Full-time | Shrewsbury | Competitive Salary

Do you have the housing expertise and leadership skills to make a direct impact on the lives of older residents in Shrewsbury?

We are seeking a capable, motivated and empathetic professional to lead and manage the day-to-day delivery of our regulated housing operations, reporting directly to the Board and ensuring full statutory and regulatory compliance.

About Us:

The Shrewsbury Drapers Company Charity is one of the region’s oldest and most respected charitable housing providers. Through Shrewsbury Drapers Holy Cross Ltd, we maintain 59 almshouse units across five schemes, enabling older residents to live independently in safe, well-maintained homes with a strong sense of community.

We are proud to have been awarded the Queen’s Award for Voluntary Service in recognition of our commitment to supporting older people in Shrewsbury. Alongside our dedicated trustees, we benefit from an active and capable volunteer base, enhancing residents’ quality of life.

The Role:

Reporting to the Board of Trustees (via the Chair or nominated lead), this is a vital operational leadership position. The Property & Compliance Manager will:

  • Deliver an effective, compliant and high-quality almshouse housing service.
  • Ensure buildings are safe, well maintained, and compliant with housing legislation.
  • Monitor voids and allocations, liaise with local authorities, and promote financial stability.
  • Manage contractors, maintenance, and resident services.
  • Support the Finance and Admin Officer.
  • Act as ambassador for the charity, modelling professionalism, inclusivity and empathy.

This is not a care role. Residents live independently, though the postholder may occasionally signpost them to agencies such as Age UK, Citizens Advice, or benefits services.

Key Responsibilities:

  • Oversee property compliance, health and safety checks, repairs and maintenance.
  • Manage budgets, monitor accounts, and support income collection.
  • Negotiate with local authorities and other stakeholders to sustain long-term viability.
  • Maintain accurate records and policies (including GDPR and risk management).
  • Handle complaints and anti-social behaviour fairly and proportionately.
  • Support positive community engagement while preserving resident independence.
  • Lead staff by example, supporting recruitment, training and performance.

About You:

We are seeking someone with:

  • Proven experience in housing management, compliance and property-related services.
  • Strong interpersonal and communication skills, with ability to influence, mediate and negotiate effectively.
  • Solid literacy, numeracy and financial reporting skills.
  • A calm, inclusive and empathetic approach with clear professional boundaries.
  • Ability to work independently, applying sound judgment and prioritising effectively.
  • Competency in ICT systems and willingness to work across multiple sites.
  • Working knowledge of relevant Safeguarding regulations.

Qualifications and Training:

  • CIH Level 3 or 4 (desirable); being willing to start CIH Level 4 within 9 months of employment starting  (essential).
  • Membership (or working towards) CIH, RICS, ARLA or Property Institute (desirable).
  • Enhanced DBS disclosure (required).
  • UK Driving Licence.

Why Join Us?

This is an opportunity to make a real difference: you will be central to ensuring older residents live independently in safe, secure accommodation while sustaining the long-term future of a centuries old Shrewsbury institution. You will work closely with Trustees, residents and local partners, helping to shape the future direction of our almshouse housing provision.

We are an equal opportunity employer and welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are committed to creating an inclusive and diverse workplace and encourage applicants from all backgrounds to apply. Selection for this role will be based solely on merit and relevant job criteria.

How to Apply:

For an application form, and to register your interest, please email Chris Hudson, Company Secretary, Shrewsbury Drapers Holy Cross Limited at:

coysec@shrewsburydrapers.org.uk

Closing date for applications:  31 October 2025

The role is full-time, reflecting the organisation’s current and anticipated operational and regulatory needs. However, the organisation recognises the benefits of flexible working and welcomes applications from individuals who may wish to propose alternative working patterns, including job share arrangements. All such proposals will be considered on a case-by-case basis in line with organisational requirements.