusted people who we have used to complete work at the almhouse. and in a serious situation, a trustee would be contacted.

We no longer have a warden and are still in the trial phase of this new system, but it seems to be working. We had to get creative as we couldn’t find a company local to us who would assist as we have 40 residents.

We use message direct to do this.

I hope this helps or inspires some ideas.

[William Clemmey]

We have a Scheme Manager rather than a warden and also an operations Manager so we cover holidays. Also our Handymen could take calls if needed. We give tradesmen access to resident’s keybox numbers (with their permission)
Having our own handymen has certainly reduced our maintenance costs and improved our satisfaction rating with residents

William Clemmey
Chiefofficer@municipal-charities.org.uk

[Author]

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