Annual Research Symposium

February 2026: Hosted at the Ironmongers’ Hall, this year’s Almshouse Association Research Symposium was more than a gathering; it was a powerful coming together of minds, ideas and shared purpose to advance almshouse and charity housing research.

Experts, academics, funders and almshouse charities travelled from across the UK and Europe, for a day defined by curiosity, collaboration and a shared commitment to improving lives. The room was full, the energy unmistakable, and conversations, on and off stage were rich with possibility.

At its heart was a growing recognition: research matters. It shapes how we design, manage and evolve almshouses for the future. Hearing leading voices in housing, architecture and academia was not only insightful but genuinely inspiring, opening new ways of thinking and fresh opportunities for impact.

Understanding loneliness and designing against it

This year’s theme tackled one of society’s most pressing challenges: loneliness. Discussions revealed how deeply place, design and community influence our sense of connection. From building layouts to shared spaces, from neighbourhood planning to everyday interactions, every detail shapes whether people feel isolated or included.

The message was clear: thoughtful design can transform lives.

The symposium became a vital platform for sharing research, exchanging ideas and building momentum towards solutions that don’t just house people, but help them thrive.

Perspectives across generations and borders

The programme brought together insights from past and present, local and international. Speakers from across Europe highlighted how countries such as the Netherlands and Liechtenstein have long understood the link between environment and wellbeing, offering powerful examples of design that actively combats loneliness.

Closer to home, UK researchers presented compelling evidence on people-centred design, health and wellbeing, and housing experiences, from Suffolk to the private rented sector. Together, these perspectives showed how evidence-led thinking can reshape housing for the better.

Where research meets real life

Beyond theory, the symposium showcased real-world impact. From resident engagement at Morden College, to age-friendly initiatives in Bath, to innovative projects in Bermondsey, each example demonstrated what happens when insight is turned into action.

These are not just ideas, but living communities built on dignity, connection and care.

Turning insight into action

A defining strength of the day was its focus on action. Speakers explored how research can influence policy, improve housing provision and create healthier, more connected communities. Panel discussions challenged assumptions, shared experiences and identified priorities for the future.

Frameworks such as Housing LIN’s HAPPI principles and the TAPPI programme grounded these conversations, reminding us that good design is not a luxury, but a foundation for independence, wellbeing and social connection.

The power of coming together

Above all, the symposium highlighted the importance of connection. By bringing together diverse voices from researchers and practitioners to international partners, it created space for ideas to grow and collaborations to take root. It reinforced something fundamental: tackling loneliness requires more than individual effort. It demands shared vision, cross-disciplinary thinking and collective commitment.

As conversations continue beyond Ironmongers’ Hall, one thing is clear: the momentum is building, and the future of almshouse living will be shaped not only by tradition but by bold, evidence-driven innovation.

“Thoroughly enjoyed yesterday and to see old friends, new friends and make new ones!”

Jeremy Porteus, CEO, Housing LIN

“I just wanted to congratulate you on providing us with such a wonderful day of talks and networking opportunities. In my 32 years of academia, it’s hard to think of a research day which I have found more interesting!”

Professor Ben Rickayzen PhD FIA  C.Act,  Faculty of Actuarial Science and Insurance, Bayes Business School (formerly Cass), City St George’s, University of London.

posted 30 April 2026


Trustee Vacancy – Stockport, Cheshire

We are seeking committed and enthusiastic Trustees to join our Board.

Our Trust is a long-established charity providing safe, affordable and supportive accommodation for older people in need of assistance across the Stockport area. Battersby Court consists of 20 semi-detached, one-bedroom bungalows for both single residents and couples, set within a peaceful location with attractive, well-maintained gardens.

As a Trustee, you will help shape the future of the charity, ensuring we continue to provide high-quality housing and a strong sense of community where residents can live independently and well for longer.

We are particularly interested in hearing from people who:

  • care about supporting older people and strengthening local communities
  • have sound judgement and are confident contributing to discussion and decision-making
  • can work effectively as part of a collaborative Board
  • are committed to good governance and the values of the charity sector

We would especially welcome applicants with experience in one or more of the following areas:

  • finance, accountancy, or strong financial oversight
  • legal knowledge or professional legal expertise
  • property, housing, or asset management
  • charity governance or strategic leadership

This is a voluntary role, although reasonable expenses will be reimbursed.

The Board meets a minimum of three times each year, offering an excellent opportunity to use your skills, knowledge and experience to make a meaningful difference to the lives of older people in our community.

If you believe you could contribute and would like to find out more, we would be delighted to hear from you. Please contact the Clerk for further information.

How to apply

To Helen O’Sullivan: clerk.battersby@gmail.com


Shrewsbury Drapers Company – Shrewsbury, Shropshire

Accommodation:

Vacancy at Fairford Place, a studio flat is expected with be available mid-late May, £108.28/Week

Criteria:

Applications welcome from people on a low income who are approaching or in retirement, in housing need, able to live independently, and with connections to Shropshire or Powys.

Contact:

Apply within 2 weeks

shrewsburydrapers.org.uk/apply


Amersham United Charities – Amersham, Buckinghamshire

Accommodation:

Amersham United Charities has a vacancy for a permanent resident to occupy a small, two-storey almshouse in Amersham.

The property includes a living room, kitchen,  bedroom and shower room.  There is a secluded, communal garden which is managed by the charity and parking is available on the High Street. 

Criteria:

To be eligible to be considered for permanent residence in the almshouse, applicants must be single; able to live on an independent basis; be of limited financial means; and a current resident of Amersham, Coleshill, The Lee or the surrounding area in Buckinghamshire.   

Closing date for applications Friday, 22nd May 2026

Contact Details:

Please contact the Clerk to request an Application Form.

Email:  clerk@amershamalmshouses.org.uk / Tel:  07407 147625


Strange & Amory Almshouse -Town of Bideford, Devon

Accommodation:

The Almshouse Charity has vacant a one-bedroom first floor flat

It comprises of the following:

  • Bedroom
  • Kitchen
  • Lounge / dining-room
  • Shower room with sink & WC. (No Bath)

Every four weeks there is maintenance contribution payable of £370, residents are responsible for gas, electric, rates if applicable and insurance. The flat is unfurnished.  

Criteria:

Applicants must be;

  • Elderly persons with limited finances
  • Currently residing in Parish Bideford

Contact:

For an application form and further details please contact almshousebideford@aol.com or alternatively in writing to: Mr P Evans, 11 Ian Hay Close, Bideford, EX39 4RL


Housing Ombudsman update April 2026

FAO: Registered Providers and those that have registered with the Housing Ombudsman voluntarily to assist with the completion of annual submissions.

Please see below update from the Housing Ombudsman

View as a webpage
Housing Ombudsman Service
Welcome to your monthly update from the Housing Ombudsman, featuring the latest news and insights on complaint handling. 
Annual submission form 2026-27 now live

Our annual submission form for 2026-27 is now open and accepting submissions. 

Key dates  
– landlords with over 1,000 homes must submit the form by 30 September 
– landlords with under 1,000 homes must submit the form within 6 months after their financial year-end 

What’s changed this year  

We heard your feedback that some questions duplicated the self-assessment process, creating unnecessary work. Having now gathered 2 years of data on non-compliance provisions and how these have changed over time, we are able to pick this up directly when we review individual self-assessments, so we’ve removed those questions from the annual form. Thank you for helping us improve the process. 

The documents required as part of your submission remain unchanged from previous years. 

Find out more and read annual submissions guidance
Cyber incident contact Updated guidance
Supporting your crisis

If you experience a cyber attack affecting your systems, please contact our data protection officer. We recommend updating your crisis plans to include this email address as an extra resource to support you navigate this situation. 

Contact our data protection officer
Compensation

Our new compensation guidance took effect on 1 April 2026. Created with input from landlords and residents, it sets out clear, fair principles to encourage greater consistency across the sector.

Read the compensation guidance
HazardsEffective Complaint Handling
Bitesize learning

Explore our new short videos on Hazards as part of our bitesize learning series. Each video highlights good practice from our casework to help you improve your approach.

Book your place on the learning
Interactive workshop

Join us on our 2-hour workshop designed to build confidence and consistency in local complaint handling and includes the opportunity to work through a complaint scenario in groups.

Book your place on the workshop
Thank you for joining us

Thank you to all those landlords who attended the landlord forums in March 2026 series. Make sure to join us on Landlord Connect, a new digital community for landlord forum delegates, keep the conversation going and let us know we can improve and develop the forums in the future. 
 
Join us on Landlord Connect
 
Register for a Landlord Connect account
Annual Self AssessmentSubmissions process
Microlearning

Get confident with your annual self-assessment.
This module shows you each step so you can complete it clearly and confidently.

Annual self-assessment training

Microlearning

Understand and master your annual submissions with ease.
This quick course breaks down each step. It helps you stay compliant, meet deadlines, and submit confidently.

Annual submissions training
Let residents know about our online webform

To make things quicker, we are asking residents to use our online complaint form to bring a complaint to us. We will no longer accept new cases by email.

Please ask residents who want to bring a new complaint to us to use our online complaint form. Ensure your complaints procedure information includes our complaint webpage and helpline number: 0300 111 3000.You can still contact us in a range of ways, including via email for existing cases.

Contact us
Podcast: Casework conversation on noise complaints
In this episode, we discuss a no maladministration case with one of our investigators.
The case follows a noise complaint where the resident has hearing difficulties. The landlord took a person-centred approach. It recognised the impact the situation was having on the resident and provided a tailored response.

Listen to the casework conversation on noise complaints
About the Housing Ombudsman Service
We are a free and impartial dispute resolution service. We investigate complaints from residents and leaseholders of member landlords (housing associations and local authorities) and voluntary members (private landlords and letting agents).
Our vision is to improve residents’ lives and landlords’ services through housing complaints.
Residents | Landlords | Contact us
Connect with us on LinkedIn


CEO update: Supported Housing legislation

Supported Housing legislation

The Almshouse Association welcomes the publication of the Government’s response to the consultation on the implementation of the Supported Housing (Regulatory Oversight) Act 2023.

Click below to view the Association CEO’s comment.

The proposed reforms will introduce national supported housing standards, a locally led licensing regime, and changes to Housing Benefit, with the aim of improving quality and addressing poor practice in parts of the sector. We support the Government’s commitment to ensuring that residents receive safe, high-quality accommodation and appropriate support.

We are particularly pleased that the Government has recognised the diversity of the supported housing sector and confirmed an expanded set of exemptions from the licensing regime. This reflects the concerns raised by The Almshouse Association and others during the consultation about the potential impact of a universal licensing approach on small, charitable providers.

In our consultation response, The Almshouse Association made a clear and consistent case that almshouse charities should not be subject to a blanket licensing regime. We highlighted that almshouses are fundamentally different from the parts of the supported housing sector the reforms are intended to address: they are small-scale, locally governed charities, often volunteer-led, providing housing under a charitable model with no commercial incentive.

The Government’s recognition of exemptions is therefore a welcome and proportionate step, helping to ensure that regulation remains targeted at poor-quality or exploitative provision, while avoiding unnecessary burdens on well-run charitable providers.

As the detail of the new regime is developed through secondary legislation, it will be important to ensure that:

  • the scope of exemptions is clearly defined and workable in practice;
  • almshouse charities are appropriately captured within these exemptions where intended; and
  • the overall framework remains proportionate and risk-based.

The Almshouse Association looks forward to continuing to work with Government to ensure that the final regulations both protect residents and sustain the vital contribution of charitable housing providers.


Feltham United Charities, Bedfont

Accommodation:

Following vacant properties

  • Ground floor 1 bedroom flat in Bedfont near the shops an bus stops
  • Ground floor maisonette with garden in Bedfont near shops and bus stop

Both these properties have a monthly charge of £847 which does not include bills or council tax.

Criteria:

Our criteria for residents is; “The alms people shall be persons of good character who ideally reside locally preceding the time of appointment. They must be capable of independent living

Contact:

James Groves Email: jamesgroves1965@gmail.com or Mobile: 07910 036417


Trustee Vacancy, Voluntary Role – St John’s Winchester

Are you passionate about helping older people live well, with dignity, independence, and a sense of belonging?
St John’s Winchester is one of England’s oldest charities, with a history stretching back over 900 years. Today, we provide almshouse accommodation and community-based support for older people in Winchester, alongside a growing dementia support service for the wider community.
We are now seeking new Trustees to join our Board at a pivotal moment in our development.

About the Role:

As a Trustee, you will play a key role in shaping the future of St John’s Winchester. You will work alongside fellow trustees and the executive team to provide strategic leadership, ensure good governance, and support the long-term sustainability of the charity.
This is a voluntary role, offering a meaningful opportunity to contribute your skills and experience to an organisation that makes a real difference in people’s lives.

What We’re Looking For:

We are particularly interested in individuals with experience in:
• Adult health and social care
• Community engagement and development
• Services supporting older people, wellbeing, or independent living
However, we are open to applications from a wide range of backgrounds. Previous trustee experience is not required.
Above all, we are looking for people who:
• Care deeply about the dignity and wellbeing of older people
• Value community, connection, and inclusion
• Bring curiosity, sound judgement, and a collaborative approach
• Are willing to both support and constructively challenge
We especially welcome applications from those with lived experience of ageing, caring, or community-based support, and from backgrounds currently underrepresented on charity boards.

Why Join Us?

• Make a real local impact – support older people to live independently and well
• Be part of a 900-year legacy – help shape the future of a historic Winchester institution
• Contribute to meaningful change – we are evolving our model to respond to growing need
• Develop your skills – gain experience in governance, strategy, and leadership
St John’s manages around 100 almshouse homes, delivers over 1,200 dementia support interactions each year, and stewards nearly £50 million in assets for long-term community benefit.

Time Commitment:

Approximately 8–10 days per year, including:
• Five Board meetings annually
• Participation in at least one committee
• Preparation and occasional engagement with events and stakeholders
Most meetings take place in person in Winchester, with some flexibility for hybrid attendance.

How to Apply:

To apply, please send:
• A short CV
• A brief statement (1–2 pages) outlining your interest and what you would bring
Email: tim.bissett@stjohnswinchester.co.uk

Deadline: Thursday 28 May 2026