Housing Ombudsman landlord update: October 26 | sent by Housing Ombudsman Service 15 October 2026 10:01
- IT security incident: Incident contained; investigations into potential data impact continue. Annual submissions remain unaffected.
- STAIRs: New information access and publication requirements came into effect on 1 October.
- Complaint handling: New workshop, podcasts and learning resources offer practical guidance on complaints, pest infestations and effective apologies.
- New resources: Updated representative consent form and supplementary Competence and Conduct Standard guidance are available.
- Have your say: Feedback surveys are open for the Annual Complaints Review and September landlord forums.
Read the full update for links and further details by clicking below.
posted 15 October 2026