[Debbie Beck]

We stop charging WMC on the date of death. We liaise with NOK/families re clearance which is usually carried out within 2-4 weeks.

[Debbie Beck]

We use Croner for our H&S audits

[Debbie Beck]

Thanks William. We have had a concessionary licence for many years. It is very odd as this year they seem unable to recognise us and have sent letters to numerous residents advising that legal action will be taken despite us sending the usual return and making payment. I have spoken to the concessionary licence team so will contact them again.

[Debbie Beck]

We use a company called U Check https://www.ucheck.co.uk/online-dbs-checks-for-employers/

[Debbie Beck]

I’m assuming you weren’t registered as when I tried to withdraw a couple of years ago they advised that we are a mandatory member of the Housing Ombudsman Scheme by effect of the 1996 Housing Act. Organisations which have been at any time registered with the Regulator of Social Housing but subsequently de-registered remain in the jurisdiction of the Ombudsman.

Our records show that your organisation de-registered with the Regulator 23 March 2004, this means that you remain a Social Housing provider under the Ombudsman’s jurisdiction unless your accommodation falls into one of the following categories:

• Open market rent
• Student accommodation
• Care homes
• Asylum housing
• 0 Units owned or managed

[Debbie Beck]

The governing body is your board of trustees. I’m also due to upload to the portal but cannot access ‘complete this form’ even though I’m logged in. The HO are aware so if you find yourself in the same situation, don’t worry! Unless of course I’m missing something glaringly obvious!

[Debbie Beck]

We were advised by the Housing Ombudsman that we are mandatory members so cannot cancel our membership. This is because we were previously registered with the Regulator of Social Housing and still remain in the jurisdiction of the Ombudsman after de-registering.

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