We are following good practice recommended by the Almshouse Association in issuing renewal Letters of Appointment and asking for up-to-date financial information. Unfortunately, we are meeting resistance from our residents, especially with regard to providing supporting documents for figures they have given. There have been flat out refusals to comply. Has anyone else had a similar problem and how did they resolve it? We have talked to residents and written to them, but it has made no difference. I would appreciate any advice you may have based on experience.