Strong foundation, strong future

We were delighted to welcome some familiar faces to The Almshouse Association this month. General Anthony Leask – respected author and former Director of The Almshouse Association – along with Heather Greaves, former Deputy Director.

The were both impressed with the new office and commented on The Association’s momentum in addressing today’s challenges for almshouse charities. CEO Nick Phillips emphasised that our progress is built on the strong foundation created by former leadership and hard work.

A wonderful visit and a valuable reminder of the legacy that shapes our future.

From left: Heather Greaves and General Anthony Leask with Nick Phillips, CEO, Mike Drake, Head of Finance, and Julian Marczack, Head of Member Services


Policy and Governance update: March 2026

MARCH 2026: A summary of the latest UK Government policy changes and news.

The Government has recently published its new Homelessness Strategy, accompanied by a £50 million investment package to support councils and organisations working to tackle homelessness and rough sleeping. The funding is intended to target those people and places facing the greatest pressures.

The investment will be delivered through two principal programmes. Of the total, £37 million has been allocated to the Ending Homelessness in Communities Fund. This fund will support projects, staffing and capital improvements aimed at expanding sector capacity, strengthening community networks, and developing long-term, trauma-informed approaches to ending rough sleeping.

Two of the three programme objectives may be of particular relevance to members:

Objective 1: Community-Based Support

This objective focuses on prevention and early intervention. The Government is particularly interested in initiatives that:

  • Strengthen community-led networks and referral pathways to prevent people from entering or returning to rough sleeping
  • Facilitate and enhance volunteer-led support offers
  • Provide early support to prevent individuals reaching crisis point
  • Deliver single-unit accommodation that meets a clearly defined local need

Objective 3: Recovery

This objective seeks to improve support for individuals once they have moved into settled accommodation, with an emphasis on embedding support within the local community. The Government is looking for proposals that:

  • Provide long-term support to help sustain tenancies, develop skills, and secure and maintain employment
  • Deliver mentoring or befriending-style relational support that builds resilience, social networks and a sense of belonging
  • Establish peer support programmes and activities for individuals transitioning from rough sleeping into accommodation

Eligibility

To apply, organisations must be part of the voluntary, community or faith sector (VCFS), operate in England, and be established for charitable, benevolent or philanthropic purposes.

Eligible organisations include:

  • Charitable companies limited by guarantee registered with Companies House and the Charity Commission (or exempt charities)
  • Charitable Incorporated Organisations (CIOs) registered with the Charity Commission

Members who provide small-scale accommodation, volunteer-led support, or community-based tenancy sustainment work may wish to consider whether this fund aligns with their charitable activities and local partnerships.

If helpful, we can provide further information or discuss potential opportunities.

The Ministry of Housing, Communities and Local Government has published statutory guidance for English councils on preparing and delivering local supported housing strategies under the Supported Housing (Regulatory Oversight) Act 2023 which may be of interest to members. The strategy sets out the overarching vision and direction for the Local Supported Housing Strategy undertaken by the various local authorities across the country.

Recently, the Charity Commission published a significantly revised version of its guidance on charity fundraising – ‘Charity fundraising: a guide to trustee duties (CC20)’. The Commission has also amended guidance on ‘Charity fundraising appeals for specific purposes’ and ‘Get funding to start a charity’.  Members can also refer to the Code of Fundraising Practice for more practical guidance on what is expected of your charity when fundraising.

Charities should:

  1. Bring the new guidance to the attention of the trustees and schedule some time to discuss it at a trustee meeting;
  2. Review their fundraising policies and procedures to consider whether any changes should be made;
  3. Consider whether this might be a good time to do some training for trustees and fundraising staff, in light of this new guidance from the Charity Commission and the new Code of Fundraising Practice published last year.

Our work to secure recognition of almshouses as affordable housing therefore continues. Please see our short video and our campaign hereThe Association is asking Members to respond to the NPPF consultation and/or write to their MPs to support our campaign to have almshouses recognised as affordable in the National Planning Policy Framework. Thank you to everyone who has already contacted their MP – please do get in touch if you would like support or require follow up material to give to your MP.


Updated FAQ: Heat Networks

The Heat Networks (Market Framework) Regulations 2025

We would like to draw members’ attention to a new guidance page on The Almshouse Association website regarding the Heat Networks (Market Framework) Regulations 2025.


These regulations introduce a new regulatory framework for heat networks, with implications for organisations that own or operate communal or district heating systems. The page outlines the key points of the legislation, what it may mean for almshouse charities, and links to further resources.

We encourage members to review the information and consider how the changes may affect their schemes.

You can read the full update that is listed in our FAQs page by clicking in the link below:


If you have any questions or would like to share feedback, please do get in touch.

See also: Heat Networks – Are you prepared? – Free webinar – 26 Feb 2026|


Housing Ombudsman update 12 Feb 2026

FAO: Registered Providers and those that have registered with the Housing Ombudsman voluntarily to assist with the completion of annual submissions.

Please see below update from the Housing Ombudsman

View as a webpage
Housing Ombudsman Service
Welcome to your monthly update from the Housing Ombudsman, featuring the latest news and insights on complaint handling. You can now book your place at the March 2026 landlord forums!
New streamlined investigation process for low-risk cases

From March 2026, we are trialling a new approach for simple, lower-risk complaint cases. We will review cases in advance to check if we have enough evidence to investigate, or if we need a small amount of additional information from you.

Benefits of this approach:

– faster resolution for residents and landlords clearer
– more targeted evidence requests
– full decision reports continue as normal
– less paperwork for you

If we need specific evidence, we will make this clear in our request. You will have the opportunity to submit any additional critical evidence relevant to your complaint.

We will review the trial in May or June 2025. If you have questions about this change, please raise them at our March landlord forums.

Read more about our investigation process   a graphic of a row of houses
Updated information
How we assess and prioritise complaints

We have updated this webpage to explain what happens when we receive a complaint. We assess each case to understand the risk to a resident and others in the home, and decide what action to take.

Read how we assess cases

New guidance
Compensation
We have released new compensation guidance alongside our severe maladministration report. Created with input from landlords and residents, it sets out clear, fair principles to encourage greater consistency across the sector. This guidance takes effect from 1 April 2026.

Read the compensation guidance
Housing 21Learning from complaints webinar
In this webinar, Housing 21 share how they learn from residents’ complaints, took steps to reduce their maladministration rate, and improved their approach to complaint handling.

Book your place on the webinar

Magenta LivingLearning from complaints webinar
In our Annual Complaints Review 2024-25, Magenta Living achieved a 44% reduction in maladministration findings. Magenta Living will share how they used learning from complaints to drive this improvement. There will be time for questions at the end.

Book your place on the webinar
Landlord forums are back in March 2026
Register now for the opportunity to hear the latest updates from the Housing Ombudsman, ask any pressing questions, and interact directly with us to shape our service. You will also be invited to join Landlord Connect, a new digital community for landlord forum delegates. 

Landlords with over 1,000 homes, Wednesday 4 March 2026, 11am to 12.30pm
Local authority landlords, Wednesday 18 March 2026, 11am to 2.30pm
Landlords with under 1,000 homes, Wednesday 25 March 2026, 2pm to 3.30pm  

Suggest a topic for the landlord forums
Awaab’s Law – New podcast
In this episode, we cover what triggers the law, the role of the Housing Ombudsman Service, how we decide if a complaint falls under us, and what orders and recommendations we may make. We also explain how the law links to wider repairs and maintenance.

Listen to the podcast

STAIRS consultationHave your say
We have opened a consultation on how we will handle complaints under the Social Tenant Access to Information Requirements (STAIRS). This will shape how we work with Private Registered Providers on these complaints. We want to hear from landlords, tenants, and anyone interested in social housing in England. 

Take part in the consultation
Let residents know about our online webform To make things quicker, we are asking residents to use our online complaint form to bring a complaint to us. We will no longer accept new cases by email.

If residents cannot use the form, they can call us on 0300 111 3000 and our team will support them. Please signpost residents to the online form first, as this helps us capture all the information we need.

Contact us
Centre for Learning
New microlearning: Safeguarding
Discover the key components of safeguarding in social housing. This short course takes around 10 minutes to complete. It is part of the additional resources under our Attitudes, Respect and Rights programme.

Login to access – Safeguarding micolearning

Virtual workshops: repairs and maintenance
Join our CPD certified virtual workshop on the Spotlight report on repairs and maintenance. We’ll discuss the implementations of the recommendations from the report and explore case studies.
Spotlight on repairs and maintenance  
About the Housing Ombudsman Service
We are a free and impartial dispute resolution service. We investigate complaints from residents and leaseholders of member landlords (housing associations and local authorities) and voluntary members (private landlords and letting agents). Our vision is to improve residents’ lives and landlords’ services through housing complaints.

Residents | Landlords | Contact us
Connect with us on LinkedIn

New guidance: Qualifications for Registered Providers

Registered providers of social housing should be aware of new qualification requirements introduced under the Government’s Competence and Conduct Standard.

Almshouse charities that are Registered Providers must now be able to demonstrate that relevant employees are suitably qualified, with evidence provided to the Housing Ombudsman on request.

To support member in understanding who needs the qualification, we have launched a new bespoke guidance page with a practical toolkit of downloadable resources. The toolkit includes:

  • A qualification assessment flowchart
  • Assessment criteria based on the Qualifications Policy Document
  • Example job descriptions for clerks and wardens
  • Staff code of conduct and contractor assessment templates
  • A development and training impact assessment template

👉 Read the guidance and access the toolkit here: Qualifications for Registered Providers of Social Housing – Guidance
or via our bespoke Registered Providers page here: Registered Providers only



Advancing almshouse and charity housing research

Reflections from The Almshouse Association Annual Research Symposium

The Almshouse Association Annual Research Symposium took place at the Ironmongers’ Hall in London on Tuesday 3 February 202. Attendees came from universities in England, Wales and Holland and it was a pleasure to see such a full room of inspiring and highly commended leading experts, funders and researchers, almshouse charities, and advocates of the almshouse movement from both the UK and abroad.

There is a growing awareness of the value of research informing best practice in management and architecture of almshouses and it is always inspiring to hear academics and leaders in the charity housing sector share their research and discuss areas for future investigation.

This year, we explored how complex “loneliness” is, how many place-based factors influence the feelings of loneliness, and how architecture, planning and community relations can influence loneliness and social isolation. This gathering provided a vital platform to share the latest findings, exchange knowledge, and foster collaboration across the sector.

Different perspectives

The programme highlighted both historical and contemporary perspectives. International speakers showcased approaches from the Netherlands and Liechtenstein, demonstrating how design and community structures have both impacted and long been used to address loneliness. UK-based research presentations explored people-centred design, health and wellbeing, and insights from recent studies in Suffolk and the private rented sector, underlining how evidence can inform better housing solutions.

The event also shone a light on the practical impact of design in the built environment. Presentations included lessons from Morden College’s comprehensive resident engagement strategy; initiatives to create age-friendly communities in Bath, and examples of innovative award-winning architectural practice emphasising relationships, community, and collaborative design in Bermondsey.

A strong emphasis was placed on translating complex research into actionable strategies. Expert speakers discussed how findings can inform public policy, improve housing provision, and foster healthier, more connected communities.

The event featured multiple panel discussions, facilitating dialogue between guests to identify future priorities and opportunities for collaboration, as well as building on Housing LIN’s HAPPI principles – generous space standards, abundant natural light, balconies/outdoor spaces, adaptable “care-ready” design, and communal, socially-active environments, aiming to promote independence, health, and community integration – and TAPPI principles – a £3m (revenue) programme to promote age-inclusive homes and communities. Representatives from Dutch almshouses brought historic reports of loneliness to the group and led to great debate.

Collaboration

Overall, the event underlined the critical role of convening the sector, enabling stakeholders to stay informed of emerging research, share best practice, and collectively explore innovative ways to tackle loneliness and social isolation through thoughtful architectural design. It reinforced the value of cross-disciplinary collaboration in progressing housing and community solutions that genuinely enhance social connection and well-being.

“Thoroughly enjoyed yesterday and to see old friends, new friends and make new ones!”
Jeremy Porteus, CEO, Housing LIN

“I just wanted to congratulate you on providing us with such a wonderful day of talks and networking opportunities. In my 32 years of academia, it’s hard to think of a research day which I have found more interesting!”
Professor Ben Rickayzen PhD FIA  C.Act,  Faculty of Actuarial Science and Insurance, Bayes Business School (formerly Cass), City St George’s, University of London

“Thank you for inviting me to be part of the workshop today. A fantastic line up of speakers and research/projects!”
Alison Benzimra, Head of Research and Influence, United St Saviours Charity

“Thank you so much for inviting me. It was fantastic to hear about all of the different projects going on and the future of almshouses, I found it very inspirational.”
Faye Sanders, Doctoral Researcher in Housing and Health, Co-Chair of Healthy Homes Research Network, Housing Studies Association


A huge thank you to all who attended and contributed to making the day so inspiring, insightful, and full of meaningful discussion. Your engagement truly brought the event to life!


If you would like to attend future annual research events, please contact gerryharmon@almshouses.org

posted 10 February 2026


Policy and Governance update: February 2026

FEBRUARY 2026: A summary of the latest UK Government policy changes and news.

The Government has recently published their new Warm Homes Plan. It includes significant grants and support aimed at reducing fuel poverty and improving energy efficiency, which can be applied for by members.  

The Warm Homes: Social Housing Fund will provide over £1 billion in grants to help social housing landlords upgrade homes with insulation, heat pumps and other measures, lowering energy costs for residents.

In addition, the Government’s broader support includes the existing Warm Home Discount scheme – a bill rebate (around £150) for residents on low incomes or certain benefits each winter – as part of the package of measures to help vulnerable families with energy costs. The Warm Home Discount is automatically applied to a resident’s bill, so individuals are not required to apply for it.

As part of the new Warm Homes Plan, the Government has also published its response to a consultation into the ECO4 scheme. As a result:

  • ECO4 will be extended by nine months, ending on 31 December 2026, to allow suppliers additional time to meet existing targets and remediate non-compliant installations.
  • The Great British Insulation Scheme (GBIS) will end as planned on 31 March 2026.
  • No carry-over mechanism will be introduced because there will be no successor obligation after ECO4 to carry-over into. 
  • Solid wall and EFG minimum requirements will remain at current levels and must be achieved by the new ECO4 end date.

This means that the schemes will no longer be available to almshouse charities, however those that are currently engaged in the process of refurbishment using ECO4 funding will be able to complete their projects.

The Government has published a partial response to the consultation on reforms to the Energy Performance of Buildings (EPB) regime.

Whilst the consultation for EPCs in social rented homes has yet to be published, it is likely that almshouse charities will need to ensure their properties achieve an EPC rating of C or above.

For domestic EPCs, the Government will replace the existing single cost metric with four new headline metrics:

  •  energy cost
  • fabric performance
  • heating system
  • smart readiness

The response also suggests that there will be flexibility for heritage buildings. The Almshouse Association will continue to monitor the situation.

NOTE: There is a new, related consultation out now: Home Energy Model: Energy Performance Certificates, which closes on 18 March 2026.

The Government has confirmed the details of the new Decent homes Standard (DHS), which will come into force from 2035.

This will apply to all social and private landlords – including almshouse charities that are registered providers. The Almshouse Association recommends that all almshouse charities comply with the guidance.

As an overview, the new DHS will require:


  • Criterion A – A home must be free of the most dangerous hazards.

To meet this criterion, properties must be free of ‘category 1’ hazards, as assessed under the Housing Health and Safety Rating System (HHSRS).


  • Criterion B – A home must be in a reasonable state of repair.

Homes will fail against this criterion if:

  • one or more key building components is not in a reasonable state of repair, or
  • two or more other building components are not in a reasonable state of repair

  • Criterion C – A home must provide core facilities and services.

To meet this criterion, flats must provide at least 3 of the following facilities:

  • a kitchen with adequate space and layout
  • an appropriately located bathroom and WC
  • adequate external noise insulation
  • adequate size and layout of common entrance areas for blocks of flats

To meet this criterion, houses must provide at least 2 of the following facilities:

  • a kitchen with adequate space and layout
  • an appropriately located bathroom and WC
  • adequate external noise insulation

Homes must also be equipped with child-resistant window restrictors, which can be overridden by an adult, on all windows which present a fall risk for children.


  • Criterion D – A home must provide thermal comfort.

To meet this criterion, homes must provide a reasonable degree of thermal comfort. This includes ensuring homes meet Minimum Energy Efficiency Standards.


  • Criterion E – A home should be free of damp and mould.

Homes will be non-decent if a landlord has not remedied damp and mould.

More information will be published in ‘due course’ on the following areas:

  • detailed guidance on the new DHS (including MEES)
  • bring forward the legislation and regulation to bring the new DHS into force within the SRS and PRS by 2035
  • publish the SRS MEES government response and associated Impact Assessment shortly

At the end of January 2026, the Government published a progress update to its social housing policy.

The policy will have implications for both registered and non-registered social housing providers, such as almshouse charities. As part of this, the Government has also published a new Direction on the Rent Standard (2026) for registered providers. It permits annual rent increases of up to CPI+1% on social rent and affordable rent homes from 1 April 2026

It also reflects introduces a rent convergence mechanism from April 2027, where registered providers will be able to increase weekly rents for social rent homes that are below formula rent by up to an additional £1 on weekly rents each year over and above CPI+1% from 1 April 2027, and by up to an additional £2 on weekly rents each year over and above CPI+1% from 1 April 2028, until formula rent is reached.

Reminder: National Planning Policy Framework consultation deadline of 10 March 2026.

Our work to secure recognition of almshouses as affordable housing therefore continues. The Association is asking Members to respond to the NPPF consultation and/or write to their MPs to support our campaign to have almshouses recognised as affordable in the National Planning Policy Framework.

Please see

  • Nick Phillips talking about the NPPF in a short video
  • our NPPF campaign post which includes our consultation response and a template letter to MPs here.


Serving our members for 80 years

Celebrating 80 years of community, heritage and hope

The Almshouse Association was founded 80 years ago by you, our members. Born out of the austerity and uncertainty of wartime Britain, and at a moment when new legislation and emerging models of social housing were placing intense pressure on almshouse trustees, the early leaders of the almshouse movement recognised a vital truth: to survive and to flourish, almshouses needed a collective voice. They needed to come together as a network.

Our predecessors showed remarkable foresight

They understood that the almshouse model was not becoming obsolete; on the contrary, it was becoming more necessary than ever. They recognised that housing provision alone, as envisaged by the new Welfare State, was not enough. People in need required more than a roof over their heads –  they needed community. Almshouse trustees, too, needed a community beyond their individual charities, and Government needed to understand that this great national asset had enduring value for both today’s residents and future generations.

We will be using our 80th anniversary to highlight the unique value of almshouse charities, to raise funds to support existing charities, encourage the building of new almshouses, help new charities form, and uphold the founding principle that no resident should ever be lonely in an almshouse.

None of this would be possible without the outstanding leadership and commitment of trustees, clerks, wardens and volunteers across 1,600 almshouse charities throughout the UK.

We look forward to sharing our 80th anniversary with you.

The Almshouse Association team


Support our campaign

The Association is asking Members to respond to the NPPF consultation and/or write to their MPs to support our campaign to have almshouses recognised as affordable in the National Planning Policy Framework.

Dear Members,

We are pleased to share with you a copy of The Almshouse Association’s draft consultation response to the Government’s proposals for the National Planning Policy Framework (NPPF).

Our response aims to ensure that the unique role of almshouses and other charitable housing providers is recognised in national planning policy.

Charitable housing organisations provide essential, long-term, affordable homes to older people, vulnerable households and local communities, often in ways that differ from commercial or mainstream housing delivery.

We have chosen to focus on Chapter 6: Delivering a Sufficient Supply of Homes (of the consultation) only, as this section contains the policies with the most direct impact on almshouses, charitable housing providers and the delivery of specialist and affordable housing for older and vulnerable people.

In particular, the response highlights:

  • The need for planning definitions of affordable housing to explicitly include almshouses and charitable providers.
  • Concerns about delivery targets, housing land supply policies, and housing mix requirements, and how these affect small-scale, community-led, and charitable housing schemes.
  • Support for policies that enhance the provision of specialist housing for older people, adaptable homes, and social and affordable housing, with safeguards to ensure proportionate and sustainable delivery by charities.
  • Recommendations for ensuring that commuted sums, off-site delivery, and large-scale development frameworks do not disadvantage smaller charitable providers.

Our NPPF consultation response has been drafted to inform Government consultation and to advocate for policy changes that enable charitable housing providers to continue delivering high-quality, affordable homes. Members are encouraged to review the document to understand the Association’s position and the rationale behind our responses. We have also drafted a letter that you may wish to tailor and send to your local MP.

We hope these will also serve as a useful reference for members engaging in the consultation or discussing the impact of planning policy on charitable housing provision. The deadline for the consultation is the 10 March 2026.

Call to Action

  • Respond to Chapter 6 of the NPPF consultation, calling on the Government to properly acknowledge and support almshouses and other charitable housing providers by including them within the NPPF’s Affordable Housing definition.
  • Write to your MP urging the Government to make a fair and necessary change to the National Planning Policy Framework (NPPF), so that the vital role of charity-led housing, particularly almshouses, is fully recognised within the definition of Affordable Housing.

Thank you for your continued support in championing the role of almshouses and charitable housing in the wider housing sector.


Small Charity Week: Big Impact

NCVO has announced that they have once again partnered with Big Give and Global’s Make Some Noise to deliver the Small Charity Week 2026 match funding campaign – with applications now open and closing at 17.00 on 11 February 2026.


What’s the campaign about?
The campaign helps small charities maximise donations through match funding, providing vital unrestricted income. Thanks to match funding from Champion funders, including players of People’s Postcode Lottery, public donations made during the campaign will once again be doubled.

Plus, this year, it will expand to support more charities than ever before, including – for the first time – UK-based organisations working internationally, with increased funding also available for eligible charities in Scotland and Wales.


When does the campaign run?
The Small Charity Week 2026 match funding campaign will run from 22–29 June 2026, aligning with Small Charity Week – our national awareness week celebrating the essential role of small charities across the UK.


Who can apply?
Small charities with an annual income between £5,000 and £1 million across the UK, including those working internationally, are encouraged to apply.


How did the campaign perform last year?
In just seven days, the 2025 campaign raised £1.84 million, supporting 189 small charities through 9,208 donations. Through match funding, most charities received higher-value donations and connected with new supporters.


NCVO encourages small charities to take advantage of this opportunity and apply today. Please share with others in your network who may benefit

Leigh Brimicombe, Chief Influencing Officer, NCVO
Registered Charity No. 225922