Housing & Welfare Officer

£35,000 – £38,000 per annum | Full time, 37.5 hours per week | The Charterhouse, London

The Charterhouse is looking for a compassionate, organised and proactive Housing & Welfare Officer to join our Health and Wellbeing team.

This is a varied and rewarding role supporting Brothers and older people living within our unique community. You will provide practical support across housing, welfare, wellbeing, admissions and resident liaison, helping residents maintain their independence, dignity and quality of life.

You will also play an important role in strengthening the way our Health and Wellbeing Directorate operates, helping us to modernise administration, improve   digital systems and ensure our records, processes and resident information are well managed.

About the role

As Housing & Welfare Officer, you will:

• Provide housing, welfare and wellbeing advice and support to residents.
• Help residents access welfare benefits and other financial support.
• Manage resident casework and act as a key point of contact for housing and welfare matters.
• Support prospective residents through the admissions process, from initial enquiry through to move-in.
• Provide ongoing support with licences, housing matters, resident documentation and referrals.
• Liaise with families, GPs, hospitals, social workers, local authorities, care providers and other agencies.
• Support residents through changes in health, mobility, finances or personal circumstances.
• Act as a Safeguarding Officer, supporting the Designated Safeguarding Lead and Deputy Designated Safeguarding Lead.
• Maintain accurate and confidential resident, housing, welfare and safeguarding records.
• Lead and improve administrative systems across the Health and Wellbeing Directorate.
• Help move outdated or paper-based processes to efficient digital systems.
• Maintain key documents including Licence Agreements, the Brothers Handbook, policies, procedures and forms.
• Provide administrative support to our regulated care services, including audits, CQC documentation and care records.
• Produce and distribute resident communications, including the weekly newsletter.
• Work closely with colleagues across Health and Wellbeing, Estates, Finance, Governance, Care and Brother Support.

About you

We are looking for someone who is people-focused, highly organised and confident working with sensitive situations.

You will ideally have experience in housing, welfare, social care, resident support, community services or a similar environment, together with experience supporting older people or vulnerable adults.

You will bring:

• Strong communication and interpersonal skills.
• Excellent organisational and administrative skills.
• Good knowledge of housing, welfare benefits and/or resident support.
• Experience managing confidential information and maintaining accurate records.
• An understanding of safeguarding and the ability to recognise and escalate concerns appropriately.
• Strong IT skills and confidence using digital systems and Microsoft Office.
• The ability to manage competing priorities and work independently.
• Good judgement, problem-solving skills and attention to detail.
• A commitment to dignity, independence, equality, inclusion and person-centred support.
• The ability to build positive relationships with residents, families, colleagues and external professionals.

Experience of welfare benefits, admissions, housing management, CQC-regulated services, safeguarding, digital transformation or document management would be advantageous.

Why join The Charterhouse?

The Charterhouse is a unique and historic community in the heart of London. This is an opportunity to join a dedicated Health and Wellbeing team and make a genuine difference to the lives of the people who live within our community.

You will have the opportunity to take ownership of your work, develop systems and processes, and contribute to the continued improvement of our resident services.

The Charterhouse operates 7 days a week and regularly hosts events outside core hours, so occasional weekend and out-of-hours working may be required.

Salary: £35,000 – £38,000 per annum
Hours: 37.5 hours per week, full time
Location: The Charterhouse, Charterhouse Square, London, EC1M 6AN
Department: Health and Wellbeing
Reports to: Director of Health and Wellbeing
DBS: Enhanced DBS check required

Safeguarding

The Charterhouse is committed to safeguarding and promoting the welfare, dignity and independence of all residents. This role is subject to an Enhanced DBS check and appropriate pre-employment checks. If you are passionate about supporting people, enjoy solving problems and improving the way services are delivered, we would love to hear from you.

Contact Details

People@thecharterhouse.org

Job Description

Job Title:  Clerk to the Trustees

Hours of Work:  Approximately two days per week, flexible by agreement

Rate:  £150 – £200 per day, negotiable depending on experience

Basis:  Contract for services.

Duration:  Initial engagement of twelve months, reviewed annually

Location:  Ladywell, London, with home working by agreement. Some evening work for trustee meetings.

General

Lewisham Parochial Charities is the umbrella body for four registered charities, formed in 1990 when a Charity Commission scheme amalgamated 27 older charities serving the ancient parish of Lewisham. We run one almshouse, Lloyd Court in Ladywell — 21 self-contained flats for residents aged 60 and over, supported by a House Manager and a Premises Manager on site. We also award small grants for relief in need and education.

Function of Post

The Clerk supports the Board in administration, governance and finance, and is the point at which the Charities’ records, compliance and board process are held together. The Clerk works closely with the House Manager so trustees stay sighted on the almshouse, while remaining independent of operational management.

Main Duties and Responsibilities

Support to the Board of Trustees

• Clerk the Board and its sub-committees: agendas, notices, papers, minutes and follow-up of actions.
• Prepare and present written and verbal reports to trustees.
• Help induct new trustees.

Financial Management

• Maintain the three-year budget and provide regular budget reports to trustees.
• Produce the statement of accounts for annual audit and file with the Charity Commission and other regulators.
• Provide financial planning data, and ensure insurance and investments are reviewed annually.

Administration and Governance

• Maintain statutory and operational records, including data protection, safeguarding, health and safety and risk.
• Coordinate the review of policies and procedures, flagging governance issues with solutions.
• Advise trustees on legal and regulatory change, and when specialist advice is needed.
• Liaise with The Almshouse Association, the Charity Commission and the local authority.
• Administer the financial processes for residents joining and leaving the almshouse.

Person Specification

Essential

• Experience of clerking, company secretarial work or equivalent governance support to a charity board.
• Sound knowledge of charity governance, trustee duties and Charity Commission requirements.
• Financial acumen: budgets, management accounts and annual accounts for audit.
• Excellent minute taking and clear written English.
• Ability to work independently and discreetly, to deadline, with minimal supervision.

Desirable

• Experience in the almshouse sector, social housing or sheltered accommodation.
• Familiarity with the Almshouse Association and its Standards of Almshouse Management.
• Some knowledge of property management — planned maintenance, quinquennial surveys, fire safety and compliance.
• Experience supporting a board through governance change.
• Working knowledge of Xero.
• A connection to, or knowledge of, the London Borough of Lewisham.

How to Apply

Please send a CV and a covering letter of no more than two sides, explaining how you meet the person specification to:

applications@lpcharities.co.uk

Subject line: Clerk to the Board. For questions, email the same address with your telephone number and a trustee will call you back.

Closing date: Friday 18 September 2026, 5.00pm

Interviews: week commencing 28 September 2026, in person at Lloyd Court

Clerk and Head of Operations

Introduction

The Sir William Powell Almshouses were founded in 1680, by Sir William Powell, Baronet of Pengethley, to house twelve widows. Originally sited in Back Lane, Fulham, the almshouses moved to their current location at Church Gate in 1868. The twelve almshouses are arranged in an L-shape, looking onto a communal garden and, beyond that, to All Saints’ church and churchyard. Each almshouse is a self-contained flat, and in addition to there are communal laundry facilities.

This vacancy has arisen due to our current Clerk relocating. Accordingly, we are looking for an organised and personable administrator to act as Clerk to the Trustees and Head of Operations. The appointed candidate will arrive at an exciting time when new opportunities are being explored as to how we realise the full potential of our investment properties, and what this could mean for the expansion of our provision and potential partnerships with other organisations.

Background to the Role

The almshouses continue to provide affordable accommodation for twelve women over the age of 55. Reporting to the Chairperson and Board of Trustees, the Clerk provides professional administrative support to the charity’s governance and finances, oversees the maintenance and day-to-day running of the grade II* listed almshouse building, and, importantly, acts as the main point of contact for residents in the absence of an on-site warden.

Main Responsibilities

1.  Governance and Administration

•  Organising and minuting Trustee, Finance and Property Committee meetings.

•  Issue reports for consideration by Trustees at their meetings. Deal with correspondence on matters arising from meetings of the Trustees and from day-to-day service delivery issues.

•  Submitting statutory returns to the Charity Commission and the National Register of Social Housing (NROSH).

•  Assisting the Chair with the recruitment, induction and training of trustees.

•  Drafting and reviewing charity policies to the highest standards of probity and due diligence.

•  Help the trustees develop a strategic plan and annual objectives for the charity and advise on the resources needed to deliver them.

•  Liaise as appropriate with The Almshouse Association, NROSH, Charity Commission, and other bodies, to promote the best interests of the charity and keep the Trustees aware of current policies, procedures and changes to legislation.

•  Maintaining an up to date risk register for timely actions and Trustee approval.

2.  Finance

•  Working with the Treasurer to propose and then implement the annual budget.

•  Ensuring the charities’ accounts are kept up to date through regular input and reconciliation of data into XERO software.

•  Maintaining financial records and liaising with the Treasurer and external accountants for Independent Examination and payroll processing.

•  Ensuring accounts are examined/audited, approved and submitted on time.

•  Communicating changes in Weekly Maintenance Charges (WMCs) and Service Charge to residents, arranging their collection with applicable Housing Benefit and maintaining accurate records.

•  Arranging and monitoring all utility bill and other supplier contracts and payments.

3.  Property Management

•  Responding to emergency issues, repairs and overseeing the general maintenance of the property and upkeep of the garden.

•  Managing the schedule of cyclical refurbishments and ensuring appropriate surveys are undertaken.

•  Liaising with contractors, obtaining estimates or tenders as required and supervise all building works undertaken.

•  Ensuring that all health and safety standards and other compliance is met, ensuring necessary inspections and certificates are kept up to date.

4.  Supporting Residents

•  Acting as the main point of contact for residents’ welfare, liaising with next of kin, GPs, health professionals, the local authority and social services where needed.

•  Managing the recruitment and induction of new residents.

•  Responding to and, with the relevant Trustees, managing complaints.

5.  General

•  Undertake any other duties appropriate to the smooth delivery of services to the charity’s residents and to the welfare of staff.

Person Specification

The characteristics, skills and experience we are looking for in our new Clerk and Head of Operations:

Essential:

•  A personable individual who will have a calm, discreet and caring approach in relating to residents, their welfare and personal issues.

•  Strong administrative and organisational skills, with the ability to manage a varied workload independently.

•  An ability to work flexibly, meeting the varied needs of the role.

•  Someone who is confident using standard office and accounting software, with experience in bookkeeping.

•  Good written and verbal communication skills, with the ability to liaise professionally with trustees, contractors and residents alike.

•  Knowledge of and a commitment to good safeguarding.

•  Willingness to be available for occasional out-of-hours contact in relation to resident or building emergencies.

Desirable:

•  Experience of working in the housing and/or charitable sector.

•  Experience of working with a Board of Trustees, arranging and minuting meetings.

•  Experience working in administration and development of digital office efficiency.

•  Experience of XERO accounting software (training will be available for those who do not have such experience).

•  Experience working with or managing staff or volunteers.

Safeguarding and Pre-employment Checks

SWPA has an unwavering commitment to the safeguarding of our residents. This role involves regular contact with older and potentially vulnerable residents. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check, provide references, and demonstrate their right to work in the UK before starting employment.

Equal Opportunities

SWPA is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Applications are welcomed and will be considered on the basis of suitability for the role, regardless of any protected characteristic. We have a commitment to the safe recruitment of ex-offenders.

How to apply

To arrange an informal conversation about the role,
please e-mail Peter Dobson, the Chair of Trustees, at vicar@allsaints-fulham.org.uk

An application pack can be obtained by e-mailing swpa1680@outlook.com.

Completed applications, including the details of two referees, should be emailed to vicar@allsaints-fulham.org.uk by 12noon on the closing date, Tuesday 25th August.

All applicants will be contacted by e-mail informing them of the outcome of the shortlisting process by Thursday 27th August.

We are an Almshouse charity with 14 properties in West Birmingham.

Would you like to volunteer in helping the residents of this charity? You will enjoy the benefits of contributing to the wellbeing of the community.

Do you have financial and/or property skills to join our board?

We have one formal meeting a year followed by a subsequent visit to meet the residents.

If you are interested, please contact Roger Williams on 07702 374899 or roger.williams.jar1@outlook.com

Member of the Almshouse Association.

Reports to: Almshouse Manager/Trustees

Place of work: Stoop Court, Leisure Lane, West Byfleet KT14 6HF

Hours: 16.5 a week, plus participation in the out-of-hours on-call rota, including evenings, weekends and bank holidays, in accordance with the charity’s policy.

Purpose of the Role

The Deputy Almshouse Manager supports the Almshouse Manager in delivering high-quality independent living services, ensuring the Almshouse is safe, well-maintained and welcoming. The role involves supporting residents, overseeing day-to-day property management, maintaining compliance with relevant legislation and charity policies, and ensuring continuity of service by deputising for the Almshouse Manager when required.

Key Responsibilities

Resident Support

• Build positive, respectful relationships with residents and promote independent living.
• Respond to resident enquiries and signpost appropriate support services.
• Carry out welfare calls and report/record concerns.
• Ensure the wellbeing and safety of vulnerable adults in accordance with the Charity’s policies and procedures.
• Report and take immediate action in relation to any suspicions of safeguarding concerns.
• Assist with resident allocations, sign-ups and departures, including preparing void properties for reoccupation.
• Provide basic welfare support during short-term illness (excluding any nursing or personal care) and respond appropriately in emergencies.
• Encourage residents to access appropriate health and support services where required.

Estate and Property Management

• Inspect building, communal areas and grounds to maintain high standards.
• Report and monitor maintenance issues and liaise with contractors.
• Support planned maintenance programmes.
• Monitor emergency call systems and report defects.
• Carry out health and safety checks.
• Help ensure the security, cleanliness and presentation of the Almshouse estate.

Administration

• Maintain accurate resident, property and maintenance records.
• Support occupancy documentation, correspondence and record keeping.
• Assist in updating policies, procedures and health and safety documentation.
• Ensure compliance with data protection legislation and confidentiality requirements.

Health, Safety and Compliance

• Promote a safe environment for residents, staff and visitors.
• Carry out routine health and safety checks, including fire alarm testing and fire safety inspections.
• Report accidents, incidents and safeguarding concerns promptly.
• Ensure compliance with relevant legislation, regulatory requirements and charity policies.

On-Call Responsibilities

As part of the role, participate in the charity’s out-of-hours on-call rota to provide emergency support for residents and the Almshouse.

Responsibilities include:

• Respond to emergency alarm activations, urgent resident welfare concerns and out-of-hours incidents.
• Available to respond to queries/questions direct from our out of hours service.
• Attend the Almshouse when required to assess and manage emergencies affecting residents, buildings or the estate.
• Contact emergency services, healthcare professionals, residents’ next of kin or approved contractors where appropriate.
• Coordinate emergency repairs to ensure the safety and security of residents and the Almshouse.
• Provide reassurance and practical assistance to residents during emergencies while promoting independence. Personal care and nursing duties are not included within this role.
• Respond appropriately to safeguarding concerns and health and safety incidents in accordance with the charity’s policies and procedures.
• Maintain accurate records of all out-of-hours call outs and ensure significant incidents are reported promptly to the Almshouse Manager.

General

• Deputise for the Almshouse Manager during periods of leave or absence.
• Represent the charity professionally.
• Undertake any other duties requested by Almshouse Manager or Trustees.

Person Specification

Essential

• Excellent communication and interpersonal skills.
• Ability to build positive relationships with older and vulnerable people while maintaining professional boundaries.
• A team player.
• Strong organisational and administrative skills.
• Competent IT skills, including Microsoft Office.
• Ability to prioritise workload, work independently and make sound decisions.
• Understanding of confidentiality, safeguarding and data protection.
• Full UK driving licence and access to a vehicle to fulfil on-call responsibilities.

Desirable

• Previous experience of working within a housing setting.
• Experience of multi-agency working.
• Knowledge of the Almshouse sector.
• Safeguarding training or experience.
• Experience managing contractors and maintenance services.
• First Aid qualification or willingness to undertake training.

Personal Qualities

• Compassionate, approachable and professional.
• Trustworthy, discreet and able to maintain confidentiality.
• Calm and resilient under pressure.
• Practical, proactive and solution focused.
• Flexible and adaptable.

Terms

The successful candidate will be expected to:

• Complete mandatory training, including safeguarding, health and safety and emergency procedures.
• Participate in the charity’s out-of-hours on-call rota.
• Comply with all charity policies and procedures.
• Support the charity’s aims and values.
• Satisfactorily complete a DBS check.

This job description outlines the principal duties and responsibilities of the role and may be reviewed and amended by the Trustees to meet the changing needs of the charity.

Contact Almshouse Manager – BUC almshousemanager@byfleetunitedcharity.org.uk

• Job title: Scheme Manager
• Organisation: The Trust Partnership
• Location: Southwark
• Remuneration: £35,000, depending on experience
• Closing date: 2 September 2026

Are you looking for a varied, people-focused property role?
Do you want to make a real difference to a resident community?

The Trust Partnership provides management services to Almshouse charities, supporting residents and ensuring high-quality property and community management. They are now seeking a dedicated and proactive Scheme Manager to oversee the day-to-day operations of a site in Southwark.

Link for full details to apply: https://www.charismarecruitment.co.uk/jobs/7780-Scheme-Manager/

(Registered Charity No. 210339)

Job Description

Job Title:                          Clerk to the Trustees

Hours of Work:            20 hours per week

Salary:                               £18720

Pension:                           Pension plan available

Duration:                          This is a permanent post, subject to the successful completion of a six-month probationary period.

Responsible to:          The Chair of the Board of Trustees or designated other.

General

The Dartford Almshouse Charity (DAC) is a registered charity and a Registered Social Landlord. The Charity provides housing accommodation for elderly people on two sites, at Loam Court and Gartly Cottages in Dartford. 

There is currently a total of 36 units of accommodation comprising of one and two-person cottages, bungalows or flats.  Residents are encouraged to live independently but, in addition to the post of Clerk, are provided with the support services of a non-resident Warden, based at Loam Court, and out of hours emergency alarm call system.

Function of Post

To manage and oversee the delivery of all operations in respect of the effective and efficient delivery of services for Dartford Almshouse Charity residents.  The Clerk is appointed as an officer to the charity and is empowered to act on its behalf. The Clerk is responsible for the smooth running of the DAC office at the Loam Court site.  This includes administering the charity’s affairs, control of the office and systems therein, as well as responsibility for employees/staff, communication and circulation of information

Main Duties and Responsibilities

Staffing

• The Clerk is responsible for staffing and personnel matters, as directed by the Trustees.  In conjunction with Trustees participate in and contribute to the recruitment and induction of new staff. Participate in identifying training needs and the delivery of relevant training initiatives.

• Report to the chair and the Board of Trustees on staff activity in regard to operations activity in the two Dartford Almshouse Charity (DAC) sites – Loam Court and Gartly Cottages.

• Maintain relevant records and prepare regular reports on staff activity. Oversee and actively participate in Recruitment, Probation and Appraisal schemes for relevant staff

• Authorise and maintain records for annual leave of staff.

• Manage and oversee the delivery of any Disciplinary and Grievance procedures in conjunction with the Chair of the Trustees and other designated Trustees.

 Service Delivery and Liaison

• Act as primary point of contact with Trustees, attending regular meetings and responding to requests for information.

• Ensure high levels of service delivery are in place in relation to the support given to residents, and to staff responsible for those services.

• Prepare agendas, notice of meetings and minutes of meetings, service the Board of Trustees or, from time to time, and duly appointed sub-committees, and circulate minutes of meetings.

• Issue reports for consideration by Trustees at their meetings.  Deal with correspondence on matters arising from meetings of the Trustees and from day-to-day service delivery issues. With the Chair of the Board of Trustees ensure correct procedures and appropriate standards are observed.

• Advise on the policies for consideration by the Trustees.  Advise the Trustees about current and future legislation and external matters affecting the smooth running of the charity, and implement policies agreed by the Trustees.

Welfare of Residents

• Advertise residents’ vacancies in accordance with the governing instrument.  Arrange for application forms to be sent to those who enquire and arrange for interviews (and home visits).

• Implement and maintain the charity’s scheme and rules governing licences to occupy.

• Make periodic visits, in liaison with the Warden, to residents to check on their welfare.  Advise on benefits such as Housing Benefit.  Maintain a confidential register of next of kin and other relevant information, to be kept securely.

• Liaise as appropriate with The Almshouse Association, Charity Commission, Housing Corporation, Local Authorities and other bodies, to promote the best interests of the charity and keep the Trustees and employees of the charity aware of current policies and procedures.

Finances

• Maintain effective and efficient procedures for the Weekly Maintenance Contribution (WMC) or other income either personally from residents or by direct debit, credit transfer or payment by cheque.  Keep records of WMC and other income, reporting any arrears to the Trustees and advise on periodic review of contributions and rents.

• Maintain suitable accounts.  Prepare an annual budget of income and expenditure and report against budget to Trustees’ meetings.  Ensure that all residents who qualify for support from external funding sources do so in good time. Produce statement of accounts for annual audit and arrange copies of audited accounts, approved (and signed) by the Trustees, to be sent to the Charity Commission and the Housing Corporation as required.  Make the statutory annual returns required by the Housing Corporation and the Charity Commission.

• Report to the Trustees on the state of repair of the Almshouses and deal with routine maintenance. Arrange, in liaison with Trustees, for cyclical maintenance and upkeep of the fabric of the buildings, as necessary.  Enter into contractual arrangements for works of maintenance and servicing on behalf of the Trustees, monitor such contracts and ensure they are satisfactorily fulfilled.

• Instruct professional consultants, on advice from Trustees, to carry out Quinquennial Inspections, advise Trustees on extraordinary repairs, major refurbishment and capital expenditure with further advise on payment for such works, where appropriate.

• Advise the Trustees on the availability of statutory grants and other sources of funding.

• Prepare annual and long-term plans for consideration by Trustees. Provide supporting information e.g. feasibility studies, cash-flow forecasts and budgets where appropriate.

• Initiate an annual review by the trustees of insurance cover for all policies, in consultation with Insurance brokers.

• Review annually investment policies and reserves, taking specialist advice as necessary

General

• Ensure that the charity receives and efficient service under the terms of any agency arrangements with other organisations, associations or managing agents.

• Undertake any other duties appropriate to the smooth delivery of services to the charity’s residents and to the welfare of staff.

• This job description is provided to assist the post-holder to know the main areas of responsibility.  These may be changed from time-to-time without change to the level of responsibility appropriate to the grade of the post.

How to apply

Please send a CV and personal statement as to why you are suitable for the role of Clerk to the Trustees to:

Email:  clerktodac@tascali.co.uk   cc. Stephenw.305@gmail.com

Or by post to:

The Dartford Almshouse Charity

1 Loam Court, Meadowside

Dartford,

DA1 2RY

Closing date:  14.08.2026

(Registered Charity No. 210339)

Job Description

Job Title: Scheme Warden  (2 posts)
Qualification:  NVQ Level II in Social Care or related field
Hours of work:  22.5 hours per week
Salary:  £16380 p.a.
Pension:  Pension plan available
Training:  Provided as required
Duration:  This is a permanent post, subject to the successful completion of a six month probationary period.
Responsible to: The Clerk.

General

The Dartford Almshouse Charity (DAC) is a registered charity and a Registered Social Landlord. The Charity provides housing accommodation for elderly people on two sites, at Loam Court and Gartly Cottages in Dartford. 

There are currently a total of 36 units of accommodation comprising of one and two-person cottages, bungalows or flats.  Residents are encouraged to live independently but, in addition to the post of Warden, are provided with the support services of a part-time Clerk, based at Loam Court, and out of hours emergency alarm call system.

Function of Post

The post is based at 1 Loam Court, Meadowside, Dartford, DA1 2RY.

The Warden is central to the work of the Charity. The Warden is expected to make regular contact with residents to ensure the effective and efficient delivery of services, which support the welfare of the residents and good management of the Charity. The Warden will report to the Clerk in the first instance and ultimately to the Board of Trustees.

The post is ‘non-resident’ but the post-holder is required to live within a reasonable distance of Dartford.  A full clean driving licence and access to a car for work-related travel is essential and an allowance will be paid for the work-related mileage.

The post holder will be required to be ‘on-call’ (mobile phone will be provided) out of hours and to attend with personal emergencies from residents, by answering emergency calls from residents and, where appropriate, contacting medical help and relatives / friends.  From time-to-time this will result in the Warden working additional hours, for which time off in-lieu can be taken, following approval of the Clerk.

Main Duties and Responsibilities

Welfare of Residents

• Act as primary point of contact for residents. Recognise, respect and safeguard the individuality and rights of residents and respect confidences.

• Organise the reception, introduction and integration of new residents.

• Understand and help operate any rules and regulations applying to residents (which will be explained to the Warden by the Clerk and/or Trustees on appointment).

• Make regular daily contact, or as often as practical to do so (when on duty) with residents, to ensure their safety and well-being, unless specifically requested not to do so.  For legal reasons it is advisable for such a request to be recorded in writhing.  Some residents will need to be seen more often during certain periods, (e.g. due to ill health) and it is important that the reason for more frequent or prolonged visits is understood by other residents, to avoid accusations of favouritism.  Residents should also be encouraged to help each other as ‘good neighbours’ wherever possible.

• Encourage the involvement of friends and relatives of the residents.

• Monitor the health of individual residents, to recognise signs of need and to suggest they contact GP or appropriate help, as necessary.

• Deal with personal emergencies from residents, by answering emergency calls from residents and, where appropriate, contacting medical help and relatives / friends.  Give first aid and general assistance until expert help arrives.  Respond to all emergencies notified by the Control Centre.  From time-to-time this will result in the Warden working additional hours, for which time off in-lieu can be taken, following approval of the Clerk.

• Provide personal care as and when it may be required.

• Beware of and comply with Trustees’ policies and procedures, in particular policies relating to, Fire Regulations; Health and Safety; personal care or hygiene of residents; and security of the two sites.  The Warden must also ensure that residents are advised about appropriate action to take in regard to these (such as action to take in regard to Fire Safety and Security of the sites). The Warden will be expected to be a competent First Aider and undergo necessary training.

• Liaise with the Clerk, and Trustees, on the procedure for the care and re-housing of residents immediately following a major incident, such as, a fire; flood; or similar emergency, which might result in making their homes temporarily uninhabitable.
• The Warden should give extra support to a sick resident in an emergency until other arrangements are made, e.g. collecting prescriptions, shopping.  The Warden should notify the clerk when a resident is admitted to hospital.

• Encourage residents to take part in the social life of the housing schemes and social activities outside the schemes.

• Help to resolve disputes and any problems that may arise between residents.

• Along with the Clerk to visit potential residents at their current address prior to them being invited for interview.

Service Delivery and Liaison

• With the assistance of the Clerk, keep a confidential record of residents next of kin, other relatives and friends, who should be notified in the case of sudden illness, or who could be called to help. (This record must be kept confidentially).

• Develop links with local Health Care and Social Services staff.  The Warden should take the opportunity to inform visitors from Social Services, Health Services etc. about the Charity, and its management, and also be aware about the visitor’s work.  Building relationships in this way will increase the efficiency required to support individual residents in independently living.

• Maintain a current list of names, addresses and telephone numbers of GPs and other helpful agencies, such as Social Services, chiropodists, dentists and opticians and act as a facilitator to assist residents to access these services.

• The Warden must keep a confidential record of:

(i)           All emergency calls (from Central Control)

(ii)          Contractors to call in emergencies and those used for minor repairs; and

(iii)         Must also record and keep details of all Accidents and Incidents in the Accident Book.

• Note any defects or faults around the two sites and report these to the Clerk or one of the Trustees for attention.

• The Warden is authorised to contact a plumber, electrician etc., as required for emergencies.

• Liaise with and make regular reports to the Trustee meetings.

• Undertake any other duties appropriate to the smooth delivery of services to the Charity’s residents and to the welfare of the relevant staff.

• This job description is provided to assist the post-holder to know the main areas of responsibility.  These may be changed from time-to-time without change to the level of responsibility appropriate to the grade of the post.

How to apply

Please send a CV and personal statement as to why you are suitable for the role of Clerk to the Trustees to:

Email:  clerktodac@tascali.co.uk   cc. Stephenw.305@gmail.com

Or by post to:

The Dartford Almshouse Charity

1 Loam Court, Meadowside

Dartford,

DA1 2RY

Closing date:  14.08.2026

Due to retirements, we are now a small group of 5 and would welcome some more to join us. Our Almshouses are based in Sutton Coldfield, Birmingham where we have been in sited since 1932, but we are a charity that was created in 1824 and was originally based in central Birmingham, with the intention of providing help to older single women. We’ve since expanded this to men as well, and some couples. The site of 34 cottages is lovingly maintained and much appreciated, quite a unique and peaceful site – but all our residents must be aged over 60 years of age and able to live independently as we do not provide care. If you are able to spare some time, and participate in our quarterly Trustee meetings (which are usually at our community room) we’d like to hear from you.

Contact: please email our chair – Pamela.johnston@gloverstrust.org 

The Hillier Almshouse Charity offers accommodation to ladies over the age of 60 years old. The Charity is run and managed by a small team of 3 staff and is governed and supported by a wonderful board of trustees. Currently we have a vacancy on our board of trustees and looking to recruit an enthusiastic volunteer. If you feel you could voluntary spare some time and consider becoming a trustee we would love to hear from you. The role is very rewarding and we do have lots of fun! The position is not too demanding, typically the board meet around 3 or 4 times a year and as a trustee you would be playing an important role on the board
ensuring the correct governance of the Charity is being observed. The support our trustees give is of great value to us. In addition to the official meetings, we are always very happy to welcome our trustees in for coffee, cake and a chat.

I would love to hear from you, under no obligation, if you feel you would like more information or would like to be considered.

Contact:

Please contact Val Richards on 01483 533317 or email hillier.almshouse@gmail.com