Policy & Governance update: August 25

AUGUST 2025: A summary of the latest UK Government policy changes and news.

There are several consultations now open that may be of interest to members. The Almshouse Association will be writing responses, so do please get in touch with anything you would like us to consider in our submissions. Members are, of course, welcome to submit individual responses as well.

  • How to implement Social Rent convergence – 27 August 2025

    This consultation seeks views on how to implement Social Rent convergence, as part of the government’s 10-year rent settlement for social housing. This would be permitted at either £1 or £2 per week.
  • Proposed reforms to the WaterSure support scheme – 1 September 2025

    The Department for Environment, Food and Rural Affairs (Defra) is proposing reforms to the ‘WaterSure’ scheme. These proposals will offer stronger protection to low-income households with high essential water use.

    WaterSure caps bills for low-income households on means-tested benefits who need to use high levels of water because they have either: a qualifying medical condition or, three or more children in the household. WaterSure caps the household’s water and sewerage bill at the amount of the average household water and sewerage bill in the water company’s area.

    The scheme is administered through the individual water companies. For more information on the scheme click here.

The Government have recently announced that water companies will increase compensation payments to customers up to tenfold from 2 July, ensuring that the public are more fairly reimbursed for supply issues and low standards of service.  

  • Triggers for compensation to be expanded to include company failure to conduct meter readings and installations.
  • Customers will automatically receive more money for issues such as continued low water pressure and cancelled appointments. 
  • No action will be needed from eligible customers as payments will automatically be credited back to their accounts. 

Fundraising regulation in the UK is evolving to reflect modern fundraising practices. A new Code of Fundraising Practice has been published by the Fundraising Regulator offering a clearer, more adaptable approach to fundraising regulation.

The Civil Society Covenant was announced on 17 July 2025. It is a set of principles designed to help build effective partnerships across civil society and government.

Charities might find this page useful – it offers guidance and further resources on putting the Covenant into practice.

NatWest has launched new lending of up to £500 million, entirely ringfenced for the building of social rent housing across the UK. The social loan will be available to housing associations which are existing customers of NatWest Group and meet the applicable eligibility criteria.

For more information see the press release here.

On 2 July 2025 Matthew Pennycook announced that there will be a new Competence and Conduct Standard, which will come into force in October 2026.

There will be a three-year transition period for large providers, and a four-year transition for small providers. No more details have been published.

The Almshouse Association will continue to monitor the situation and encourage Government to consider exemptions for trustees and micro charities.


How to better communicate with banks

The Charity Finance Group (CFG), a leading membership organisation for charity finance professionals, has published a helpful new guide aimed at supporting small to medium-sized charities in communicating more effectively with banks.

Shared by The Almshouse Association, this practical resource is designed for charities that may need help raising issues or concerns with their banking provider.

What the guide includes:

  • A step-by-step approach to raising concerns with your bank
  • Explanations of key processes such as ‘Know Your Client’ (KYC) and anti-money laundering requirements
  • Email templates to support clear and constructive communication

📘 Download the guide here: Helping Charities Communicate Better with Banks – CFG


81-year-old St John’s resident takes on Bath Abbey abseil for charity

On Saturday 14th June, 81-year-old Carolyn Stevens, a resident at St John’s Foundation in Bath, took on the thrilling ‘Leap of Faith’ charity abseil, descending the iconic 160-foot Bath Abbey tower to raise vital funds for Genesis Trust, a local charity supporting homeless and vulnerable people in the city.

Carolyn has lived at St John’s Foundation for 12 years and is no stranger to adventure.

“Two years ago, I planned to do a zip wire for my birthday with U3A, but had to cancel due to illness,” she said. “When I saw the charity abseil advertised, I jumped at the chance!”

For Carolyn, the challenge was about more than ticking off a bucket-list item, it was a chance to give back.

We’re doing this for a brilliant local charity. It gives me the opportunity to support the community that’s supported me.”

Having climbed the 212 steps to the top of Bath Abbey before, she knew what awaited her.

“For me, it wasn’t the descent I was worried about, it was the climb up!” she joked.

After completing the abseil, despite a torrential downpour, Carolyn summed up the experience:

“Exciting, terrifying and very, very wet!”

Despite a torrential downpour, Carolyn successfully completed the abseil, and her enthusiasm proved infectious. Her initial idea inspired two St John’s colleagues, both over 50, to join the challenge. Together, the trio raised over £2,000 for Genesis Trust.

The event reflected the spirit of courage, community and generosity that St John’s Foundation encourages in all its residents and staff.

Funds raised will support Genesis Trust’s work helping people in crisis build brighter futures, while also contributing to the care and preservation of Bath Abbey, a treasured Christian landmark in the city.

St John’s Foundation works to support older adults across the BaNES area in leading happy, healthy, and independent lives without limitations. To learn more, visit: www.stjohnsbath.org.uk


One becomes two! A fresh start at College Walk

July 2025 Cutbush and Corrall Charity, Maidstone, Kent

There was a sense of excitement and community spirit in the air as residents of College Walk, Maidstone, came together to celebrate the unveiling of two newly refurbished one-bedroom bungalows. Once a single two-bedroom property that proved too large and hard to heat for its mostly single occupants, the home has now been thoughtfully transformed to better serve the needs of future residents.

Thanks to the efforts of the Cutbush and Corrall Charity and close collaboration with architects and planners, the redesigned bungalows now feature modern comforts such as energy-efficient underfloor heating, solar panels, and spacious open-plan kitchen/diner/living areas. A large, accessible bathroom in each unit ensures ease of use for those with mobility needs.

The stylish, updated design was warmly welcomed by residents, staff and trustees alike.

Operations Manager David Jonker and Clerk and Chief Officer Liz Abi-Aad have spent the past year overseeing the project, working tirelessly to create warm, light-filled, and welcoming new homes.

This month, both bungalows will become homes to new residents, marking a fresh chapter in a space designed with care and community at its core.


Real stories, real impact: will you introduce us?

Help us share the magic of almshouses

We’d love your help in highlighting the incredible difference almshouse living can make to people’s lives.

As part of our efforts to raise awareness about this unique, but often overlooked form of charitable housing, we’re hoping to meet residents who might be happy to share their personal experiences.

We’re especially keen to hear how being part of a supportive, welcoming community has made an impact, particularly for those who may have felt lonely or isolated before moving in.

These stories can inspire others, shift perceptions and shine a light on the vital role almshouses continue to play today.

If you know of any residents who might feel comfortable having a relaxed, informal chat with us – perhaps over a cup of tea – we’d be truly grateful for an introduction.

Please drop a line to gerryharmon@almshouses.org and we’ll be in touch to arrange a time that suits.

Thank you so much for helping us share these vital stories and champion the enduring value of almshouses.


Fun in the Sun at the Chubbs Almshouses

July 2025 Garden Party brings joy to all

The tranquil gardens of the Chubbs Almshouses in Crewkerne were filled with laughter, music and sunshine this July as residents and trustees came together for a joyful summer celebration.

Organised by the trustees of the Chubbs Almshouse Charity, the garden party was a heartwarming display of community spirit and togetherness. Attendees enjoyed classic fish and chips accompanied by a glass (or two) of wine, creating a relaxed and happy atmosphere.

Adding to the charm of the day was live guitar music, which provided the perfect soundtrack to the gathering. The sound of strumming strings mingled with happy chatter as everyone relaxed in the sunshine.

Pip the dog was also in attendance, eagerly making rounds to greet everyone and adding a touch of furry fun to the afternoon.

The event was more than just a party – it was a celebration of community, friendship and the joy of summer. The trustees shared a collection of wonderful photos capturing the smiles, shared stories, and special moments of the day.

It’s clear that the Chubbs Almshouse garden party was a great success, leaving everyone with warm memories and a strong sense of connection.


Planting memories: His Royal Highness visits More’s Meadow

Sunshine and celebration filled the air last week as His Royal Highness The Duke of Gloucester visited Great Shelford Village Charity’s new almshouse development at More’s Meadow. It was a day of warmth, community spirit and wonderful memories for all.

His Royal Highness, The Duke of Gloucester, was warmly welcomed by residents and trustees before embarking on a tour of the beautiful new almshouses, taking time to meet those who now call More’s Meadow home.

A particularly joyful moment came as the children of Great Shelford and More’s Meadow gathered to help His Royal Highness plant a young apple tree, a lasting symbol of a fruitful community and hope. The children were delighted and very well aware of the honour and privilege it was to share the experience with a senior member of The Royal Family.

The day concluded in perfect English tradition, with tea, homemade cake and the unveiling of a commemorative plaque by His Royal Highness, ensuring the memory of this special visit will be preserved for generations to come.

It was, without doubt, a day of shared celebration – one shared by the entire almshouse community and all in the village of Great Shelford.

CEO of The Almshouse Association, Nick Phillips, commented, “It was a distinct honour to welcome His Royal Highness, The Duke of Gloucester, Royal Vice Patron of The Almshouse Association, to one of the UK’s leading almshouse charities. The visit highlighted the trustees’ bold and imaginative intergenerational community project that provides warm, supportive housing for residents ranging in age from six months to over seventy years.”


Jesus Hospital Almshouses – fire safety and compliance upgrades

CASE STUDY: Jesus Hospital, Canterbury, Kent installs fire prevention and control measures

Following a fire inspection carried out in November 2024, Jesus Hospital Charity sought a loan from The Almshouse Association to support the remedial actions required. The Charity received a £35,000 loan to support the installation of 14 fire doors, under stair fireproofing and the replacement of plastic electrical trip switch boxes with metal boxes and RCD protectors where these were placed on communal landings.


How our fundraising helps almshouse charities
If a charity does not have sufficient funds to carry out necessary works to their almshouses, part of the service The Almshouse Association offers its member charities is financial help in the form of grants and loans.


The warden of the Charity, David Roper, has kindly documented their project to support others undertaking similar work and to demonstrate how funds raised by The Almshouse Association are helping almshouse charities update their properties, ensuring both their longevity and the comfort and safety of their residents.

Sir John Boys

Jesus Hospital Almshouse in Canterbury was founded in 1595 by Sir John Boyes to provide housing for ‘eight poor men and four poor women’. It was initially intended as a place for those referred to as “brothers” and “sisters”. The foundation also included a school for boys. 

Today, Jesus Hospital continues to offer accommodation to people in housing need and consists of two residential buildings (one of which is Grade II listed) and the Warden’s Lodge. The site includes 13 flats, some of which were formed by combining two smaller units to accommodate couples.

In the latter half of 2024, Jesus Hospital faced a challenging period when it was subjected to two significant inspections in quick succession: an insurance review and a fire safety inspection.

  • Insurance Review

    The insurance company required minor adjustments on-site but focused primarily on ensuring that an asbestos survey and an electrical inspection were completed.

    Initial contact with a preferred contractor listed on the insurer’s website produced a quote exceeding £4,000 for the asbestos survey, without even visiting the site. A local firm was eventually appointed, carrying out the survey and testing various samples for just over a tenth of the original cost. The insurer accepted this result without issue.

    The electrical inspection identified several areas requiring attention. However, before this work could be fully addressed, a fire safety inspection conducted in November 2024 expanded the scope considerably.
  • Fire Safety Inspection

    The Fire Officer highlighted two compliance issues:

    1. The need to install FD30-rated fire doors on all internal flat exits.
    2. Fireproof lining required for two wooden under-stairs cupboards in the listed building.

    In addition, existing plastic electrical consumer units located on communal landings had to be replaced with metal enclosures with RCD protection. This additional electrical work was a manageable extension of the prior recommendations.

Sourcing fire doors proved more difficult. Of the three companies approached:

  • One submitted a limited quote covering only door supply.
  • Another specialised solely in external doors.
  • TEK Interiors Ltd was ultimately selected. Their team provided two site visits—first for quotation, then detailed measurements—and remained responsive and professional throughout.

An additional complication arose with double flats that still had two front doors. In one case, the second door was replaced with fire-rated plasterboard to reduce cost. Ultimately, 14 doors required replacement.

Each door took roughly 7 hours to fit due to the need for resizing, as no frames were uniform and all had to accommodate the thicker doors. Some door frames also required fanlight replacements. Residents opted for solid panels rather than fire-resistant glass. Each door was fitted with two locks: a latch and a thumb-turn mechanism, enabling emergency exit without a key. However, this led to at least one resident being locked out after stepping out without her key.

The new doors provide enhanced draught-proofing and have allowed the Warden access to all units—an improvement over the previous situation, where they did not hold keys to residents’ doors.

After installation began, residents found it difficult to open the doors due to the strength of the automatic closers. As a result, door handles were retrofitted to improve usability, particularly for elderly occupants.

Delays occurred due to the historic planning department’s strict requirements for maintaining the building’s appearance. While they approved the addition of decorative beading on the new flat doors, the under-stairs cupboards required MDF panels routed to mimic original woodwork. These heritage-specific modifications added nearly £2,000 to the total cost.

Recognising the financial strain on the charity, the Fire Officer was flexible, offering a phased approach. However, it was clear that:

  • Spreading the work over time would ultimately increase overall costs, and
  • Prioritising certain flats over others would raise ethical and safety concerns.

Trustees agreed and applied for a loan through The Almshouse Association, without which the project would not have been feasible.

The total cost of the project came to £39,700, the majority of which was funded by the loan. The trustees and management are grateful for this support, which enabled essential improvements to the safety and liveability of Jesus Hospital Almshouse.


See also: New home for new resident at Jesus Hospital almshouses, Canterbury | The Almshouse Association


The Almshouse Association would also like to thank all the people and organisations who so kindly donate to The Almshouse Association and leave gifts in their Wills. Without their generosity, we would not be in a position to help support almshouse charities with their renovations and new builds.

The Almshouse Association awards loans and grants to our member charities every year. In 2024, £813,667 was approved in new loans and grants totalled £60,000. Charities pay no interest on the loans, just a small administration fee. As they make repayments on the loans over a ten-year period, the Association can continue to offer loans to charities year after year, meaning that your donations continue to support almshouses and their residents in perpetuity.

If you are interested in making a donation to The Almshouse Association or leaving a gift in your Will, please do visit our Support Us pages here.



The renovation of Appleby Almshouses 2023-2026

CASE STUDY: Hospital of St Anne almshouses, Appleby-in-Westmorland, Cumbria

The Almshouse Association agreed a loan of £100,000 towards the refurbishment of all thirteen almshouses.


How our fundraising helps almshouse charities
If a charity does not have sufficient funds to carry out necessary works to their almshouses, part of the service The Almshouse Association offers its member charities is financial help in the forms of grants and loans.


The Charity has generously documented their project to support others undertaking similar work and to demonstrate how funds raised by The Almshouse Association are helping almshouse charities update their properties, ensuring both their longevity and the comfort of their residents.

Lady Anne Clifford (1590– 1676) was the last member of one of England’s great medieval dynasties. Lady Anne became something of a legend in her own lifetime and has remained a celebrated figure in the history of northern England ever since. After successfully fighting a 40-year battle for her right to inherit her father’s estates, she devoted herself to restoring and enhancing the castles and churches on her lands.

Lady Anne completed the almshouses in 1653 soon after her return to Cumbria. A group of voluntary trustees are now responsible for the care and maintenance of the properties, which have been modernised many times over the years.   

13 houses make up the group, each house lived in by a single lady as set out in the original Trust Deeds.

Over the years, the maintenance has been funded by the income from a local farm, left in Trust by Lady Anne Clifford for that purpose.

As the buildings aged, and as a result of inappropriate finishes such as cement plaster and poor ventilation, damp was becoming  an increasing problem. The residents were troubled by this and the trustees recognised that they needed to act. If the almshouses were going to be a desirable place to live for the next 40 years, then the trustees had  to improve the fabric of the building and the infrastructure.

With a few vacant properties, the trustees are able to refurbish the houses in phases, as the ladies are prepared to move temporarily to completed houses, before returning to their original houses in due course.

2023 saw an ambitious programme of redevelopment move to the drawing board and the plan is now well underway. 

Execution of the plan will:

  • improve insulation in the roof and on the walls
  • install modern and efficient heating and hot water systems with a single air source heat pump distributing heat around all 13 houses
  • upgrade the ventilation systems
  • improve bath and shower facilities
  • rewire and replumb all the houses
  • install new kitchen facilities
  • improve storage for rubbish and recycling.

These changes are designed to make the properties appropriate for the next 30-40 years, and ensure that the almshouses remain a safe, comfortable and enjoyable place to live.

Damp walls before work started
Insulated lime plaster
New heating plant room under construction

The work is likely to cost around £1.3m plus fees.

The Almshouse Association has generously supported the project with a £100,000 loan which is repayable over 10 years.

Additional work has been funded by capital held in reserve, Government Grants from Homes England (payable retrospectively), bank loans and other grants. We did not receive the full funding we might have liked, but had clear phases in the redevelopment that we could defer, so that we could do the most necessary work with the funds secured.

There have been a number of challenges along the way which are related to the structure of the Charity, issues of trustee liability, registration of land and buildings held since 1651 and securing finance, all in addition to complex but manageable design decisions, the planning process, builders’ tenders, archaeology, bats surveys and more.

  • A project manager was appointed early on in the process. They have worked with the residents, trustees, architects and other consultants to get the project financed and underway.
  • With the almshouses being a listed building, a significant amount of work was carried out in advance of starting the works. The costs associated with this initial work should not be underestimated. 
The front door (and only access to the site)
  • An ambitious air source heating system is being installed in a newly built annex, with a distribution system around all 13 houses. Residents will be able to draw heat though their own metered supply.  However, it is planned to maintain a core base temperature to ensure that the fabric of this old building remains warm and dry. 
  • The latest insulated lime plaster finishes are being applied which will provide warm breathable walls.  Insulated limecrete floors are being laid to replace simple cement screeds, or thin sandstone flags.  New roof insulation will be laid on thickly.
  • Improved ventilation for the kitchen and combined living area, along with the bathrooms will further reduce the potential for damp.
  • We started with a number of vacant houses and these are being upgraded first. Current residents will then move into the completed houses, and we will then embark on second and then third phases to complete all 13 houses by 31 January 2026.
  • Advertising for new residents wishing to take up residence in the vacant units after completion will start shortly.
  • The first houses should be complete by the end of June, along with the commissioned heating system.

The trustees have been well supported by conservation architects, M and E consultants, engineers, quantity surveyors, and especially by sympathetic builders who are working on a site with residents to accommodate, very limited access and a constricted site.

A book could be written about all the lessons learned. 

The standout lessons are that such projects take time to brew, and that there are many hurdles to gently leap over along the way. Renovations are not cheap and a significant fighting fund is needed to achieve all the benchmarks needed before major funding becomes available, in our case from Homes England.

The project timing is now being driven by the need to complete within the timescales for funding by Homes England. Ideally we would have fully achieved land registration, corporate structure changes and bank security in advance of starting building. 

This is not a project to undertake on a shoestring budget. Fortunately, the trustees had significant reserves, but these have been well used in advance of receiving outside funding. The Almshouse Association loan has been invaluable in the early stages of building work, as we do not receive Homes England funding until the work is complete. 

We have been well served by our advisors and professionals. They have advised the trustees in a timely way, and by not cutting corners, have made sure that most problems have been foreseen and dealt with in advance of going on site. 


The Almshouse Association would also like to thank all the people and organisations who so kindly donate to The Almshouse Association and leave gifts in their Wills. Without their generosity, we would not be in a position to help support almshouse charities with their renovations and new builds.

The Almshouse Association awards loans and grants to our member charities every year. In 2024, £813,667 was approved in new loans and grants totalled £60,000. Charities pay no interest on the loans, just a small administration fee. As they make repayments on the loans over a ten-year period, the Association can continue to offer loans to charities year after year, meaning that your donations continue to support almshouses and their residents in perpetuity.

If you are interested in making a donation to The Almshouse Association or leaving a gift in your Will, please do visit our Support Us pages here.



Policy and Governance update: 2 July 2025

JULY 2025: A summary of the latest UK Government policy news.

At last month’s spending review, social housing was firmly on the agenda. Whilst many details are still yet to be published, there have been some announcements:

  • Matthew Pennycook (Minister of State for Housing and Planning) published a letter to all social housing providers after the review, which detailed the main elements of the investment strategy for social and affordable housing. This included grant funding, rent settlements, building safety, the warm homes standard, homelessness and housing quality.
  • Over 500,000 homes to be built through new National Housing Bank which will reportedly unlock £53 billion of additional private funding to help unlock a range of housing development sites.

A consultation is now available on Modernising and improving the administration of council tax.

  • It which seeks views on the administration of council tax, including how council tax is billed and how payments are collected and enforced.
  • It is focused on the administration of council tax and sets out the government’s proposals to make changes to council tax billing, modernising council tax disregards, reviewing the process for collecting council tax and the fees involved.
  • Deadline 12 September 2025.

The Government was seeking views on extending the Warm Home Discount scheme 2025 to 2026 to all recipients of means-tested benefits.

New draft guidance for social landlords has now been published.

  • This has been produced to help social landlords understand and navigate their responsibilities in relation to Awaab’s Law.
  • The guidance also provides examples of how Awaab’s law may apply in particular cases.
  • NOTE: This guidance is still in the draft stages, and MHCLG intend to continue to consult on Awaab’s Law ahead of its implementation in October 2025.

NOTE: The above items are currently in the planning/review stages and are detailed for your information. As and when they come into force, The Almshouse Association will advise members and confirm what applies by law to all almshouse charities and what applies to registered providers.

The HACT Fuel Fund distributes pre-payment meter fuel vouchers to social housing tenants via social housing organisations and charities.

  • Households will be eligible for up to six vouchers, each to the value of £49.  
  • The support will be available until the end of December 2025.
  • This fund is open to housing associations, local authorities and charitable organisations who wish to register as referral partners and refer their residents for fuel vouchers.

Please note, the fund is strictly available to housing tenants, and supporting evidence must be provided with each application to verify eligibility.

To participate as a referral partner for this funding, you need to: