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Short form library | 25 mins
This Delivering Bad News Training course has been designed to help the user gain actionable tips and strategies to deliver bad news in an effective and respectful way. The course is suitable across all industry sectors for any level of employee.
Learning outcomes
- Understand why delivering bad news skilfully is so important
- Understand how to “frame” a conversation to communicate kindly and effectively
- Have the skills to deliver bad news effectively and respectfully
This training course is broken down into 2 sections
- Section 1: The opening section of the course breaks down the impact of delivering bad news and why its it important to frame the conversation.
- Section 2: This section looks at five actions that can help deliver bad news.
Delivering Bad News Certificate
The course ends with a multiple choice test to measure your knowledge of the material and a printable certificate which includes your name, name of course taken, pass percentage, date of completion and accreditations by recognised authorities.
To access your course
- When you click the below login button, you will be taken through to the Training login area.
- Type in your email address to log in, select the course you want to complete and follow the onscreen instructions.
NOTE – If this is the first time you have logged into the iHasco Online training area, you will be asked for your name, the name of your charity and Almshouse Association membership number. Please type in your first name and last name as you would like them to appear on your certificate.