Dear Members,
Our CEO, Nick Phillips has been in touch with CAF Bank and we are pleased to provide their response below:
Hi Nick
I am pleased to say that we have completed the necessary work with our technology partners and our online banking service is now available, following the attempted fraud attack. Customers can use the online service as normal. We will continue to closely monitor activity. There may be times when we need to limit the amount of traffic to the website. There are likely to be periods where online banking is not available. We will try to keep this to outside business hours.
We know this has been a tough time for our customers. I am acutely aware of the challenges the suspension of the service has caused them, and in some instances to their staff, volunteers and suppliers. I know that many faced long delays or were unable to get through to us on the phone.
While this incident has been happening, we have been limited in what we could communicate, but all of us at CAF Bank have been focused every single moment on protecting our customers’ money and information.
My colleague Alison, our CEO, has thanked customers for their patience and support and again apologised for all the disruption and concern.
We have been keeping our regulators and law enforcement informed throughout this period and will continue to work with them now that the service is restored. If it is helpful, I can share more about what happened to give some context.
At no point was the core bank affected, which means that money is safe and secure in accounts. We have contacted or are contacting the small number affected by any of the unauthorised activity.
Unfortunately, these types of cyber incidents are more and more common for all organisations, including financial institutions. No matter how much security infrastructure and expertise are in place, cyber criminals are increasingly sophisticated in their tactics.
Moving forward, we will have learned lessons from this experience and will be giving full consideration to the findings of our investigation.
Richard Hunt
CHIEF COMMERCIAL OFFICER – CAF BANK