[applicable to Registered Providers and charities that are registered with the Housing Ombudsman only]
Positive Dialogue between The Almshouse Association and the Housing Ombudsman
The Almshouse Association recently met with the Housing Ombudsman to raise our members’ concerns regarding the tone and complexity of recent correspondence. In particular, we highlighted issues with the length and intricacy of required submissions, as well as language that does not align with the charitable nature of the almshouse model.
We are pleased to report that the meeting was constructive. The Ombudsman’s team listened carefully and acknowledged the need to better understand the unique characteristics and language of almshouses. As a result, they are in the process of producing detailed guidance tailored specifically for almshouse charities, which will be made available shortly.
Additionally, we have been assured that any questions regarding submission requirements, including requests for deadline extensions, can be directed to the Housing Ombudsman. They have committed to responding to all such enquiries within five working days. A dedicated contact within the Ombudsman’s office will also be appointed to handle these queries directly.
For any related enquiries, please email: compliance@housing-ombudsman.co.uk
posted 15 May 2025