New: Housing Ombudsman Annual Submission Toolkit 25–26

We have updated a new dedicated page on our website to support members with the Housing Ombudsman Annual Submission for 2025–26.

The Almshouse Association has received a comprehensive Annual Submission Toolkit directly from the Housing Ombudsman’s Office. This resource is designed to help members complete their annual submission accurately and with confidence.


The Toolkit is intended for:

  • Almshouse charities that are Registered Providers, and
  • Members that have voluntarily registered with the Housing Ombudsman, to support good practice and compliance.

The toolkit is made up of a series of practical documents, including:

  • Housing Ombudsman Toolkit for Annual Submissions 2025–26
  • Attachment A: Complaints Policy (Housing Ombudsman members only)
  • Attachment B: Partially completed Self-Assessment Form
  • Attachment C: Examples of complaints performance reports and governing body statements
  • Leaflet: Member Responsible for the Complaints Procedure
  • Self-Assessment Form for 2025–26 (for completion)

Each document can be downloaded individually from here

We strongly encourage all relevant members to review the Toolkit early to ensure they are prepared for the 2025–26 submission requirements. If you have questions or need further support, please contact the Member Services team.

See also Housing Ombudsman webinar:


Festive gifting at Cirencester almshouses as Chairman joins Christmas lunch

The Chairman of The Almshouse Association, Willie Hartley Russell, was thrilled to receive an invite to the joint Christmas lunch for St Lawrence’s Hospital and St John’s Hospital almshouses in Cirencester yesterday.

The event was organised by the clerk to both charities, Mrs Jane Winstanley, and brought residents together to celebrate the festive season.

During the lunch, Willie Hartley Russell presented two Almshouse Association Christmas Fund gift tokens to residents Mrs Jean Archer and Mrs Gill Weedon. These gifts are given each year to almshouse residents (of member charities) aged over 90 and are funded through an invested legacy gift left to The Almshouse Association by Major Allnatt, a successful businessman and philanthropist. Seventy years later, his generous bequest continues to provide Christmas gifts to older almshouse residents every year.

Both recipients were delighted to receive their gifts and kindly posed for a photograph during the celebrations.

The Almshouse Association would like to take this opportunity to wish all almshouse residents a very Merry Christmas and a warm, safe and peaceful New Year.


Christmas opening times

As the festive season approaches, we would like to extend our heartfelt thanks to our members, friends, volunteers, partners and supporters for your continued support throughout the year. We wish you all a very Merry Christmas and a peaceful, happy New Year.

Please note our office opening hours over the festive period are as follows:

  • Wednesday 24 December 2025: normal office hours
  • Thursday 25 December – Thursday 1 January 2026: Office closed
  • Friday 2 January 2026: normal office hours

We look forward to welcoming you again in the New Year and continuing our work together in 2026. Until then, enjoy a safe, relaxing and joyful holiday season.

Warmest wishes

The Almshouse Association team


Our new Property and Development Team

We are delighted to share that two exceptional volunteers have recently joined our property support team.

As listed and older buildings become increasingly costly to manage, yet remain vital to the communities they serve, we are especially fortunate to have the support of two highly experienced property volunteers.

  • David Wilson MRICS, Chartered Institute of Building (among many other qualifications), brings extensive experience in estate and building management.
  • Stuart Holland FRICS, Expert Witness, Building Surveyor and Project Manager, adds significant professional expertise in heritage and complex building issues. Stuart is a member of the Association Board and has been a trustee of almshouses in Harrogate for many years.

This is a tremendous boost to the technical strength of our team. If you are facing building-related challenges, particularly those unique to heritage properties, please do not hesitate to get in touch.

To contact David and Stuart, please email Propertyanddevelopment@almshouses.org. Our Member Services team will ensure your enquiry is passed on promptly.


BBC Radio London: Nick Phillips on almshouses and London’s housing crisis

Association CEO, Nick Phillips highlights almshouses charities’ role in tackling London’s housing crisis

This morning, our CEO, Nick Phillips, spoke live from Appleby Blue Almshouse in Bermondsey on BBC Radio London.

Almshouse charities across the capital provide homes for over 2,000 Londoners, playing a vital role in supporting communities and addressing housing needs.

The success of Appleby Blue and similar almshouses highlights the important contribution of charities in helping to ease London’s housing crisis.

Listen here

See also: The London almshouse tackling loneliness at Christmas – BBC News


Policy & Governance update: December 2025

DECEMBER 2025: A summary of the latest UK Government policy changes and news.

The Government has directed the Regulator of Social Housing to produce a standard for registered providers. The Government has directed that the standard must:

  • apply to senior housing managers and executives and service providers
  • have written policies setting out the model approach to learning and development, appraising staff, and managing poor performance etc.
  • adopt or develop an appropriate code of conducts for those staff
  • give tenants meaningful opportunities to influence and scrutinise the development of the policy, and decisions relating to the code of conduct, and ensure they are made accessible to tenants and kept up to date and fit for purpose
  • secure that their Senior Housing Executives and Senior Housing Managers have, or are working towards, a specified qualification, or type of qualification, in housing management and take steps to secure that Relevant Managers of their services providers also gain a specified qualification.

The standard will come into force in October 2026, with a transition period before all relevant staff must have or be working towards an appropriate qualification. The transition period is 3 years for large registered providers and their services providers (1,000 homes or more) and 4 years for small registered providers and their services providers (under 1,000 homes).

Most importantly, it sets out the criteria for who the standard will apply to. Following extensive engagement on behalf of the charity housing sector, The Almshouse Association is pleased to confirm that it will now, not apply to unpaid volunteers (trustees). Clerks and Wardens will also be exempt under certain circumstances – where they do not have direct management responsibilities. The Almshouse Association is preparing a toolkit for Registered Providers to assist with assessing if their staff are included.

For more information, please visit the Government website here.

Dame Julia Unwin has been appointed as Chair of the Charity Commission from 1 January 2026.

The appointment, by the Secretary of State, is for a 3-year term from 1 January 2026 to 31 December 2028. Dame Julia Unwin’s appointment was endorsed by the Culture, Media and Sport Committee.

Chancellor Rachel Reeves delivered the Autumn Budget 2025 on 27 November 2025. Changes relevant to charities include:

  • a new VAT relief from 1 April 2026 for business donations of goods to charity and
  • the introduction of legislation to strengthen the charity tax rules on tainted donations, approved investments and non-charitable expenditure. 

Other housing related changes include the expansion of the Warm Home Discount Scheme to a further 3 million of the poorest households.

The Chancellor has also axed the ECO scheme and removed other legacy costs from bills, estimated to cut £150 from the average household energy bill from April 2026.

The Budget document can be viewed here and the wider collection of published materials here.

The Government has published its response to the April 2025 consultation into financial thresholds in charity law. For existing charities:

  • the thresholds for preparing an annual return and filing an annual report and accounts with the Charity Commission will be retained at current levels;
  • there are increases for a number of accounting thresholds
  • there will be an increase to the daily/annual exception for professional fundraisers. 

The changes will require secondary legislation and is not expected to come into effect before 1 October 2026.  For new charities, the current registration thresholds of £5,000 (and £100,000 for excepted charities) will remain the same. Implementation of the changes will be accompanied by updated Charity Commission guidance in the new year.

see also: Charities Statement of Recommended Practice (SORP) | The Almshouse Association

Thank you to everyone who has read our Policy and Governance updates this year. For any inquiries or support with policy and governance, please do contact Alice Morrey on alicemorrey@almshouses.org


Association attends Charity Commission AGM

News Update: The Almshouse Association attends Charity Commission AGM 2025

Nick Phillips, CEO of The Almshouse Association, attended the Charity Commission’s 2025 Annual General Meeting at the Royal Society of Arts in London on Tuesday 9 December .

The event brought together charity leaders, regulators and sector representatives to reflect on the past year and look ahead to the Commission’s priorities for 2026 and beyond.

Highlights from the Charity Commission AGM 2025

The AGM opened with a comprehensive address from David Hodsworth CEO of the Charity Commission, who delivered a strong overview of the past year’s regulatory activity and outlined the Commission’s future plans for strengthening governance, transparency, and public confidence in the charity sector. Key themes included:

  • Increased support for trustees, including new guidance and digital tools designed to simplify compliance and improve governance.
  • A continued focus on accountability and public trust, reinforcing the importance of robust reporting and responsible leadership.
  • Commitment to modernising regulatory systems, with improvements to the Charity Commission’s digital services aimed at reducing administrative burdens for charities.
  • Strengthening oversight and promoting good practice, particularly around financial resilience, safeguarding, and responsible fundraising.

Engagement with Sector Leaders

During the event, Nick Phillips met with several senior figures in the charity and regulatory community, including:

  • Mark Simms, Chair of The Charity Commission
  • David Holdsworth, CEO of The Charity Commission
  • Paul Latham, Policy Director of The Charity Commission
  • William Byrne and Nia Jones, Case Managers at the Commission
  • Gerald Oppenheim, CEO of the Fundraising Regulator
  • Sir Stephen Bubb, Executive Director of the Gradel Institute of Charity at New College, Oxford

These conversations offered valuable opportunities to discuss issues affecting almshouses, explore future collaboration, and raise awareness of the sector’s contribution to community wellbeing and supported housing.


Advocating for fair housing funding

On 3 December 2025, Nick Phillips, CEO of The Almshouse Association, attended the AGM and APPG on Housing and Care for Older People at the House of Lords.

The meeting underlined a growing shortage of suitable housing for older people across the UK and stressed that any National Housing Strategy must include targeted funding and planning measures to enable much-needed development, particularly of affordable homes for older residents.

Speaking on behalf of The Almshouse Association and the newly formed Charity Housing Alliance, Nick called for fair access to Homes England and Section 106 funding. He emphasised that many small charities and community-led housing providers are currently excluded from these opportunities simply because of their size, despite their vital role in meeting local housing need.


Historic Sherborne almshouse artwork sells for £5.2m to secure its future

BBC News and several other outlets have been reporting that an almshouse charity discovered one of its artworks is valued at £3.5m, which has now sold for £5.2m.

St John’s Almshouse in Sherborn, Dorset, a Grade I listed almshouse, with its history closely entwined with Sherborne Abbey and reaching back to the time of King Stephen, is now facing the painful necessity of parting with “a piece of the family silver”: a 15th-century painting of great historic value. The buildings, though cherished, have become financially unsustainable to maintain, placing their very status as functioning almshouses under real threat, with residents losing their homes.

Nick Phillips, CEO of The Almshouse Association, spoke with bittersweet clarity about the decision:

“It is profoundly sad that such a wonderful work of art must be sold. Yet these almshouses have offered refuge and dignity to people in need since the 11th century. They are not only part of our national heritage, but they also remain living, life-enhancing homes for some of the 36,000 residents we support across the UK. Unlike many historic buildings, almshouses are not museums; they are places of safety, warmth, and belonging for people in housing need. The cost of sustaining Grade I listed buildings is immense, but the cost of losing their purpose after centuries is far greater. Without this sale, these historic almshouses could cease to operate as homes, becoming a museum piece or private dwelling. The funds raised will enable the charity to build six new almshouses for local people facing housing hardship, ensuring that the spirit and purpose of this remarkable site endures.”


Charitable Housing Leaders and Parliamentarians unite to tackle the UK housing crisis

November 2025: Charity leaders and parliamentarians convened in Westminster to explore how a more coordinated and collaborative approach can help address the UK’s escalating housing challenges. Bringing together representatives from across the charitable housing sector, the discussion centred on strengthening collaboration, enhancing recognition, and securing the support needed for charities to continue their vital work.

Key themes included the importance of ensuring that smaller housing charities operate within a fair and proportionate regulatory framework, as well as the need for a broader understanding of the sector’s unique contribution to community-led, affordable housing solutions.

Organised by The Almshouse Association and chaired by housing advocate Lord Best, the roundtable signals the start of a new chapter of partnership between charitable housing providers, policymakers, and regulators – strengthening the sector’s role in delivering homes where they are needed most.

“It is vital that we collectively maximise the opportunities in the charity sector to build more quality affordable homes. The winners, when we get this right, will be residents, communities and the state. Bringing together leaders from across the charity housing sector was a vital first step as we enter a new chapter of collaboration. Together, we will raise the profile of the sector and ensure its contributions are recognised, valued, and supported.” Nick Phillips