[emmapannell]

Hi Paul – hopefully your solicitor will provide more detail on this (I assume you have a solicitor who is used to dealing with licence situations) but I think you’d set yourself up for future trouble if you simply cancel a licence. The Almshouse Standards has detail on Setting Aside a Licence, and you’d need to be careful to follow that advice. Maybe the AH Assoc can provide you with extra help here too?
All the best, Emma

[emmapannell]

Hi – we had flooding in 2 of our properties a few years ago, and the residents did move out (staying in a very local travellodge for several weeks). The damage to the properties was extensive, an insurance claim was required – and the relocated residents’ costs were included (reasonable costs including daily food etc) as part of the claim.

Do you have insurance that might cover this eventuality?

Emma

[emmapannell]

I asked almshouse association for an update on this today and Susan Brooks replied saying that Nick is still working on this and will update us all when there is any news.

[emmapannell]

Received yesterday from Danielle Hughes at Almshouse Association Support, who may well post to this forum too:

Good afternoon Emma

We are working with Housing Ombudsman to share guidance and make it more accessible for our members. This is being worked on over the next couple of months so should be ready for when you are required to submit.

Kind regards

Danielle Hughes
Member Support Officer

[emmapannell]

I’ve been in email communication with the housing ombudsman this week, following their request for the Annual Submission, which finally found its way to me this week. Their response to me yesterday was that our submission is not due until March 2025, and they said:

“We are currently working with the Almshouse Association, so please also reach out the them if you require any help and support. If you do require anything further before submission date, please do not hesitate to contact us again.”

They have been responsive to my various emails,, and I had explained to them that although we were keen to comply, we are a very small team (without a complaints department etc).

I will now ask the almshouse association direct about their advice on this.

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