Members who make use of telecare services may be aware that in 2017 BT announced that they would be switching off their long-serving analogue telephone network (PSTN) and Integrated Services Digital Network (ISDN) network by 2025, moving to a digital (IP) network.
Although there is still over 4 years before the switchover, it is vital that members are aware of the change and ensure that the necessary changes are made to their service.
The
rollout of the service will be gradual on a region by region basis. Members
should receive a letter from BT when they region is due to switch, but at the
time of writing there is no available timetable for this. BT should also
provide additional support for vulnerable residents.
Members may wish to take part in a survey currently being carried out by the Chartered Institute of Housing which is looking into the preparedness of the social housing sector for the switchover.
For further guidance on the switchover please see our article on the switch here.
Posted 7 September 2020