The Almshouse Association is aware that those members that are Registered Providers have received communications from the Housing Ombudsman (HO) requesting the submission of information relating to their charities, including an annual complaints performance and service improvement report.
For clarification,
āthe role of the HO is to resolve disputes involving members of the HO Scheme, including making awards of compensation or other remedies when appropriate, as well as to support effective landlord and tenant resolution by othersā.
For full information go to www.housingombudsman.org.uk
We have been in contact with the Housing Ombudsman in order to be able to assist our members and make the task as least onerous as possible. To this end the HO has agreed to provide a toolkit for members to use which we hope to receive shortly.
In the meantime, should members be pressed in meeting deadlines, it is best to contact the Housing Ombudsman, refer to the expected toolkit and ask for an extension. Our contact at the HO is Maria Troake.
UPDATE 16.12.24 : The Housing Ombudsman-Toolkit
We have been informed by the Housing Ombudsmanās Office that they have been delayed in producing the toolkit for those of our members registered with them, which they now hope to forward to us in the week commencing 15th December. They have also advised us that they will be contacting those members who are awaiting the toolkit and currently have extensions with them, advising them that they will be granting a further extension to 31 January 2025.
In the meantime members are able to contact the Ombudsman at compliance@housing-ombudsman.org.uk and an extension can be arranged.
posted 18 November 2024, updated 16 December 2024