emmapannell

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  • in reply to: Acceptable level of income and savings. New apps #178573
    Emma Pannell The Henry Pinnock & Victoria & Albert Memorial Charity
    Clerk/CEO

    Hi Simon – we have as our criteria that applicants should usually be in receipt of Housing Benefit or Universal Credit. We check these benefit statements (along with other verification) during the application process. For UC, this level can vary month to month, and sometimes income from work may be such that no UC is paid in a particular month, but we take an overview of this, and look at several months to see the reality.

    Kind regards,
    Emma

    Pinnocks Charity, Gravesend

    in reply to: Checking financial position #176422
    Emma Pannell The Henry Pinnock & Victoria & Albert Memorial Charity
    Clerk/CEO

    Hi Nicola – having never (to our knowledge) carried out a ‘beneficiary check’ before, we did a comprehensive exercise 3-4 years ago. As you say, it is a condition of their licence that periodic checks are done, and otherwise, how do we (and crucially trustees who have a legal duty to uphold the charity’s objects) know whether they are complying with the charity’s objects – and whether they are in fact beneficiaries at all?

    There are probably many different ways of doing this, but we created our own questionnaire, and asked for copies of bank statements, investments statements etc. We learnt from the experience and processes of at least one other almshouse at the time too, which was invaluable.

    It was a big project (we have 62 properties), and a fairly painful period of time, as it was not something that had been asked of the residents before, some of whom had been living in our almshouses for a decade or more. Most complied with the request, some at the second or third time of asking. The consequences were made quite clear from the outset which was that failure to comply could result in the setting aside of a licence, as we need to be able to demonstrate that our residents are beneficiaries.

    In the end, we did not need to go down that road, as a few residents decided to leave their almshouse and move elsewhere. We knew that they had significant assets, and they knew that we knew, so they made the right decision without us having to do anything drastic.

    We also did some work around cost of living and the implications of asking some who technically had too much money to move out. This led us to our ‘prevent’ policy, so that even if residents did not meet the usual criteria of being in receipt of housing benefit / universal credit, they would soon do so were they to rent privately.

    And finally, we offered help to many residents in applying for benefits which they either didn’t know they were entitled to, or did not previously wish to apply for.

    A big project – but an important one.

    Good luck,
    Emma

    in reply to: Grievance and Disciplinary Policies for Staff #174757
    Emma Pannell The Henry Pinnock & Victoria & Albert Memorial Charity
    Clerk/CEO

    We also use Populo HR – like Vanessa, above. Sonia is excellent and is retained to provide us with up to date information on such policies plus new legislation and compliant employment documentation including contracts, etc.

    Emma Pannell
    Pinnocks Charity, Gravesend

    in reply to: New Resident Credit Checks #174735
    Emma Pannell The Henry Pinnock & Victoria & Albert Memorial Charity
    Clerk/CEO

    You could try using a landlord service – eg NRLA if you think that will work?
    We ask for 6 months’ bank statements, and much other documentation at the point of application but don’t formally credit check our applicants.

    in reply to: ADVICE NEEDED:driving safety concerns #174733
    Emma Pannell The Henry Pinnock & Victoria & Albert Memorial Charity
    Clerk/CEO

    Hi – if the charity owns the land and the barrier and someone is damaging the barrier, the charity can ban that person in a car from the site, as it’s private property – even if they are a resident. Just act as you see fit. Presume you have sent a bill to this person too? We have banned the relative of a resident from driving onto our site following an incident where they caused damage to a fence and did not tell us (we gave them a week to tell us). We had the CCTV evidence and we sent the resident a bill to pass onto them for the damage and banned them from the site.

    An individual (any individual) can report driving concern to the DVLA as far as I can tell.

    Emma
    Pinnocks Charity, Gravesend.

    • This reply was modified 1 month, 3 weeks ago by emmapannell.
    in reply to: Maternity Leave #172779
    Emma Pannell The Henry Pinnock & Victoria & Albert Memorial Charity
    Clerk/CEO

    With all the changes to employment law, I would be very careful to make sure you do use correct wording in employment contracts, fixed term, or permanent. We use an HR consultant for this reason – and I always seek up to date contracts from her as and when required.

    in reply to: Rent liability after death of sole licensee… #172775
    Emma Pannell The Henry Pinnock & Victoria & Albert Memorial Charity
    Clerk/CEO

    I will await any update on this with interest, as the wording, when looked at in this context (who is responsible for WMC and bills after the death of a resident) appears a little vague. In the Standards of Almshouse Management (SAM), it has this:

    10.25.11 Depending upon the terms of the Terms of Appointment, WMC would normally remain payable by the resident’s estate up until the point at which the almshouse is vacated (i.e., the possessions and furniture have been cleared) and the keys returned to the charity.

    But the wording in the Almshouse Association Letter of Appointment does not make reference to this.

    Emma Pannell, Pinnocks Charity, Gravesend

    in reply to: Carpet #169453
    Emma Pannell The Henry Pinnock & Victoria & Albert Memorial Charity
    Clerk/CEO

    We do provide carpets – either the ones originally put in the properties, which were all glued to the floors, or those left by outgoing resident, which have been laid on top. If carpets are left in bad condition and are uncleanable, we would replace them. In most cases it’s unlikely that our incoming residents would be able to afford to carpet the flat themselves and would simply be grateful for a decent home to live in.

    So although we consider the Decent Homes Standard as our minimum requirements, we add an element of ‘the right thing to do’ as well. nb The Decent Homes Standard is changing – and is likely to include the necessity for floor coverings, which it currently does not call for.

    Emma Pannell
    Pinnocks Charity, Gravesend.

    in reply to: Long term Hospital Stay #168341
    Emma Pannell The Henry Pinnock & Victoria & Albert Memorial Charity
    Clerk/CEO

    Hi Paul – hopefully your solicitor will provide more detail on this (I assume you have a solicitor who is used to dealing with licence situations) but I think you’d set yourself up for future trouble if you simply cancel a licence. The Almshouse Standards has detail on Setting Aside a Licence, and you’d need to be careful to follow that advice. Maybe the AH Assoc can provide you with extra help here too?
    All the best, Emma

    in reply to: Housing Management Qualifications #144488
    Emma Pannell The Henry Pinnock & Victoria & Albert Memorial Charity
    Clerk/CEO

    I asked almshouse association for an update on this today and Susan Brooks replied saying that Nick is still working on this and will update us all when there is any news.

Viewing 10 posts - 1 through 10 (of 10 total)