Mediation

Most challenges can be resolved in-house through good communication and having in place robust, compliant, easy-to-follow policies and procedures that guide trustees, clerks and residents through the day-to-day of an almshouse charity. There are occasions, however, when external help is needed to help resolve issues and conflicts that might arise within their charities.

What is mediation?

Mediation is a process where a completely neutral mediator assists or facilitates either two or more parties in resolving a dispute, disagreement or grievance.

Mediation is ultimately about self-determination. It allows for a strong, lasting and workable solution to either a dispute or an unsatisfactory scenario that has arisen. Unlike court, the participants remain in control of their outcome, and any solutions or agreements for their onward journey are made jointly.

The mediator deploys facilitation skills, in order to create an atmosphere suitable for resolution and/or reconciliation. They must not make judgements or recommendations, but instead help the participants, with careful questioning, to arrive at a satisfactory outcome.

The process is completely confidential which allows for greater exploration, honesty, and opportunity to discuss matters in depth. Without fear of the details of what has been discussed, being shared with anyone outside the room.

What is the mediator’s role?

Whilst not prescriptive, a mediator’s role will include exploring issues or problems, and focusing on the future rather than the past. A mediator will also help people to clarify issues and explore situations which could ultimately lead to an agreement.

A mediator needs to be impartial, maintain confidentiality and be flexible when the situation requires it. The role requires certain skills, such as active listening, the ability to communicate well and solve problems. To be able to do this effectively, a mediator’s role will include managing the mediation process from the start by helping individuals to remain focused on issues and facilitate dialogue between parties. It is important for the mediator to be non-judgemental with a genuine commitment to equality. Setting the boundaries or guidelines during the process, and when necessary if one side is less able to speak, will help to balance the negotiating power so that all can have a fair say.

How does mediation work?

The two (or more) parties agree to mediation
A date and time are set and a number of hours allocated
Parties may come and speak for themselves, or in some cases may wish to bring a friend or family member
The mediator will work with the parties together or separately, or a mixture of both, whichever is appropriate to the participants
The mediator will listen, create a comfortable environment and assist by asking questions, helping you to evaluate what your priorities are. Aiming to steer both sets of participants to a mutually acceptable agreement or onward plan

What are the benefits of mediation?

It’s confidential
It’s an opportunity to get concerns off your chest and let off steam in a safe environment with a neutral listener and try to plan a way forward.
It’s non-judgemental
You remain in control of the outcome
It is especially helpful for scenarios where ongoing relationships are important
It often allows for a detailed understanding of a problem, which can help reduce the likelihood of a similar issue re-occurring in the future
It’s empowering for people to find their own solutions

How much does it cost?

Rates vary depending on whether the sessions are via phone or zoom and or in person, which will include travelling time and expenses. Please contact the mediation companies directly to discuss rates.