Online Training: Do you have a new trustee, clerk or CEO on your team?

New trustee, clerk or CEO on your team? Or are you one?

Set yourselves up for success with our online CPD-accredited course: An Introduction to Almshouses.

In just 60 minutes, this essential training gives new trustees, clerks and CEOs the knowledge and confidence they need to thrive in their roles. It provides a clear overview of the almshouse movement, key responsibilities, and practical guidance for day-to-day management.

What you’ll learn:

  • Module 1: Discover the history and uniqueness of almshouses, and how The Almshouse Association supports its members.

  • Module 2: Learn the correct language, key documents, policies and essential “Do’s & Don’ts” for working effectively.

  • Module 3: Understand the Charity Commission—who they are, what they do, and your charity’s reporting obligations.

  • Module 4: Gain clarity on trustee duties, good practice, and how the Standards of Almshouse Management can guide you through resident scenarios.

At the end, participants take a short multiple-choice quiz to test their knowledge and receive a printable CPD certificate.

Why take this course?

Quick and practical – just 60 minutes
Builds confidence for new team members
Provides valuable signposting for ongoing success
Accredited CPD certificate

How to access the course (and 10 others!):

  1. Click Online Training Library (CPD) under the Training and Events tab.
  2. Select An Introduction to Almshouses from the Course Library list.
  3. Log in with your email address. (New users will be asked for their charity name, membership number, and personal details to set up an account.)
  4. Enter your first and last name as you’d like them to appear on your certificate.

👉 Give your new trustees, clerks, and CEOs the best start – encourage them to complete An Introduction to Almshouses today!


A charity’s personal experience of trustee recruitment

Trustee recruitment and roles

Partnerships

Crowborough Almshouse Charity (CAC) benefits from a close partnership with two Church of England parishes in the town. The incumbents of these churches serve as ex officio trustees, forming part of a board that currently comprises two ex officio trustees and eight nominated trustees. Supporting the board are a clerk, a property manager and a minutes secretary.

Community support

There is a strong culture of charitable support in Crowborough, and CAC reflects this spirit. Trustees and volunteers are committed, active and willing to contribute to the running of the charity.

Approach to trustee recruitment

With the exception of the clerk, CAC is fortunate enough, so far, to have never needed to advertise trustee positions. New trustees are usually appointed through personal connections, often via the churches, though the town council and other local congregations have also played a part.
The chairman and clerk are typically aware when a trustee intends to retire, allowing time to begin the search for a replacement.

Active trustee roles

CAC trustees are not passive board members. Each one takes on a specific responsibility and new trustees are asked to bring skills that will strengthen the charity. Candidates often want clarity on their expected role before committing.

Structure of trustee responsibilities

CAC owns four properties. Each property is overseen by two trustees:

  • Resident Support Trustee – focusing on residents’ wellbeing
  • Property Trustee – overseeing maintenance and management alongside the clerk and property manager

In addition, trustees participate in a standing committee and meet quarterly to review compliance with statutory obligations.

Identifying board needs

When recruiting, the chairman and clerk consider the most pressing need:

  • For resident-focused roles, interpersonal skills and experience in nursing or care are highly valuable.
  • For property-focused roles, knowledge of property, surveying, and related legal matters is essential.
    All trustees are also expected to contribute to governance, including financial oversight.

Current skills on the board

CAC is fortunate to have a diverse mix of skills among its trustees. Recent appointments have added expertise in surveying and property development—particularly useful as the charity explores opportunities for new land and property. This demonstrates the importance of remaining open to new skills and perspectives, a responsibility that rests primarily with the chairman.

Appointment process

The process for appointing new trustees is as follows:

  1. Interview with the chairman and one or two trustees
  2. Report to the clerk
  3. Submission of CV and statutory checks
  4. Recommendation to the full board for approval

Induction for new trustees

Once appointed, trustees are fully briefed by the clerk. Induction includes:

  • Trustee role and liabilities
  • Structure, governing scheme, and financial details of CAC
  • Policies relevant to trustees and residents
  • Attendance expectations for quarterly and other meetings
  • Publication of their name on the Charity Commission website
  • Agreement for a photo and biography on the CAC website
  • Participation in Almshouse Association training and webinars as needed

A cohesive and skilled team

CAC is proud to have built a cohesive, committed, and experienced trustee body. Over the years, the charity has developed effective practices for recruiting and retaining trustees with the right mix of skills. We are always glad to share our approach with other almshouse trusts seeking to strengthen their boards.



Almshouses mark legacy of Amy Louisa Robinson

Amy Louisa Robinson Charity, St Albans celebrates 50th anniverssary

This September marked a golden milestone for the Amy Louisa Robinson Charity, which was formally established on 18th September 1975.

Amy Louisa Robinson, a lifelong member of Dagnall Street Baptist Church, left a lasting legacy to her community when she passed away in 1973. Known locally as a landlord, Amy left several properties in trust to provide homes for older people in need.

The Charity’s founding purpose was to:

“- provide housing accommodation either free of rent and outgoings or at nominal rents for needy men and women of the age of sixty-five years or over and being normally resident in the City of St Albans or having family or other association therewith and with preference being given to persons who are habitual members of the congregation of Dagnall Street Baptist Church St Albans.”

This requirement has since been updated to better reflect today’s local needs.

Today, the Charity is a proud member of The Almshouse Association and manages 18 one-bedroom apartments in St Albans. As residents move on, new applicants have the opportunity to benefit from the secure and supportive housing Amy envisioned.

The founding trustees included Amy’s brother Alf Robinson, along with fellow church members George Olney and Peter Cook, supported by surveyor Bernard Grimson and solicitor Richard Lloyd. The work continues today under the guidance of current trustees, assisted by Bretherton Law, part of GT Stewart Limited .

As the charity celebrates 50 years, both trustees and residents reflect on the generosity of Amy Louisa Robinson, a woman who simply wanted to give back to her community.

Thanks to the Amy Louisa Robinson Charity for sharing their story, and congratulations on reaching your 50th anniversary! While this may be a young milestone in the context of the almshouse movement’s thousand-year history, it’s inspiring to hear from newer charities. You remind us that the spirit of philanthropy is thriving and continues to shape communities today.


Thinking about leaving a gift in your Will that will help support almshouses and their residents?

The Almshouse Association has teamed up with Farewill and are able to offer our supporters a free Will-writing service. To find out more, please click below:



Case Study: Refurbishment of Sheppard’s Almshouses

A case study on the refurbishment project of Sheppard’s Almshouses in Amport, Hampshire.

The Almshouse Association provided a £100,000 loan to support the phased refurbishment of Sheppard’s Almshouses. The trustees of the Charity have kindly prepared the case study below to share their experience with fellow members and interested parties.

The Sheppard’s Almshouses comprise six one-bedroom single-person cottages in a listed building aged over 200 years.

The cottages were in need of significant upgrade to modernise the kitchen and bathroom facilities, and to provide protection from the weather in the form of damp protection and insulation, as well as fitting new double-glazed windows at the rear of the building.

The project remains in progress at the time of writing. It has taken the trustees over three years to reach this stage. Four cottages (out of six) have now been refurbished.


If a charity does not have sufficient funds to carry out necessary works to their almshouses, part of the service The Almshouse Association offers its member charities is financial help in the form of grants and loans.


Sheppard’s Almshouses were founded over 200 years ago by Mrs Sheppard, who was the wife of the vicar of Amport, to provide accommodation for the poor widows of this rural parish. The almshouses are now owned and run by a registered charity (the Trust) and provide for those over 50 in need of housing in the parish or neighbouring areas.

A low historic maintenance charge made the homes affordable but left the trust unable to build reserves for major work. The charge is now aligned with fair rent guidelines.

New dormers

In 2021, respected local designer, Charles Liddell, was commissioned to draw up plans for refurbishment that would future-proof the cottages.

Listed building consent was granted in November 2022.

Key features include moving the bathrooms upstairs into new dormers, thereby increasing light and space.

Refurbishment has taken place two cottages at a time, as residents need to vacate temporarily. Harpoint Builders, a local firm familiar with the property, began the first phase in April 2024.

  • Funding – The biggest challenge has been funding. No work could proceed until money was available. The Trust can only currently afford to complete four of the six cottages. No government or local grants were available, and VAT relief was not granted despite the listed status.
  • Logistics – Trustees also faced logistical challenges in housing residents during the works, often relying on family support or temporary vacancy arrangements.
New kitchens

Residents and their families have been supportive throughout the process. Though temporary relocation has been disruptive at times, their cooperation has been invaluable. Trustees are grateful for their understanding and flexibility.

Minor issues have been resolved promptly by the Trust and contractors.

The Trust secured a £100,000 loan from The Almshouse Association, which was critical in allowing the first phase to begin.

This provided a much-needed financial boost and enabled work on the first two cottages. Without it, the trustees believe the project would have been severely delayed or scaled back.

Local individuals have generously contributed donations, though applications to larger funding bodies have not yet yielded results. Now four cottages have been completed, the Trust are showcasing the work done to encourage further support from the community.
– See First residents move back to historic village almshouses | Andover Advertiser

As expected in a 200-year-old building, structural surprises emerged. The trustees, designer, and builder anticipated some complexity and managed issues pragmatically as they arose.

Looking back, the Trust would have benefitted from earlier communication about the need to raise the maintenance charge and build reserves. More proactive fundraising efforts earlier in the project might also have accelerated the timeline.

Advice to other almshouse trusts: build financial resilience early and take full advantage of support networks like The Almshouse Association.

New bathrooms

The Trust is pleased with both the design and execution of the work.

The local knowledge of both Charles Liddell and Harpoint Builders proved a great advantage and they would be recommended to other local projects.

The project included extensive work on a listed building, requiring close coordination with the local authority and specialist design and materials.

Overall feedback has been extremely positive. A resident recently commented,

“It feels like I’ve been given a brand-new home, but it still has all the warmth and history I loved about the old one.”

The project has been well received locally, with good feedback received from the Borough Councillor (see below). The Trust plans to engage further with the wider community.

The Trust hopes to host an official opening once all six cottages are complete. This will be a celebration of perseverance, community support, and the legacy of Mrs Sheppard’s original vision.

Maureen Flood – Test Valley Borough Councillor, comments

“I been involved on the periphery, helping, in a small way, the Trustees of the Sheppard Cottages who have undertaken the demanding task of renovating these almshouses.

It is a challenge bringing these historic buildings up to modern housing standards whilst retaining their traditional character and I commend those who undertake the task. It is good news to see these historic, lovely homes given a new lease of life.

I have learnt that almshouses are a part of the modern housing offer and provide much needed and in the true sense of the word, ‘affordable’ housing for those who might otherwise be left without adequate housing.

Almshouses, one of the earliest forms of social housing, address housing inequalities. As a Borough Councillor I particularly appreciate they provide affordable, comfortable housing in an increasingly difficult market for those who might not qualify for traditional social housing options.”

Maureen Flood – Test Valley Borough Councillor


The Almshouse Association would like to thank all the people and organisations who so kindly donate to The Almshouse Association and leave gifts in their Wills. Without their generosity, we would not be in a position to help support almshouse charities with their renovations and new builds.

The Almshouse Association awards loans and grants to our member charities every year. In 2024, £813,667 was approved in new loans and grants totalled £60,000. Charities pay no interest on the loans, just a small administration fee. As they make repayments on the loans over a ten-year period, the Association can continue to offer loans to charities year after year, meaning that your donations continue to support almshouses and their residents in perpetuity.

If you are interested in making a donation to The Almshouse Association or leaving a gift in your Will, please do visit our Support Us pages here.



We are moving!

Dear Members, Colleagues, Partners, Residents, Friends and Supporters

Monday 29 September 2025 – Our team is currently in the process of relocating to a new office this week. During this transition, there may be some delays in our response times. We appreciate your patience and understanding and will get back to you as soon as possible.

If your enquiry is urgent, please don’t hesitate to contact us directly on 01344 452922 or 07926 695718.

Our new address is: The Almshouse Association,  Leonard Hackett House, 17-21 Victoria Street, Windsor, Berkshire SL4 1HE. Our telephone number will remain unchanged.


Association CEO addresses Heritage Alliance on fundraising challenges

Last week, Nick Phillips, Chief Executive of The Almshouse Association, addressed more than 350 members of The Heritage Alliance on the pressing challenges of fundraising within the heritage sector.

Although almshouses exist primarily to provide homes for those in need within local communities, they also represent a vital part of England’s architectural and cultural heritage. In his remarks, Mr Phillips highlighted the increasing competition for donors and philanthropists’ hearts and minds, stressing the need for a clear, evidence-based Case for Support and the enduring importance of strong personal relationships. He also acknowledged that The Almshouse Association faces many of the same challenges as others in the sector, including rising costs and a tougher environment for securing donations.

Nick Phillips said:
“Fundraising in the heritage sector is more competitive than ever. Winning the hearts and minds of supporters is essential, but it must be underpinned by a strong evidence base and genuine impact. Like many of our colleagues across the sector, The Almshouse Association faces rising costs and increasing pressure to secure donations. Working together, and with the support of organisations like The Heritage Alliance, we can continue to protect our heritage while serving communities in need.”

The Heritage Alliance continues to support its members in meeting these challenges and has recently launched a new online funding platform to strengthen opportunities for fundraising across the sector.

Interesting to know how you can support The Almshouse Association so that we can continue to help almshouse charities across the UK provide homes for people in housing need? Please click here.


A Summer Celebration at Dame Alice Leigh’s Almshouse

In 2025, Dame Alice Leigh’s Almshouse marked 431 years since its first residents arrived in 1594.

To celebrate this remarkable milestone, the residents and their guests, together with the almshouse trustees, clerk and many helpers, enjoyed a summer garden party on the lawn at the back of the almshouses.

It was the first gathering of its kind in many years, and the occasion offered everyone the chance to relax, share conversation and enjoy strawberries and cream accompanied by the occasional tipple! The weather proved to be kind, allowing the group to pose for photographs on the newly constructed resin-bound mobility ramp in the communal garden.

The afternoon was a memorable success, and it is hoped by them all that the Summer Garden Party will once again become a cherished annual tradition.

posted 22 September 2025


Nick Phillips: It’s time to back small housing charities

The latest edition of Housing Today features The Almshouse Association’s CEO, Nick Phillips, who is calling for greater recognition of the role that small charity housing providers play in addressing the housing crisis.

“Small charity housing is getting a raw deal and yet supporting so many people in need,” he says. “The charity housing sector delivers in a way that the social housing and private sector cannot, and it is time they were recognised for their great contribution to the wellbeing of the individual and the communities they serve.”

Despite their unique ability to meet local needs, smaller housing charities are too often overlooked in national debates and policy solutions. Phillips argues that government must do more to ensure these providers have the legislative backing and resources to grow.

Click here to read the Housing Today full article.