[Trevor Haylett]

Thanks for those replies. In response to “thesmac” it’s not a heating charge but an electricity charge so it’s for usage other than heating but I’ll certainly chase up the illegal CCL charge. Thanks again

[Trevor Haylett]

This thread is a great example of the power of Almshouse charities working together and sharing best practice and experiences. Many thanks to Elaine for launching it in the first place and especially to Ros and William for making their policies available for scrutiny and copying purposes! For what’s it worth I second all those comments that this is an administrative nightmare and totally unsuitable for smaller charities.

[Trevor Haylett]

Thanks William – very kind of you.

[Trevor Haylett]

Many thanks Debbie and Julian…. that’s very helpful.

[Trevor Haylett]

I’ve come late to this discussion and late to fulfilling our requirements… Our deadline is tomorrow (doh)! I fully agree with those who say it’s an administrative nightmare and hardly suitable for small charities. I have loads of question marks in my head but will restrict myself to one for now. Where it says you have to provide a link to the governing body’s response to the Annual Complaints Performance Report… who are the governing body, is it the Almshouse Association, the Housing Ombudsman or someone else???
Thanks in advance.

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