Consumer Standards Consultation: Association draft response

The Government has been seeking views on four consumer standards that set out the specific expectations and outcomes registered providers will be expected to achieve from April 2024, replacing the existing consumer standards that are currently in place.

The standards they are proposing are:

• The Safety and Quality Standard
• The Transparency, Influence and Accountability Standard
• The Neighbourhood and Community Standard
• The Tenancy Standard

These standards have been designed to reflect the Government’s revised statutory objectives as set out in the Housing and Regeneration Act 2008, as amended by the Social Housing (Regulation) Act 2023 (2023 Act), meet expectations set out in the Social Housing White Paper (the White Paper) in respect of a revised consumer regulation role for the regulator and, strengthened to ensure they remain fit for purpose.

The 2023 Act amends the Housing and Regeneration Act 2008 to give the regulator the power to issue a Code of Practice in relation to its consumer standards. As part of this consultation, the government is seeking views on a draft Code of Practice to amplify the proposed standards and assist registered providers in understanding how they might achieve compliance.

Following this consultation, the Government will consider the responses received and then set out their decision on the final form of the consumer standards and Code of Practice. They expect to replace the existing consumer standards with the final revised standards from April 2024.

Full details can be found on the Gov.uk website here .