Stone King launches Annual Charity Chair Survey

Stone King launches Annual Charity Chair Survey in partnership with Bayes Business School

Almshouse Association panel consultant, Stone King Legal Services, has launched a new partnership with the Centre for Charity Effectiveness at Bayes Business School to deliver the first Stone King Annual Charity Chair Survey.

This year’s survey explores the theme: “Governance under pressure: how Chairs are leading through political, regulatory and financial complexity and uncertainty.”

The survey is open to current Chairs, Co-Chairs, Vice-Chairs and Deputy Chairs of charities in England and Wales, as well as those who have held these roles within the last 12 months. This includes exempt and excepted charities, as well as those registered with the Charity Commission.

Stone King would be very pleased to encourage participation from members of The Almshouse Association, particularly those involved in governance and leadership of almshouse charities.

Input from this sector will help ensure that almshouses are well represented within the findings and broader sector analysis.

In addition to the survey, a series of discussion groups will take place in September, offering participants an opportunity to contribute more in-depth reflections on the challenges facing charity chairs. Those interested can register their interest via the Stone King website.

The findings from the survey will be published in the Autumn and are intended to provide practical guidance and sector-specific insights to help strengthen governance and leadership across the charity sector during a period of significant change and uncertainty.

The survey closes on Sunday 26 July.

Further information is available via Stone King’s website here.



Celebrating our 80th anniversary at the House of Lords

Celebrating our 80th anniversary at the House of Lords

The Almshouse Association marked its 80th anniversary with a special celebration at the House of Lords, bringing together sector leaders, supporters and partners to reflect on the past and look ahead to the future of charity housing.

The landmark occasion served as both a milestone and a powerful catalyst for change, a sentiment perfectly captured by Nick Phillips, CEO of The Almshouse Association:

“This anniversary is not just a celebration of our rich history, but a profound call to action to protect our shared future. We must ensure that almshouses and small charity housing providers continue to play a vital, irreplaceable role in providing secure, dignified homes for generations to come.”

Visionary insights from sector leaders

The event featured compelling, forward-looking contributions from distinguished leaders who clearly defined the challenges, the data, and the path forward for charitable housing.

Nick Phillips with Lord Best and Michele Wainright Abbeyfield CEO
David Holdsworth, Charitt Commission CEO
Sir Stephen Bubb

The Lord Best OBE DL opened the proceedings by emphasising that robust national housing policy underpins true community stability. He illustrated how preventative housing models deliver immense, measurable savings to public services and highlighted how the newly formed Charity Housing Alliance will successfully bridge the gap between small grassroots providers and national strategy.

Willie Hartley Russell, Chairman of The Almshouse Association, followed by honouring eight decades of collective wisdom and unwavering advocacy. He rallied guests to boldly champion independent living, dignity, and community-led care as the ultimate, time-tested roadmap for an aging society. David Holdsworth, CEO of the Charity Commission for England and Wales, championed the vital necessity of exemplary governance and unity. His remarks empowered the sector to protect its foundational stability and rise together as an unstoppable, collaborative force against overly restrictive corporate policy frameworks.

  • Inspirational words from David Holdsworth, click here

Sir Stephen Bubb powerfully demonstrated that charity housing acts as an indispensable “social anchor,” delivering up to £75 billion in annual value to society. He championed the Alliance as our unified shield to drive evidence-led advocacy and protect housing for our most vulnerable populations.

Their presentations highlighted the enduring legacy of almshouses and their continuing relevance within today’s housing landscape. The profound impact of almshouses on residents’ lives was vividly illustrated through a heartfelt presentation by Geraldine Nelson, a resident of Trinity Hospital Almshouses in Greenwich, who shared her personal experience of almshouse living.

Geraldine
Guest listening to Geraldine heartfelt presentation

While our 80th anniversary provided an opportunity to celebrate eight decades of impact, it also reinforced our ambition for the future. There are encouraging signs of growth across the almshouse movement, with new homes being built and new almshouse charities being established for the first time in over fifty years.

Yet significant challenges remain, particularly for smaller providers operating within an increasingly complex housing landscape. Against this backdrop, a key moment of the evening was the introduction of the Charity Housing Alliance, a new initiative bringing charity housing providers together under a collective voice. The Alliance will champion the sector, foster greater collaboration, and help shape a more inclusive, resilient, and sustainable housing system for the future.

The CHA Manifesto for Change

The Charity Housing Alliance will pursue a rigorous, transformative agenda to reshape how charity-led housing is valued, treated, and governed:

  • Values-Driven Leadership: Supporting trustees as vital, compassionate stewards of a highly professional, robust, and deeply resilient housing sector.
  • Fiscal and Social Resilience: Offering an effective alternative to market-driven models, delivering long-term stability and beautiful community assets without placing burdens on the public purse.
  • A Bespoke Regulatory Framework: Respectfully advocating for a dedicated, proportionate regulatory path that formally recognizes charity housing providers as distinct public-benefit contributors rather than corporate entities.
  • Strategic Self-Regulation: Leveraging sector-wide unity as a constructive tool to share best practices, self-regulate, and organically raise operational standards.

A unified call to action

In his closing statement, Nick Phillips invited guests to show their commitment to this vital mission. In a moving display of solidarity, the room collectively raised their hands, signaling their support for the Charity Housing Alliance.

To learn more about the Charity Housing Alliance, visit: 🔗 https://www.thecharityhousingalliance.org

This new alliance stands as the definitive tribute to 80 years of dedicated service by The Almshouse Association. It marks a pivotal turning point for a movement that has quietly underpinned community resilience for eight decades. By transforming our collective, grassroots history into a singular, sophisticated voice, we are ready to reshape national housing policy and secure the proportional regulations our providers deserve. Celebrating this historic milestone is not just about preserving a rich legacy,  it is an active, evidence-led campaign to permanently establish community-led charitable spaces as indispensable pillars of health, dignity, and economic value for generations to come.

The Association extends its sincere thanks to all those who contributed to the event, and to CCLA for their generous sponsorship.

Housing LIN CEO, Jeremy Porteus sends 80th anniversary congratulations to The Almshouse Association


More’s Meadow secures prestigious RIBA East Award!

A Triumph for Community and Design: Great Shelford Village Charity’s stunning More’s Meadow almshouse development

We are delighted to announce that Almshouse Association member, Great Shelford Village Charity, and Winner of an Almshouse Association Inspirational Homes Award, has been now been honoured with a prestigious RIBA East Award for their More’s Meadow development.

This accolade recognises architecture that transforms lives. Centred around a vibrant, communal green, the development stands as a masterclass in modern design. Near-Passivhaus energy efficiency complements the Cambridgshire greenbelt. The project is a blueprint for the future of compassionate community-led housing.

“The project demonstrates that richness in public architecture can be created collaboratively, with engagement from all parts of society, from the most privileged to the most in need.”

Julian de Metz, RIBA East Jury Chair 2026

Beyond delivering stunning genuinely affordable homes, Great Shelford Village Charity has enriched their wider village by expanding public green spaces with a flourishing community garden and allotments, and a new orchard for everyone to enjoy.  




We send our congratulations to Great Shelford Village Charity whose trustees, architects, contractors and supporters who worked incredibly hard to bring this stunning development to life.



Photo credit: Great Shelford Village Charity


Housing Ombudsman update June 2026

Housing Ombudsman landlord update: 018 | Housing Ombudsman Service sent this bulletin at 18-06-2026 05:12 PM BST

Please see below update from the Housing Ombudsman

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Housing Ombudsman Service
Welcome to your monthly update from the Housing Ombudsman, featuring the latest news and insights on complaint handling. 
The latest overview of our further investigations 

We have published an overview of our latest further investigations. These investigations are designed to improve landlord accountability and help prevent complaints by identifying lessons earlier and implementing actions sooner. The process can help you get more from complaints within your organisation and meet expectations within the consumer standards.

Overview of our further investigations
Pest casesNew report
Learning opportunity

Our latest wider orders report sets out significant learning from pest-related cases. Read the report to understand where landlords can improve their approach. 

Read the wider reports
Severe Maladministration – Windows

Our latest severe maladministration report focuses on windows. In 2025-26, 9% of our findings relating to windows resulted in severe maladministration, compared to the usual rate of around 2%. The report examines how window issues rarely exist in isolation. 

Read the report
Good practice on windowsCase Study Library
Bitesize videos

Explore our short videos for landlords on managing window complaints.

These 2-minute videos share learning and good practice from our August 2025 severe maladministration report.

Login to access learning
Over 80 videos now available

Explore how landlords manage window repairs and replacements.

The case studies look at when landlords got it right and wrong.

Login to access the case studies
The landlord forums are back for September 2026

Register now for the opportunity to hear the latest updates from the Housing Ombudsman, ask any pressing questions, and interact directly with us to shape our service. You will also be invited to join Landlord Connect, a new digital community for landlord forum delegates. 
 
Local authority landlords, Thursday 17 September 2026, 14:00 – 15:30

Landlords with under 1,000 homes, Tuesday 22 September 2026, 14:00 – 15:30

Landlords with over 1,000 homes, Wednesday 30 September 2026, 14:00 – 15:30

Suggest a topic or raise a question for the forum
Annual submissions Submissions process

Forms now live

The annual submission form for 2026-27 is now open and accepting submissions. 

Key dates   
– landlords with over 1,000 homes must submit the form by 30 September 
– landlords with under 1,000 homes must submit the form within 6 months after yout financial year-end

Annual submissions guidance
Microlearning

Understand and master your annual submissions with ease.

This quick course breaks down each step. It helps you stay compliant, meet deadlines, and submit confidently.

Annual submissions training
Let residents know what to expect for window repairs

We have a dedicated resident support guide available for window-related repair concerns. Share this with residents who may find it useful. 

Resident window-related complaints support guide
Policy conversations with Southway Housing
In the first episode of our new policy review series, we are joined by Katie Teasdale from Southway Housing Trust to talk about their experience of a recent policy review.
They discuss the challenges, key learning, and practical changes made to strengthen complaint handling and meet the requirements of the Complaint Handling Code.

Listen to the podcast 
About the Housing Ombudsman Service
We are a free and impartial dispute resolution service. We investigate complaints from residents and leaseholders of member landlords (housing associations and local authorities) and voluntary members (private landlords and letting agents).
Our vision is to improve residents’ lives and landlords’ services through housing complaints.
Residents | Landlords | Contact us
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Royal visit celebrates new almshouse communities in East Devon

East Devon’s commitment to affordable, community-led housing was celebrated this month as His Royal Highness The Duke of Gloucester officially opened two new almshouse developments in Budleigh Salterton and Ottery St Mary.

As Royal Vice-Patron of The Almshouse Association, His Royal Highness visited both communities to mark significant milestones for local charities providing secure, affordable homes for older residents.

In Budleigh Salterton, His Royal Highness opened the town’s first purpose-built almshouses, developed by The Shandford Trust at East Budleigh Road. The project is particularly significant as it represents the first newly established almshouse charity in the UK for more than 50 years. The highly sustainable homes provide comfortable, low-cost accommodation for local residents, with additional support available through the neighbouring Seachange Community Centre.

His Royal Highness  also visited Ottery St Mary to officially open Feoffee Rise, a new almshouse development created by the Ottery Feoffee Charity. Built on the former Brook Street Day Centre site, the new homes continue the charity’s long tradition of supporting local people, with roots dating back nearly 600 years.

During both visits, His Royal Highness met residents who have recently moved into the new homes and heard first-hand how the developments are helping people remain independent within their local communities.

Nick Phillips. CEO of The Almshouse Association said,

The visits concluded with commemorative presentations and plaque unveilings, marking two important moments for East Devon and highlighting the growing role of community-led housing initiatives in supporting older generations.

HRH unveils the official opening plaque at Budleigh Salterton
HRH officially unveils the plaque, officially opening the Ottery St Mary almshouses

Together, the developments in Budleigh Salterton and Ottery St Mary showcase how local charities, volunteers and supporters can create lasting housing solutions that will benefit communities for generations to come.


Top picture shows The Duke of Gloucester (second left), Royal Vice-Patron of The Almshouse Association, officially opened the new Feoffee Rise almshouse development in Ottery St Mary yesterday, marking a significant milestone in the charity’s nearly 600-year history.

Accompanied by Mrs Mary Quicke MBE (left), Deputy Lord-Lieutenant of Devon, Willie Hartley Russell (second right), Chair of The Almshouse Association, and Nick Phillips (right), Chief Executive of The Almshouse Association, His Royal Highness was introduced to local dignitaries, including Vicky Johns (centre), Mayor of Ottery St Mary.

Photos credit: Richard Gray


In the news


Policy and Governance update: June 2026

June 2026 : A summary of the latest UK Government policy changes and news.

The Charity Commission has published several updates to its guidance. Trustees may wish to read and familiarise themselves with these updates.

  • Short Leases – The Commission has removed guidance about short leases.
  • CC28 – Sales, leases, transfers or mortgages: what trustees need to know about disposing of charity land has been updated to reflect the Renters’ Rights Act.
    NOTE: (almshouse charities are usually obliged to rebuild and replace any almshouses sold at the same or greater numbers.)
  • Grant Making decisions – The Commission has also published new guidance to help charity trustees make confident, responsible grant-making decisions at a time when many charities are facing sustained financial pressure.
  • Role of a Charity Trustees – In support of Volunteers’ Week and the Big Help Out, the Charity Commission has published a new blog (What is a trustee and how do you become one?) and updated guidance promoting the role of a charity trustee.

The Almshouse Associaiton has refreshed its External Support webpage, bringing together information on organisations and services that may be able to assist almshouse charities with governance, property management, resident support, fundraising and other operational matters. We encourage members to take a look and explore the resources available.

We have also updated our Independent Living Policy. Trustees and clerks are encouraged to visit our Model Policies and Templates page to review the latest version and consider whether any changes are needed to their own policies and procedures.

Members may be interested in submitting responses to the following government consultations:

The Government has updated its guidance page for the Fire Safety Act to reflect the closure of the Fire Risk Assessment Prioritisation Tool. See further details below on how this impacts almshouses.

Closure of the Fire Risk Assessment Prioritisation Tool (FRAPT)
The Government has withdrawn the Fire Risk Assessment Prioritisation Tool (FRAPT), which was introduced to help Responsible Persons prioritise the review of fire risk assessments following the Fire Safety Act 2021. Guidance has been amended to reflect the tool’s closure. Almshouse charities should ensure that their fire risk assessment review programme is based on their own documented risk-based approach and that external walls, balconies and flat entrance doors continue to be considered where required under the Fire Safety Act.

What does the closure mean?
The Government has removed references to FRAPT from the Fire Safety Act guidance, indicating that Responsible Persons can no longer rely on the government-operated prioritisation tool as part of their compliance strategy.

Implications for almshouse charities
For almshouse charities acting as the Responsible Person under the fire safety regime:

  • Fire risk assessments must still comply with the requirements of the Fire Safety Act 2021 and the Regulatory Reform (Fire Safety) Order 2005.
  • External walls, balconies and flat entrance doors in multi-occupied residential buildings must continue to be considered within fire risk assessments where relevant.
  • Trustees can no longer point to a FRAPT score or tier as evidence of how they prioritised reviews of their stock.
  • Any prioritisation of fire risk assessment reviews will need to be based on the charity’s own risk assessment process, supported by competent professional advice where necessary.


WEBINAR: Digital Switchover

Telecoms Network is your emergency equipment ready? The official switchover deadline is just around the corner
Webinar date: Thursday 9th July 2026,  11am – 12 noon  

The UK’s telecoms network is turning off traditional analogue landlines (PSTN) and switching over to a faster digital network.  

While the official deadline for this change is January 2027, the network switch-offs are already taking place across the UK, potentially impacting almshouses with little notice. As a result, old analogue telecare equipment is silently failing.  

Time is running out. Managing this transition can be a burden for independent charities and voluntary boards, especially when dealing with older, historic, or listed buildings.

This webinar, hosted by Appello, a provider in digital telecare, will take trustees and clerks through the risks of not addressing the change and the simple, affordable options available to help keep residents safe. 

To register for the webinar that will be held on Thursday 9 July 2026 from 11am – 12 noon, please click below:


Can’t make the live session? Register anyway and Appello will email the recording after the webinar. 


Appello has already supported independent charities through this transition, having recently worked alongside Salisbury City Almshouse and Welfare Charities, upgrading their historic properties with digital-ready warden call systems and analogue-to-digital converters to ensure their residents remain fully protected. 


NEW WEBINARS

HOSTED BY INDEPENDENT AGE – Benefits when you reach State Pension age | Hoarding | Housing Benefit | Falls and how to avoid them

The Almshouse Association is pleased to offer a great selection of free webinars to members, hosted by Independent Age, over the coming months.

You can sign up for as many as you want, just click into the following ‘sign up here’ links and follow the instructions:

Benefits when you reach State Pension age

Thursday 2nd July, 10.30am

This webinar will cover how turning State Pension age affects certain benefits and other support your resident could get.

  • To join online: Sign up here
  • To join this webinar by phone: Call 020 3321 5200 a few minutes before the session is due to start and enter code 465 743 319#

Hoarding

Thursday 3rd September, 10.30am

Our Adviser Rachel will be covering what hoarding is, how it can affect a resident’s life, where to get support, and how to help someone you’re worried about. 

  • To join online: Sign up here
  • To join this webinar by phone: Call 020 3321 5200 a few minutes before the session is due to start and enter code 384 270 77#

Housing Benefit

Thursday 1st October, 10.30am
This webinar will look over What Housing Benefit is, who can claim it, how much they could get, and what happens after they claim.

  • To join online: Sign up here
  • To join this webinar by phone: Call 020 3321 5200 a few minutes before the session is due to start and enter code 202 836 902#

Falls and how to avoid them

Thursday 12th November, 10.30am
Jocelyn will look at why falls happen, ways to avoid them, and what to do if your resident  has a fall.

  • To join online: Sign up here
  • To join this webinar by phone: Call 020 3321 5200 a few minutes before the session is due to start and enter code 524 810 070#


Volunteers Week 2026

💙 It’s Volunteer Week! 💙

This week, we’re celebrating and saying a huge thank you to all our incredible Members who volunteer their time to run and manage more than 1,600 almshouse charities across the UK.

Your dedication, compassion, and commitment make a real difference to the lives of residents and help communities thrive. The time and care you give, often behind the scenes, never go unnoticed.

We are enormously grateful for everything you do and proud to celebrate your contribution this Volunteer Week.


Housing Ombudsman update May 2026

Housing Ombudsman landlord update: 017 | Housing Ombudsman Service sent this bulletin at 10:14 on 27. 05.26

Please see below update from the Housing Ombudsman

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Housing Ombudsman Service
Welcome to your monthly update from the Housing Ombudsman, featuring the latest news and insights on complaint handling. 
Business Plan 2026-27 published

We have published our Business Plan for 2026-27, setting out how we will respond to rising demand and deliver faster outcomes for residents.

Cases accepted for investigation have risen nearly 500% in five years, from 2,253 in 2020-21 to over 13,000 in 2025-26. We predict a further 60% increase in 2026-27.

Our plan sets out a phased approach built around three priorities:

– stopping the number of open cases from growing
– resolving older cases more quickly
– delivering faster outcomes for residents

Find out more about our Business Plan 2026-27
Pest casesNew guidance
Awaab’s Law 

Key topics

As Awaab’s Law expands later this year, use our key topics page to understand what it means for you – including when landlords must act on reported damp, mould, and other serious hazards.

Visit our key topics page
STAIRs guidance from NHF

The National Housing Federation has released new STAIRs guidance.
Landlords can use this guidance to understand what is required of them under the new STAIRs policy, and how to respond to information requests.

Read the compensation guidance
Bury CouncilOnward Homes
Free webinar

Join our free webinar to hear how Bury Council reduced their maladministration rate by 19%, the improvements they have made, and how they learn from complaints. There will be time for questions at the end.

Book your place on the learning
Overhauling their approach

Following a severe maladministration finding where a vulnerable family was left in poor conditions for nearly two years. Onward Homes issued a wider review and made significant changes to how it responds to reports of damp, mould, and hazards. Its approach is now in line with Awaab’s Law.

Read the case
Thank you for joining us

Thank you to all those landlords who attended the landlord forums in March 2026 series. Make sure to join us on Landlord Connect, a new digital community for landlord forum delegates, keep the conversation going and let us know we can improve and develop the forums in the future. 
 
Join us on Landlord Connect
Register for a Landlord Connect account
Annual submission form 2026-27 now liveMicrolearning on annual submissions process

The annual submission form for 2026-27 is now open and accepting submissions.
Key dates  
– landlords with over 1,000 homes must submit the form by 30 September 
– landlords with under 1,000 homes must submit the form within 6 months after their financial year-end 

Annual submissions guidance
Microlearning

Understand and master your annual submissions with ease.

This quick course breaks down each step. It helps you stay compliant, meet deadlines, and submit confidently.

You can access this learning on the Centre for Learning.

– Annual submissions training
Let residents know about our new tool

We have added the Recite Me assistive toolbar to our website, making it easier for residents to personalise their experience and access information in the way that works best for them. Share this with residents who may find it useful.
Explore our accessbility tool on our website
Effective complaint handling workshops

Due to high demand, we have added three new dates for our effective local complaint handling virtual workshops. Book your place on 8 July, 20 August, or 22 September.

Book your place onto a workshop
About the Housing Ombudsman Service
We are a free and impartial dispute resolution service. We investigate complaints from residents and leaseholders of member landlords (housing associations and local authorities) and voluntary members (private landlords and letting agents).
Our vision is to improve residents’ lives and landlords’ services through housing complaints.
Residents | Landlords | Contact us
Connect with us on LinkedIn

posted 1 June 2026