The Housing Ombudsman is running an Annual submissions webinar for almshouse charities on Thursday 27 November 2025, 10:30am to 11:30am .
Please see their invitation below:
From 30 June 2024 it was a statutory requirement that member landlords of the Housing Ombudsman Scheme complete an annual submission. This submission provides information and documentation relating to complaint handling.
Having listened to feedback from The Almshouse Association and its members, we would like to host a webinar for The Almshouse Association and its members. This webinar will provide an overview of the role of the Housing Ombudsman Service, the annual submission, and its full requirements.
We will also provide additional support by signposting attendees to our new microlearning, updated guidance, FAQs and our Centre for Learning.
To help us respond to as many questions as possible, we ask that you please pre-submit any questions before the webinar by Tuesday 25 November 2025.
How to book a place
If you already have a Centre for Learning Landlord Hub account , click here and book your place.
If you do not have a Learning Hub account – Create an account at the Centre for Learning Landlord Hub , then use the link button above to book your place. You will receive a separate email confirmation containing a link to the webinar. Please add this link to your calendar. To pre-submit your questions, follow the link in your confirmation email
posted 14 October 2025
New trustee, clerk or CEO on your team? Or are you one?
Set yourselves up for success with our online CPD-accredited course: An Introduction to Almshouses .
In just 60 minutes, this essential training gives new trustees, clerks and CEOs the knowledge and confidence they need to thrive in their roles. It provides a clear overview of the almshouse movement, key responsibilities, and practical guidance for day-to-day management.
What you’ll learn:
Module 1 : Discover the history and uniqueness of almshouses, and how The Almshouse Association supports its members.
Module 2 : Learn the correct language, key documents, policies and essential “Do’s & Don’ts” for working effectively.
Module 3 : Understand the Charity Commission—who they are, what they do, and your charity’s reporting obligations.
Module 4 : Gain clarity on trustee duties, good practice, and how the Standards of Almshouse Management can guide you through resident scenarios.
At the end, participants take a short multiple-choice quiz to test their knowledge and receive a printable CPD certificate .
Why take this course?
✔ Quick and practical – just 60 minutes✔ Builds confidence for new team members✔ Provides valuable signposting for ongoing success✔ Accredited CPD certificate
How to access the course (and 10 others!):
Click Online Training Library (CPD) Training and Events tab.
Select An Introduction to Almshouses from the Course Library list.
Log in with your email address. (New users will be asked for their charity name, membership number, and personal details to set up an account.)
Enter your first and last name as you’d like them to appear on your certificate.
👉 Give your new trustees, clerks, and CEOs the best start – encourage them to complete An Introduction to Almshouses today!
📅 15th October 2025 – 10am to 4pm The Housing Ombudsman – Members Responsible for Complaints (MRC) Conference 📍 Leeds (short walk from Leeds railway station – Venue confirmed after registration)
We are pleased to share that the Housing Ombudsman will be hosting a dedicated MRC Conference in Leeds on 15 October 2025 . This event is open to members of The Almshouse Association and all those who serve as Members Responsible for Complaints (MRCs) within their organisations.
The purpose of the conference is to:
Foster a clearer understanding of the role and responsibilities of an MRC
Provide guidance on the Housing Ombudsman’s expectations
Offer an opportunity to connect and share experiences with MRCs from across the Housing Ombudsman’s wider membership
This is an excellent opportunity to deepen your knowledge and engage directly with both the Housing Ombudsman’s team and your peers.
To Register: https://www.housing-ombudsman.org.uk/event/member-responsible-for-complaints-mrc-conference-2025/
One-day Trustee Recruitment Workshop (CPD accredited) Ensuring that your trustee body remains quorate and effective can be a challenging task.
Join us at a CPD accredited workshop that has been designed specifically to actively engage delegates in a structured process aimed at strengthening your trustee recruitment efforts. It offers valuable resources such as templates and practical connections, alongside guidance on advertising opportunities and statutory requirements. Additionally, it encourages honest reflection on whether your charity board truly represents the communities you serve.
click here to find out more
The Almshouse Association 1-day interactive learning training course is a great opportunity to meet your counterparts in the almshouse network and underpin your knowledge of almshouses and how they operate.
It is aimed at ‘new to the role’ CEOs, clerks and trustees as well as members that are looking to consolidate their knowledge. It has been CPD accredited (Continuing Professional Development) and attendees will receive a certificate at the end of the course.
Objective To provide almshouse charity CEOs, clerks and trustees with essential training and to enable you to adopt best practice in fulfilling your duties and furthering the success of your almshouse charity .