CEO update: Supported Housing legislation

Supported Housing legislation

The Almshouse Association welcomes the publication of the Government’s response to the consultation on the implementation of the Supported Housing (Regulatory Oversight) Act 2023.

Click below to view the Association CEO’s comment.

The proposed reforms will introduce national supported housing standards, a locally led licensing regime, and changes to Housing Benefit, with the aim of improving quality and addressing poor practice in parts of the sector. We support the Government’s commitment to ensuring that residents receive safe, high-quality accommodation and appropriate support.

We are particularly pleased that the Government has recognised the diversity of the supported housing sector and confirmed an expanded set of exemptions from the licensing regime. This reflects the concerns raised by The Almshouse Association and others during the consultation about the potential impact of a universal licensing approach on small, charitable providers.

In our consultation response, The Almshouse Association made a clear and consistent case that almshouse charities should not be subject to a blanket licensing regime. We highlighted that almshouses are fundamentally different from the parts of the supported housing sector the reforms are intended to address: they are small-scale, locally governed charities, often volunteer-led, providing housing under a charitable model with no commercial incentive.

The Government’s recognition of exemptions is therefore a welcome and proportionate step, helping to ensure that regulation remains targeted at poor-quality or exploitative provision, while avoiding unnecessary burdens on well-run charitable providers.

As the detail of the new regime is developed through secondary legislation, it will be important to ensure that:

  • the scope of exemptions is clearly defined and workable in practice;
  • almshouse charities are appropriately captured within these exemptions where intended; and
  • the overall framework remains proportionate and risk-based.

The Almshouse Association looks forward to continuing to work with Government to ensure that the final regulations both protect residents and sustain the vital contribution of charitable housing providers.


Property and Development Team

We are delighted to share that two exceptional volunteers have recently joined our property support team.

As listed and older buildings become increasingly costly to manage, yet remain vital to the communities they serve, we are especially fortunate to have the support of two highly experienced property volunteers.

  • David Wilson MRICS, Chartered Institute of Building (among many other qualifications), brings extensive experience in estate and building management.
  • Stuart Holland FRICS, Expert Witness, Building Surveyor and Project Manager, adds significant professional expertise in heritage and complex building issues. Stuart is a member of the Association Board and has been a trustee of almshouses in Harrogate for many years.

This is a tremendous boost to the technical strength of our team. If you are facing building-related challenges, particularly those unique to heritage properties, please do not hesitate to get in touch.

To contact David and Stuart, please email Propertyanddevelopment@almshouses.org. Our Member Services team will ensure your enquiry is passed on promptly.


Policy and Governance update: April 2026

April 2026: A summary of the latest UK Government policy changes and news that almshouse charities need to be aware of.

The Government has published further detail on implementing the Renters’ Rights Act, including its application within the social housing sector, with changes expected from 1 May 2026.

Whilst almshouses are let under licence rather than tenancy and almshouse charities are not, therefore, currently required to comply with the act, the reforms signal a broader policy direction towards strengthening residents’ rights and protections, of which almshouse charities should remain mindful.

KEY FEATURES OF THE ACT

1. End of “No-Fault” Evictions
Abolishes Section 21 evictions (so landlords can’t evict tenants without giving a reason).
Landlords must use specific legal grounds (e.g., selling the property or tenant breach).

4. New Ombudsman for Disputes
Creates a mandatory landlord ombudsman scheme. Tenants can resolve disputes without going to court.

7. Right to Request Pets
Tenants gain the right to request a pet. Landlords must reasonably consider requests (can require pet insurance).

10. Clear Grounds for Possession
Expands and clarifies valid reasons landlords can evict (e.g., moving in themselves, selling).
Designed to balance tenant protection with landlord rights.

2. Stronger Tenancy Security
Moves toward periodic tenancies (no fixed-term lock-ins by default). Tenants can leave with notice, but landlords have less flexibility to evict arbitrarily.

5. Property Standards & “Decent Homes”
Extends the Decent Homes Standard (previously for social housing) to private rentals. Landlords must fix hazards like damp, mould, and unsafe conditions.

8. Landlord Database
Introduces a national register of landlords and properties. Improves transparency and enforcement.

3. Rent Increase Controls
Limits rent increases to once per year. Increases must be in line with market rates and follow a formal process. Tenants can challenge excessive rises.

6. Ban on Blanket Discrimination
Prohibits landlords from refusing tenants simply because they receive benefits or have children.

9. Stronger Enforcement Powers
Local councils get more authority to fine or prosecute non-compliant landlords.
Repeat offenders face tougher penalties.

Members may wish to:

  • Review the published guidance to understand the wider policy context
  • Consider how evolving expectations of good practice may apply to almshouse settings
  • Monitor further clarification on how specific provisions may interact with licence-based occupation

The Association will continue to assess the implications for almshouse charities and provide updates as further details arrive.

The Government has published updated guidance on registering to vote and applying for a proxy vote, including specific provisions for individuals who may require support due to disability.

This may be of interest to members in supporting residents to participate in elections, particularly where individuals may face barriers to attending polling stations in person.

Trustees, clerks and scheme managers may wish to:

  • Ensure residents are aware of how to register to vote and relevant deadlines
  • Highlight the option of appointing a proxy where appropriate
  • Provide practical support or signposting for residents who may need assistance with the process

Ofgem is launching a new digital service by 20 April 2026, and is encouraging heat network operators and suppliers to register early.

This development reflects the continued expansion of regulatory oversight in the heat networks sector. For members, this may be relevant where almshouses are connected to, or operate, communal or district heating systems.

Members should consider:

  • Whether their scheme falls within scope of heat network regulation
  • The need to register or engage with the new Ofgem digital platform
  • Ensuring that relevant operational and compliance information is up to date

Early engagement is encouraged to support a smooth transition to the new system.

lmshouses and provide updates as further detail emerges.

As a reminder, Companies House and HM Revenue and Customs have now closed their joint online filing service as of 31 March 2026. Now, companies are required to file their annual accounts and tax returns separately.

Annual accounts can be filed with Companies House via:

  • Third-party software
  • Companies House web services
  • Paper filing

Members whose almshouse charities are also registered providers should:

  • Review and update their filing processes
  • Ensure responsibilities are clearly allocated between trustees, staff, and any external advisors
  • Confirm that deadlines for both Companies House and HMRC submissions are being met independently

This change represents a shift in administrative requirements and may require adjustments to existing governance and reporting processes.


AGM 2026

The Almshouse Association 75th Annual General Meeting will be held via video conferencing on Thursday 25 June 2026.

As set out in our governing documents, the AGM covers a reflection on the activities of The Almshouse Association, the adoption of the Annual Report and accounts of the Association, the appointment/reappointment of trustees and auditors and ends with a presentation on future strategy.

The AGM is open to all member charities. Details on how to vote and join the AGM will be posted here when finalised.


DRAFT AGM 2026 AGENDA

  • Reflection on 2025 – Willie Hartley Russell, Chairman of The Almshouse Association.
  • Acceptance of the Minutes of the seventy-fourth Almshouse Association AGM held on 19 June 2025 at One Great George Street, London SW1, 9.45am – 10.30am.
  • Election of Board Members (Article 32 states that each Board member can serve for a maximum of three terms of three years then must retire and seek reappointment through voting procedure).
  • Presentation and adoption of the 2025 Annual Report and Accounts.
  • Appointment of auditors.
  • Any Other Business.
  • The next stage of the strategy – Nick Phillips, CEO of The Almshouse Association.


Liversage Trust: exciting £3m project in Derby

The Almshouse Association welcomes the start of a significant refurbishment project at the historic almshouses on London Road in Derby.

The £3 million scheme, led by The Liversage Trust, will see the sensitively managed renewal of the Grade II‑listed buildings, which date from 1836. The project aims to improve the quality, accessibility and sustainability of the accommodation while carefully conserving the historic character of the almshouses.

As part of the redevelopment, the existing homes will be reconfigured to create a smaller number of larger, more practical dwellings that better reflect modern living standards alongside the repair and retention of original architectural features. The number of homes will change from 23 to 17 and the works will include comprehensive internal refurbishment, new layouts, upgraded kitchens and bathrooms as well as improved accessibility. Externally, the historic façades will be conserved using traditional, conservation‑led techniques.

The project has secured grant funding from Homes England, alongside substantial investment from the trust itself, demonstrating the vital role of partnership funding in supporting almshouse charities to adapt historic assets for long‑term use.

This scheme provides a strong example of how almshouses can continue to meet contemporary needs while preserving their heritage and community value for future generations.

A £3m project is underway at the historic almshouses in London Road, Derby

10 April 2026


Association co‑sponsors Housing LIN 2026

We were honoured to co‑sponsor the Housing LIN 2026 Annual Conference in Bristol last week.

Our CEO, Nick Phillips, was delighted to reconnect with sector colleagues and long‑standing friends, while also hearing from a range of inspiring speakers focused on improving housing options for older people.

Reflecting on the day, Nick said: “It was fantastic to take part as first-time sponsors. The event brought together professionals across the sector who shared such interesting and informative evidence about improving housing for older people.”

We extend our congratulations to Housing LIN for delivering an insightful, and uplifting conference. It was a privilege to be involved.


London Gardens Competition 2026

🌿 Now open for entries! 🌿

The London Gardens Society is delighted to announce that preparations are underway for this year’s London Almshouses Competition, and we warmly encourage all our Member London Charities to take part.

This much-loved annual competition celebrates the beauty, creativity and community spirit found within London’s almshouse gardens. Whether large or small, every garden has the potential to shine.


🌼 What can be entered?

Almshouse charities are invited to submit:

  • Their main community garden
  • Any patio or courtyard spaces within the garden grounds

In addition, The London Gardens Society is pleased to continue the Residents’ Competition – a “competition within the competition.” When an almshouse enters, residents can also showcase their own:

  • Personal garden plots
  • Window boxes
  • Balcony displays
  • Containers and hanging baskets

This element of the competition is particularly special. Gardening provides not only colour and beauty, but also purpose, pride and proven benefits for mental wellbeing. It offers residents a wonderful opportunity to express themselves and to be recognised for their efforts.


🏆 Celebrating success

Winners in each category, both almshouses and residents, will be invited to a prestigious Presentation Evening at the magnificent Guildhall in the City of London this October, where awards will be presented in a truly memorable setting.


Please find below the application form, including full judging criteria and entry fee details. All entry forms must be received by 2 May 2026.

Judging takes place on the weekend of the 4 and 5 July 2026. One of the two judges visiting will contact the individual almshouses in advance to let them know which day they are coming.


We hope to hear that many of our Member London Charities taking part this year. Your gardens are a testament to care, community and commitment, and we look forward to celebrating them.

Here’s to making 2026 another blooming success! 🌸


Housing Ombudsman update 12 March 2026

FAO: Registered Providers and those that have registered with the Housing Ombudsman voluntarily to assist with the completion of annual submissions.

Please see below update from the Housing Ombudsman

View as a webpage
Housing Ombudsman Service
Welcome to your monthly update from the Housing Ombudsman, featuring the latest news and insights on complaint handling. You can now book your place at the March 2026 landlord forums!
Our Business Plan consultation now open
Our business plan consultation is now open. Have your say on our strategic approach and priorities for 2026-27. The consultation is open to landlords, residents, and the wider sector.
This is your opportunity to shape how we respond to record demand and support earlier resolution of complaints.
The consultation runs from 5 March to 26 March 2026. 
Making apologies
New training module
Sometimes, an apology alone can be enough to remedy the situation. To support this, we have launched a new bitesize training module on apologies. Log in to the Learning Hub to access it.
Book onto our training
New guidance
Compensation
We have released new compensation guidance alongside our severe maladministration report. Created with input from landlords and residents, it sets out clear, fair principles to encourage greater consistency across the sector. This guidance takes effect from 1 April 2026.
Read the compensation guidance
Waltham Forest and Colchester councils
Learning from complaints 
Discover how landlords got it right after our determinations. We’re joined by an investigator from our Dispute Resolution team to hear how Waltham Forest and Colchester councils responded following determinations on cases involving damp and mould, leaks, complaint handling and repairs.
Listen to the podcast
North Devon homes
Learning from complaints webinar
Join us for this free webinar as part of our learning from complaint series.
We will be joined North Devon Homes who will be sharing their learning after reducing maladministration.
Book your place on the webinar
Landlord forums are back in March 2026
Thank you to all those landlords who attended the first landlord forum in the March 2026 series. Register now for the opportunity to hear the latest updates from the Housing Ombudsman Service, ask any pressing questions, and interact directly with us to shape our service. You will also be invited to join Landlord Connect, a new digital community for landlord forum delegates. 
Local authority landlords, Wednesday 18 March 2026, 11am to 2.30pm
Landlords with under 1,000 homes, Wednesday 25 March 2026, 2pm to 3.30pm

Suggest a topic for the landlord forums
Our investigation process
Did you know we have 4 stages to our investigation process to decide the best route to resolution for residents? 
Our investigation process
STAIRS consultation
Have your say
There’s still time to respond to our consultation on how we will handle complaints under the Social Tenant Access to Information Requirements (STAIRS). This will shape how we work with Private Registered Providers on these complaints.
Consultation ends on 17 March 2026
Take part in the consultation
Let residents know about our online webform
To make things quicker, we are asking residents to use our online complaint form to bring a complaint to us. We will no longer accept new cases by email.
Please ask residents who want to bring a new complaint to us to use our online complaint form. Ensure your complaints procedure information includes our complaint webpage and helpline number: 0300 111 3000.You can still contact us in a range of ways, including via email for existing cases.
Contact us
Latest podcast
Repairs and maintenance
In this episode, we are joined by Daniel Churton who has many years of sector experience working for both a large landlord and a social housing repairs contractor.
Daniel gives his perspective on:
repairs and maintenance
good practice in the sector
what still needs improvement
Listen to Daniel
About the Housing Ombudsman Service
We are a free and impartial dispute resolution service. We investigate complaints from residents and leaseholders of member landlords (housing associations and local authorities) and voluntary members (private landlords and letting agents).
Our vision is to improve residents’ lives and landlords’ services through housing complaints.
Residents | Landlords | Contact us
Connect with us on LinkedIn


New: Housing Ombudsman Annual Submission Toolkit 25–26

We have just updated the Housing Ombudsman page on our website to support members with the Housing Ombudsman Annual Submission for 2025–26.

The Almshouse Association has received a comprehensive Annual Submission Toolkit directly from the Housing Ombudsman’s Office. This resource is designed to help members complete their annual submission accurately and with confidence.


The Toolkit is intended for:

  • Almshouse charities that are Registered Providers, and
  • Members that have voluntarily registered with the Housing Ombudsman, to support good practice and compliance.

The toolkit is made up of a series of practical documents, including:

  • Housing Ombudsman Toolkit for Annual Submissions 2025–26
  • Attachment A: Complaints Policy (Housing Ombudsman members only)
  • Attachment B: Partially completed Self-Assessment Form
  • Attachment C: Examples of complaints performance reports and governing body statements
  • Leaflet: Member Responsible for the Complaints Procedure
  • Self-Assessment Form for 2025–26 (for completion)

Each document can be downloaded individually from here

We strongly encourage all relevant members to review the Toolkit early to ensure they are prepared for the 2025–26 submission requirements. If you have questions or need further support, please contact the Member Services team.

See also Housing Ombudsman webinar:


Strong foundation, strong future

We were delighted to welcome some familiar faces to The Almshouse Association this month. General Anthony Leask – respected author and former Director of The Almshouse Association – along with Heather Greaves, former Deputy Director.

The were both impressed with the new office and commented on The Association’s momentum in addressing today’s challenges for almshouse charities. CEO Nick Phillips emphasised that our progress is built on the strong foundation created by former leadership and hard work.

A wonderful visit and a valuable reminder of the legacy that shapes our future.

From left: Heather Greaves and General Anthony Leask with Nick Phillips, CEO, Mike Drake, Head of Finance, and Julian Marczack, Head of Member Services