Residents: WMC

Residents and Weekly Maintenance Contributions

Some almshouse residents may struggle to pay their weekly maintenance contribution (WMC) over the coming months, particularly if they work in the hospitality sector.

If your resident has their working hours reduced or is made redundant as a result of the coronavirus outbreak, you should encourage them to apply for benefits (housing benefit or universal credit) to help cover the cost fo their WMC. 

The Citizens Advice Bureau offers guidance on how to apply for benefits at www.citizensadvice.org.uk.

Turn2Us helps people in financial need gain access to welfare benefits, charitable grants and other financial help. They offer online and telephone support at www.turn2us.org.uk.

There is likely to be a delay between the resident applying for benefits and them actually receiving a payment. This could cause them to fall into arrears with their WMC. Trustees will need to consider how to best to deal with this. The options could include:

  • Giving the resident a temporary ‘WMC holiday’ where they do not have to pay their WMC and no arrears are built up. The trustees should consider whether the charity can afford this, both for the individual and for any other residents who might end up in this situation. The trustees should ensure that as soon as the resident starts to receive their benefit payment that they start to pay their WMC again.
  • Not charging WMC to the resident for a fixed period of time but agreeing that they’ll pay back any WMC owed when they’re back on their feet. This should not exceed 2-3 months as a large arrears could cause distress and hardship to the resident.

Trustees should show flexibility and compassion when dealing with residents who fall into hardship over the coming months. These are extraordinary times and the almshouse movement should continue to be seen to be supporting those in need. Setting aside an appointment should be avoided at all costs.

The Almshouse Association is monitoring government announcements for any updates on support available to almshouse charities and residents. Updates will be made in due course.

Posted 24 Mar 2020


Coronavirus Update

The Government has put together some guidance specifically for the charity sector on running your charity during this challenging time. This can be found at:

www.gov.uk/government/news/coronavirus-covid-19-guidance-for-the-charity-sector?utm_source=ebc08c43-72e1-493d-a1dd-9cd5dab8d973&utm_medium=email&utm_campaign=govuk-notifications&utm_content=daily

For the most up-to-date coronavirus news, please visit:

www.nhs.uk/conditions/coronavirus-covid-19/

www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

These websites are updated daily with the latest government guidance and should be your first port of call for coronavirus information over the coming weeks.  The BBC also offers a good overview of the latest developments at www.bbc.co.uk/news/explainers.

Self-isolation of the over-70s

The government has announced that those over 70 years of age and those with underlying health conditions should self-isolate for the next 12 weeks. We recognise that this could have a significant impact on you and your residents and we have put together some guidance on things to consider during this period:

  • You should consider only carrying out essential maintenance and repairs to properties to limit the amount of contact residents have with contractors. Before arriving, contractors should be reminded not to attend if they or someone they live with feels unwell and to wash their hands thoroughly when entering the property.
  • You should review any resident events and outings over the coming months and carry out a thorough risk assessment. You may need to cancel or postpone any planned events.
  • You should risk assess resident communal rooms and close them if you feel it necessary. If you choose to keep your communal rooms open, you should remind residents of good hygiene practices. You should provide hand soap and paper towels for resident to use in these areas.
  • If you or a member of staff regularly check-in on residents, you may wish to consider contacting them by phone instead. This will allow you to check that they’re ok but limit your contact with them. If you have concerns about the resident after your call, you can always check in on them in person.
  • Friends and relatives of your residents should be following government advice around social distancing and self-isolation. You should consider placing notices up around your almshouses to remind visitors of the government advice. Realistically you will not be able to stop your residents from receiving visitors and it may not be in their best interests to do so.  
  • Anecdotally we have heard that it is very difficult at the moment to have supermarket shopping delivered with some supermarkets not accepting new online customers and others not having delivery slots available for the next 2-3 weeks. If this continues, you will need to look at how your elderly residents get access to food and other essential supplies. Is there a friend or relative who can drop off food and other supplies or will trustees and wardens need to help with this?
  • If any of your residents receive support from carers, you should consider checking what contingency plans they have in place and remind them that these care services are necessary and should continue as normal as far as possible.  Care agencies should have infection control procedures in place for their staff. If any of your residents feel that their safety is being compromised, they should let the care agency or charity know so that action can be taken.

If you have any questions about coronavirus and what other almshouses are doing, we encourage you to visit our members forum. Our members greatly value hearing from others on what has worked well for them and it’s a good opportunity to share best practice.

Other information

The Charity Commission has advised that charities that are due to submit their annual return over the coming weeks but are unable to do so can request an extension.

More information can be found at www.gov.uk/government/news/filing-charity-annual-returns-during-the-coronavirus-pandemic.

The government and the BBC have confirmed that the proposed changes to free TV licenses for over-75s due to come into force on 1 June will now be postponed until 1 August 2020.

www.gov.uk/government/news/bbc-and-governments-joint-statement-on-delaying-the-tv-licence-fee-for-over-75s. You should make your residents aware of this change.  

Helpful Resources

Age UK has published advice for individuals concerned about contracting coronavirus, which may be helpful to share with your residents.

Visit www.ageuk.org.uk/information-advice/health-wellbeing/conditions-illnesses/coronavirus/

The mental health charity, Mind, has developed some tips and guidance to help keep healthy during periods of self-isolation. These can be accessed at:

www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/

NCVO have provided useful guidance for charities on how to support their staff and volunteers, whilst also keeping your charity running well.

This information can be found at  www.ncvo.org.uk/practical-support/information/coronavirus.

Getting your local community involved

We’re seeing a lot of community-led initiatives whereby people are offering to help vulnerable people in their local community with basic tasks, such as shopping.

Covid-19 Mutual Aid Local Groups is one such initiative and their website lists local groups across the UK. If you feel you need some help looking after your residents, you may wish to contact the group to see if they would be willing to help. You should explain what your charity does, the type of people you support and why their help is needed.

covidmutualaid.org/

Please note: Many of these groups have been set up on Facebook and you will need a Facebook account to make contact with them. As far as we’re aware, none of the volunteers are DBS checked so you should limit their interaction with your residents and any exchange of money should be handled by staff or trustees at the charity.

updated 20th Mar 2020


Coronavirus – What should you do?

With the continued media coverage of the spread of the COVID-19 virus, we have been contacted by a number of our members asking what action they should take to prevent the spread of this coronavirus among their residents.

The Almshouse Association recommends that our members and their residents follow guidance issued by the government and its agencies, which is updated regularly to take into account the changing situation. Guidance can be found at:

www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

www.nhs.uk/conditions/coronavirus-covid-19/

www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/guidance-for-employers-and-businesses-on-covid-19

www.gov.uk/government/publications/guidance-for-social-or-community-care-and-residential-settings-on-covid-19/guidance-for-social-or-community-care-and-residential-settings-on-covid-19

You may wish to develop a policy for your residents as to what they should do if they believe they have contracted coronavirus.

In the first instance your residents and colleagues should contact NHS 111 for advice. They should then also contact a trustee or member of the charity’s staff to advise of the situation.  

Posted 27 Feb 2020