The Almshouse Association has launched a dedicated mediation scheme for its members in conjunction with the Society of Mediators.
Since the beginning of the pandemic, we have seen an increase in the number of enquiries involving disputes between almshouse charities and their residents. These have been on matters such as the non-payment of the weekly maintenance contribution, antisocial behaviour by residents, the refusal to allow maintenance to be carried out on the property, and much needed maintenance work not being carried out by the charity on the property amongst others.
In each instance, communication between the charity and its residents has broken down and in some cases the charity’s trustees have felt that they had no other option but to ask the resident to leave. Setting aside a resident’s appointment can be costly and stressful for all involved.
Mediation is a technique for resolving such disputes before more formal action is required. Mediation is held by a neutral person (a ‘mediator’). The mediator is impartial and will help to find a solution to the issue that all parties can agree to. It is, however, a voluntary process and all parties must be willing to participate. Mediation can take place at any time but, if undertaken at an early stage, could prevent an issue ending up in court and the all the associated costs.
Under the new mediation scheme, members will have access to a pool of mediators who have been trained on the peculiarities of almshouses and the legal landscape in which they operate. A 1-2 hour session with a mediator will cost between £325 and £425 + VAT and sessions can either be held online or in person (with the charity providing a venue).
To find out more about the scheme or to download a referral form, visit Mediation Scheme | (almshouses.org) or contact us at memberservices@almshouses.org
Posted 15 September 21