The Almshouse Association Response to consultation on Consumer Standards
On 25 July 2023, the Regulator of Social Housing set out a new proposed set of consumer standards. The consumer standards have been designed by the Regulator of Housing (RSH) to enhance the experience and improve the wellbeing of occupiers (tenants) of social housing.
In January 2023, the RSH sought input for the draft plans from The Almshouse Association and although much of the positive detail remains and some of the areas we raised concerns about have been removed from this draft, there are, however, many areas in the current proposal that we will, and must, challenge.
We remain concerned about elements of ‘tenant management’ proposed (given the personal responsibility held by trustees), aspects of the Mutual Exchange and particularly the indication that all forms of occupation may be swept up with this proposal.
We will be seeking your input and will respond robustly.
Please find link to the consultation.
NOTE: only affects almshouse charities that are Registered Housing Providers
Posted 31 July 2023