The Almshouse Association has now received a Toolkit from the Housing Ombudsmanā€™s Office to assist with the completion of the 2024-25 annual submission. The toolkit is intended for:

  • those members that are Registered Providers,
    and
  • those that have registered with the Housing Ombudsman voluntarily to assist with the completion of annual submissions.

The Toolkit comprises a number of separate documents as listed below:

0. Toolkit front page and contents – link
1. Guidance on Submissions – link
2. The Almshouse Association Complaints Model Policy for Registered Providers/Housing Ombudsman Members – link
3. Example of completed self assessment – link
4. Example of Annual Complaints Performance and Service Improvement Report – link
5. Addition support material – link
5a. MRC role expectations – link
5b. HOS Guidance Remedies – link
6. Visual guide to completing electronic submission form – link
7. Trouble shooting guidance – link
8. MRC leaflet – link