[CBarrett]

Hi Gill, just found this in the Standards of Almshouse Management:

11.10.11 The charity should not accept any WMC (see section 9) from the resident after the date on which the
appointment comes to an end. If the resident is paying by standing order or direct debit, arrangements
should be made for the standing order or direct debit to be terminated. If the resident is in receipt of
housing benefit and/or local housing allowance which is paid direct to the charity, the charity should
inform the Local Authority that no further payments are to be made.

So it seems it’s not in the notice period, but after the date when the appointment comes to an end.

[CBarrett]

I didn’t really understand that either Gill. After all, most of our resident contributions are covered by Housing Benefit or UC Housing Element for the payments.

Charlotte Barrett
Administrator
The United Charities of Abel Collin
36 Collins Homes
Derby Road
Beeston
Nottingham
NG9 2TF
https://www.abelcollins.org.uk/
Tel: 01159224826
Mobile: 07737160424

Please note my working hours are Monday to Friday 0800 – 1600hrs

[CBarrett]

Hello Tim
We have used our monitoring service, Nottingham On Call for the units and have forecasted by purchasing instead of renting, we will break even in 2 years. Regarding maintenance, there is very little as they are sim based and work on picking up the nearest mobile network when activated. The units come with a 2 year warranty and a small maintenance charge every year. Compared to Tunstall, this was a lot less. We have not opted for a centralised system, as this would have been a lot more expensive, as mentioned previously or equipment is getting old, so would all have to be replaced and we felt the IP Switch would not have been future proof for our charity.

We only have 2 members of staff here and we were constantly re-setting the Tunstall Equipment, due to system failures and constant call outs for frayed cables.

Having had 4 of the units as a permanent fixture in 4 of our properties for over 2 years now, we have already tested them and have had no issues.
Please get in contact if you would like any further information.
Charlotte Barrett
Administrator
The United Charities of Abel Collin
36 Collins Homes
Derby Road
Beeston
Nottingham
NG9 2TF
https://www.abelcollins.org.uk/
Tel: 01159224826
Mobile: 07737160424

[CBarrett]

Hello

We have 62 properties, it is the responsibility of the resident to source and pay for their own broadband. We do provide it in our community hall, which they are free to use if they wish.

Charlotte Barrett
Administrator
The United Charities of Abel Collin
36 Collins Homes
Derby Road
Beeston
Nottingham
NG9 2TF
https://www.abelcollins.org.uk/

Tel: 01159224826
Mobile: 07737160424

Please note my working hours are Monday to Friday 0800 – 1600hrs

[CBarrett]

We have decided to cancel our Tunstall Contract, mid IP Switch Installation and purchase digital stand alone units from our call provider. Simply due to the age of the cables, we felt this was the sensible option as the IP Switch would just be a short term solution. We were spending more each year on repairing broken cables, the last one a few weeks ago was to £1500 to fix..

Therefore, I can’t comment on how either company would function, just the fact that the equipment is not going to last if it’s old.

We are looking forward to not having to constantly reset the Tunstall equipment, which seems to happen on a very regular basis.

Charlotte Barrett
Administrator
The United Charities of Abel Collin
36 Collins Homes
Derby Road
Beeston
Nottingham
NG9 2TF
https://www.abelcollins.org.uk/

Tel: 01159224826
Mobile: 07737160424

Please note my working hours are Monday to Friday 0800 – 1600hrs

[Author]

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