Oh my goodness, Josephine, this is SO helpful, thank you. You have put my mind at rest somewhat and given me some fabulous steps to action. I’m so appreciative, thank you.
I did get the feeling this is another ‘let’s throw out a process before it’s ready and let the consumer test it’ event, so to know I’m not the only one feeling slightly lost with it all is comforting.
Very many thanks for taking the time to write such a considered and comprehensive response.