Association £100,000 loan helps complete £1.97m restoration

Case Study: Fitzgerald Charity restoration of 14 almshouses in Seaford

When almshouse charities face major repair costs or seek to expand provision for people in need, financial support can make the difference between decline and sustainability. As part of its member services, The Almshouse Association provides grants and loans to help charities struggling with funds to maintain and develop their housing.

A £100,000 interest-free loan from The Almshouse Association enabled the Fitzgerald Charity to complete the final phase of a £1.97 million, nine-year refurbishment of 14 Grade II listed almshouses in Seaford.


Background

Fitzgerald Charity in East Sussex was founded in 1858 by John Purcell Fitzgerald, who endowed 50 properties and land to fund almshouses built in phases between 1864 and 1893. Over time, property sales were converted into investments that supported major refurbishments in 1959 and 1982.

Fitzgerald almshouses 1906

However, cost-cutting during the 1980s works led to defects, including roof and insulation failures, requiring significant remedial expenditure in the 1990s. By 2016, trustees committed to a “back to first principles” approach — stripping each unit to its structural shell and rebuilding to modern standards while respecting the historic fabric.

The Project (2016–2025)

The refurbishment was delivered in four phases under professional supervision, addressing:

  • Structural reinforcement (including wall ties in early “bungaroosh” construction)
  • Full insulation and damp-proofing upgrades
  • Roof and chimney restoration
  • Modern services and improved layouts

Total cost: £1.946 million
Average cost per unit: c. £139,000

Despite careful financial planning and use of reserves, Phase 4 created a £52,000 shortfall. To avoid reducing specifications and compromising quality, trustees applied for a £100,000 loan from The Almshouse Association.

Approval was granted within weeks (December 2024), providing essential assurance and enabling reinstatement of key heritage features — including a prominent four-pot chimney that restores architectural balance to the building.

Resident experience

Between 2021 and 2025, works were ongoing while residents (aged 66–93 at the outset) remained in occupation through managed decants. Despite dust, noise and disruption, not a single resident was lost during the programme. Several moved twice in order to return to improved homes – a testament to their attachment to the almshouses.

Impact of the loan

The Association’s loan:

  • Prevented specification cuts
  • Safeguarded heritage features
  • Removed the need to consider selling a detached block
  • Enabled completion of works to a consistent standard

Without this support, trustees may have been forced into asset disposal, fundamentally altering the charity’s long-term sustainability.

Outcome

Completed in October 2025, the scheme now provides high-quality, affordable housing in central Seaford. Recent applications demonstrate strong demand, with new residents drawn from those facing homelessness via the local authority. Vacancy turnaround has averaged just one week.

More than 165 years after its foundation, the Fitzgerald Charity continues to fulfil its benefactor’s vision of providing a humane alternative to the workhouse, now with buildings restored to a standard that will serve future generations.

The £100,000 loan from The Almshouse Association was the critical final piece that ensured this ambitious and carefully executed restoration could be completed without compromise.


The loan from The Almshouse Association was crucial in enabling the Charity to complete £1.97m restoration of 14 almshouses and continue their provision of affordable housing in the local area for people in housing need.

We would like to thank all the people and organisations who so kindly donate to The Almshouse Association and leave gifts in their Wills. Without their generosity, we would not be in a position to help support almshouse charities with their renovations and new builds.

The Almshouse Association awards loans and grants to our member charities every year. In 2025, £1,198,500 was approved in new loans and grants totalled £50,000. Charities pay no interest on the loans, just a small administration fee. As they make repayments on the loans over a ten-year period, the Association can continue to offer loans to charities year after year, meaning that your donations continue to support almshouses and their residents in perpetuity.

If you are interested in making a donation to The Almshouse Association or leaving a gift in your Will, please do visit our Support Us pages here.



Nautilus Welfare Fund – Wallasey, Merseyside

Accommodation:

Apartments, flats and bungalows

Criteria:

Applications for accommodation at Mariners’ Park will be considered from retired, ex seafarers and other (former) maritime professionals and their dependants/partners who are aged 55 and over with service in the maritime industry.

Contact Details:

www.nautiluswelfarefund.org


Association loan supports vital roof restoration at Watkinson Almshouses

Case Study: Watkinson Almshouses roof restoration

When almshouse charities face major repair costs or seek to expand provision for people in need, financial support can make the difference between decline and sustainability. As part of its member services, The Almshouse Association provides grants and loans to help charities struggling with funds to maintain and develop their housing.

The Watkinson Almshouses in West Yorkshire recently benefited from this support, receiving a £25,000 loan to help fund the re-roofing of their four almshouse bungalows – essential works that would not have been possible without external assistance.

Historical Background

The four almshouses were built and endowed in the early 20th century by Emma Watkinson (1850–1923). Emma established the almshouses in memory of her parents, George and Jane Watkinson.

George Watkinson and his family were wool staplers, playing a key role in the regional textile economy by collecting and sorting fleeces and supplying raw materials to worsted manufacturers, carpet weavers, and knitting wool producers. Jane’s family were maltsters, supplying malt to local brewers. Together, the Watkinson family were part of the industrial success that shaped their community in the 19th century.

Despite the wealth generated in the region, Emma recognised that many hardworking individuals struggled to provide for themselves in old age. In response, she founded the almshouses to offer free accommodation, equipped with the modern conveniences of the time, for:

  • Former employees of the Watkinson family
  • Their descendants
  • Others from the local parish in need

Financial evolution and challenges

In the early 20th century, the almshouses were generously endowed. Each resident even received an annual allowance of £4.20 to assist with nursing costs – a significant sum at the time (equivalent to approximately £500 today, given that £1 from that era equates to roughly £120 today).

However, as decades passed:

  • Maintenance costs increased
  • Building standards evolved
  • The value of the original endowment diminished

Eventually, the endowment was exhausted. To ensure long-term sustainability, the Trust deed was amended to allow residents to make modest contributions toward maintenance costs.

Throughout this period, the Watkinson family has continued to oversee and care for the almshouses, maintaining Emma’s founding principles of community support and dignity in later life.

The Challenge: Essential roof replacement

By 2025, the roofs of all four bungalows required urgent replacement.

The scale and cost of the works placed significant strain on the Charity’s limited reserves. Without intervention, the condition of the buildings and the comfort and safety of residents would have been at risk.

The Solution: Almshouse Association loan support

The Almshouse Association stepped in with a £25,000 loan, enabling the Charity to proceed with the full re-roofing project.

This funding:

  • Protected the structural integrity of all four properties
  • Safeguarded residents from water ingress and future deterioration
  • Preserved the long-term viability of the almshouses
  • Ensured continued provision of quality homes for current and future beneficiaries

Impact

Thanks to The Almshouse Association’s support:

  • The four almshouses now have secure, weatherproof roofs
  • Residents continue to live in safe and comfortable homes
  • Emma Watkinson’s original charitable vision remains alive more than a century later

This case demonstrates how targeted financial support from the Association enables small almshouse charities to address critical capital works, sustain historic housing, and continue serving vulnerable members of their communities.

Conclusion

The Watkinson Almshouses are a powerful example of enduring philanthropy. While the financial landscape has changed dramatically since the early 1900s, the underlying need for secure, affordable housing remains constant.

Through partnership with The Almshouse Association, Emma Watkinson’s legacy continues, ensuring that those she intended to help still have a safe place to call home, over 100 years on.


The loan from The Almshouse Association was crucial in enabling the Charity to restore the roofs of their almshouses and continue their provision of affordable housing in the local area for people in housing need.

We would like to thank all the people and organisations who so kindly donate to The Almshouse Association and leave gifts in their Wills. Without their generosity, we would not be in a position to help support almshouse charities with their renovations and new builds.

The Almshouse Association awards loans and grants to our member charities every year. In 2025, £1,198,500 was approved in new loans and grants totalled £50,000. Charities pay no interest on the loans, just a small administration fee. As they make repayments on the loans over a ten-year period, the Association can continue to offer loans to charities year after year, meaning that your donations continue to support almshouses and their residents in perpetuity.

If you are interested in making a donation to The Almshouse Association or leaving a gift in your Will, please do visit our Support Us pages here.



Kytson Cottages almshouses: Thermal upgrade project

CASE STUDY: The Charity of Sir Thomas and Lady Kytson

If a charity does not have sufficient funds to carry out necessary works to their almshouses or support their plan to provide more almshouses for people in need in their area, part of the service The Almshouse Association offers its member charities is financial help in the form of grants and loans.

The Almshouse Association provided the Charity of Sir Thomas and Lady Kytson in Suffolk with a £25,000 grant and £29,000 loan to support the thermal upgrade and general renovation of their three almshouses covering external doors, chimneys/fireplaces, roof void insulation, lime rendering walls, timber frame repairs, electrics, plumbing and thatching.

The Charity writes:

Twenty years ago the Guildhall Feoffment took over administration of three charming, thatched cottages which formed part of the Tudor estate of Hengrave Hall and had been dedicated as almshouses some time probably in the 19th century.

Our Kytson Cottages, each around 350 years old, combine historic charm with the welcome and security of traditional almshouses. A recent programme of sensitive renovation has ensured that the cottages remain not only beautiful, but warm, healthy and fit for the future.

The work at Kytson Cottages has achieved our goals of careful conservation, use of traditional skills and modern technology, and will now secure the future of our historic homes for generations to come.

Background

Kytson Cottages relied on electric storage heaters supplemented by open fires. With thin doors, no wall insulation and one chimney in poor condition (leading to two condemned fireplaces), residents regularly reported being cold in winter despite high energy bills.

Scope of Works

The Property Committee commissioned a survey to identify ways to improve thermal efficiency and provide warmer, more comfortable homes. Carter Jonas recommended:

  • Doors: Replacement with insulated, better-fitting doors
  • Wall Insulation: Installation of insulation panels
  • Fireplaces: Renovation and installation of stoves, including chimney adjustments
  • Exterior: Removal of concrete render, application of lime render and pargetting
  • Electrical: Installation of high-heat-retention (HHR) radiators and optical smoke/CO₂ detectors
  • Plumbing: Removal of cold-water tanks and installation of pressurised cylinders
  • Thatch: Ridge renewal planned in ~3 years

The Committee prioritised urgent works first, deferring the thatch and plumbing works for a later date. EPC modelling shows the cottages achieving a “C” rating once all the radiators are upgraded.

Listed building consent

Thurlow Architects submitted a Listed Building application, which was granted on 8 May 2025, with conditions relating to the fireplaces and pargetting.

Project approach and costs

To maximise value, individual contractors were engaged rather than adopting a turnkey solution, with Guildhall Feoffment coordinating logistics, site facilities, and health & safety. Feoffee and builder, Graham Mothersole was an invaluable source of expertise and information, providing essential guidance and contacts.

Where possible the Charity specified sustainable and natural building materials and invested in local craftspeople to provide bespoke fittings and finishes, which have preserved and enhanced the integrity of the buildings in their prominent village setting.

Estimated cost: £120,000 (or £100,000 excluding the plumbing and thatching). Pellet stoves were chosen over wood-burning stoves for safety, sustainability, and convenience.

Funding

As at 31 December 2024, Kytson Trust had available funds of circa. £70,000 (£53,000 investments, £16,000 cash) and with annual outgoings of around £15,000, this left a funding shortfall of £55,000.

Funding solutions:

  • Grant of £25,000 from The Almshouse Association
  • Interest-free loan of £29,000 from The Almshouse Association
  • £40,000 of Kytson Trust investments realised

Completed works (by end of 2025)

  • Electrical: All the internal works including new radiators, optical heat, smoke and CO₂ detectors (fully certified)
  • Plastering & Insulation: Concrete render removed; lambswool and Hereklith insulation installed; lime render and pargetting completed with Heritage Officer approval
  • Doors: Seven new insulated doors installed
  • Fireplaces: Wood pellet stoves installed, fireplaces renovated and new hearths added.

The final cost slightly exceeded estimates by £4,000, largely due to heritage-related plastering requirements and additional insulation. Savings were made with the hearths which were donated by Mothersole Buildings and Opulence Stoves agreed to ‘donate’ the additional work required in reinstating the fireplaces.

Future work & funding

Kytson Trust reserves will be around £30,000 – 40,000 post-project. Further works (thatch and plumbing) will require rebuilding reserves through WMC increases and/or fundraising. The Almshouse Association recommended reviewing WMC levels in 2026, based on Valuation Office guidance.

Residents’ feedback

Residents are delighted with their warm, comfortable homes and take pride in the improved appearance of the cottages.


The grant and loan from The Almshouse Association was crucial in enabling the Charity to make essential repairs and improvements to ensure they continue to provide affordable housing in the local area for people in housing need.

We would like to thank all the people and organisations who so kindly donate to The Almshouse Association and leave gifts in their Wills. Without their generosity, we would not be in a position to help support almshouse charities with their renovations and new builds.

The Almshouse Association awards loans and grants to our member charities every year. In 2025, £1,198,500 was approved in new loans and grants totalled £50,000. Charities pay no interest on the loans, just a small administration fee. As they make repayments on the loans over a ten-year period, the Association can continue to offer loans to charities year after year, meaning that your donations continue to support almshouses and their residents in perpetuity.

If you are interested in making a donation to The Almshouse Association or leaving a gift in your Will, please do visit our Support Us pages here.



Heat Networks – Are you prepared?

Thursday 26 February 2026 | 11:00am–1:00pm | Online (via Teams)
Free to attend

EROSH has asked the Association to share this event with our members. EROSH (Encouraging and Resourcing Older People’s Housing) is a UK-registered charity and national membership organisation dedicated to promoting quality housing, support services and independent living for older people.


A new regulatory framework for heat networks came into force on 27 January 2026. The regime introduces mandatory standards and a Heat Network Technical Assurance Scheme. Housing providers operating heat networks are now treated as regulated energy suppliers by Ofgem, and residents have access to the Energy Ombudsman for redress.

Since 27 January, all existing heat networks have been deemed temporarily authorised. By January 2027, all heat networks must be registered with Ofgem and fully compliant with the new regulations.

This session aims to help providers of accommodation for older people understand:

  • The implications of the new regulatory framework
  • What compliance will require in practice
  • Key deadlines and next steps
  • The challenges experienced by different types of providers

Speakers include:

  • Tricia Quinn, from Ofgem – the regulator’s perspective
  • Chris D’Arcy, Chirpy Heat – advising housing organisations on preparing for regulatory change
  • Greg Falder, Southern Housing – a large provider’s experience of preparation and implementation
  • Glynis Gatenby, Sutton Housing Society – insights from a smaller provider

To find out more or to book a place, please use the booking link provided by EROSH here

This event is free to attend.


London Gardens Competition 2026

🌿 Now open for entries! 🌿

The London Gardens Society is delighted to announce that preparations are underway for this year’s London Almshouses Competition, and we warmly encourage all our Member London Charities to take part.

This much-loved annual competition celebrates the beauty, creativity and community spirit found within London’s almshouse gardens. Whether large or small, every garden has the potential to shine.


🌼 What can be entered?

Almshouse charities are invited to submit:

  • Their main community garden
  • Any patio or courtyard spaces within the garden grounds

In addition, The London Gardens Society is pleased to continue the Residents’ Competition – a “competition within the competition.” When an almshouse enters, residents can also showcase their own:

  • Personal garden plots
  • Window boxes
  • Balcony displays
  • Containers and hanging baskets

This element of the competition is particularly special. Gardening provides not only colour and beauty, but also purpose, pride and proven benefits for mental wellbeing. It offers residents a wonderful opportunity to express themselves and to be recognised for their efforts.


🏆 Celebrating success

Winners in each category, both almshouses and residents, will be invited to a prestigious Presentation Evening at the magnificent Guildhall in the City of London this October, where awards will be presented in a truly memorable setting.


Please find below the application form, including full judging criteria and entry fee details. All entry forms must be received by 2 May 2026.

Judging takes place on the weekend of the 4 and 5 July 2026. One of the two judges visiting will contact the individual almshouses in advance to let them know which day they are coming.


We hope to hear that many of our Member London Charities taking part this year. Your gardens are a testament to care, community and commitment, and we look forward to celebrating them.

Here’s to making 2026 another blooming success! 🌸


Housing Ombudsman update 12 Feb 2026

FAO: Registered Providers and those that have registered with the Housing Ombudsman voluntarily to assist with the completion of annual submissions.

Please see below update from the Housing Ombudsman

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Housing Ombudsman Service
Welcome to your monthly update from the Housing Ombudsman, featuring the latest news and insights on complaint handling. You can now book your place at the March 2026 landlord forums!
New streamlined investigation process for low-risk cases

From March 2026, we are trialling a new approach for simple, lower-risk complaint cases. We will review cases in advance to check if we have enough evidence to investigate, or if we need a small amount of additional information from you.

Benefits of this approach:

– faster resolution for residents and landlords clearer
– more targeted evidence requests
– full decision reports continue as normal
– less paperwork for you

If we need specific evidence, we will make this clear in our request. You will have the opportunity to submit any additional critical evidence relevant to your complaint.

We will review the trial in May or June 2025. If you have questions about this change, please raise them at our March landlord forums.

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Updated information
How we assess and prioritise complaints

We have updated this webpage to explain what happens when we receive a complaint. We assess each case to understand the risk to a resident and others in the home, and decide what action to take.

Read how we assess cases

New guidance
Compensation
We have released new compensation guidance alongside our severe maladministration report. Created with input from landlords and residents, it sets out clear, fair principles to encourage greater consistency across the sector. This guidance takes effect from 1 April 2026.

Read the compensation guidance
Housing 21Learning from complaints webinar
In this webinar, Housing 21 share how they learn from residents’ complaints, took steps to reduce their maladministration rate, and improved their approach to complaint handling.

Book your place on the webinar

Magenta LivingLearning from complaints webinar
In our Annual Complaints Review 2024-25, Magenta Living achieved a 44% reduction in maladministration findings. Magenta Living will share how they used learning from complaints to drive this improvement. There will be time for questions at the end.

Book your place on the webinar
Landlord forums are back in March 2026
Register now for the opportunity to hear the latest updates from the Housing Ombudsman, ask any pressing questions, and interact directly with us to shape our service. You will also be invited to join Landlord Connect, a new digital community for landlord forum delegates. 

Landlords with over 1,000 homes, Wednesday 4 March 2026, 11am to 12.30pm
Local authority landlords, Wednesday 18 March 2026, 11am to 2.30pm
Landlords with under 1,000 homes, Wednesday 25 March 2026, 2pm to 3.30pm  

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Awaab’s Law – New podcast
In this episode, we cover what triggers the law, the role of the Housing Ombudsman Service, how we decide if a complaint falls under us, and what orders and recommendations we may make. We also explain how the law links to wider repairs and maintenance.

Listen to the podcast

STAIRS consultationHave your say
We have opened a consultation on how we will handle complaints under the Social Tenant Access to Information Requirements (STAIRS). This will shape how we work with Private Registered Providers on these complaints. We want to hear from landlords, tenants, and anyone interested in social housing in England. 

Take part in the consultation
Let residents know about our online webform To make things quicker, we are asking residents to use our online complaint form to bring a complaint to us. We will no longer accept new cases by email.

If residents cannot use the form, they can call us on 0300 111 3000 and our team will support them. Please signpost residents to the online form first, as this helps us capture all the information we need.

Contact us
Centre for Learning
New microlearning: Safeguarding
Discover the key components of safeguarding in social housing. This short course takes around 10 minutes to complete. It is part of the additional resources under our Attitudes, Respect and Rights programme.

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Virtual workshops: repairs and maintenance
Join our CPD certified virtual workshop on the Spotlight report on repairs and maintenance. We’ll discuss the implementations of the recommendations from the report and explore case studies.
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About the Housing Ombudsman Service
We are a free and impartial dispute resolution service. We investigate complaints from residents and leaseholders of member landlords (housing associations and local authorities) and voluntary members (private landlords and letting agents). Our vision is to improve residents’ lives and landlords’ services through housing complaints.

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Almshouse Warden – Barton & Royle Homes Turvey, Bedfordshire

Registered charity number 200097

15 hrs per weekSalary in the range of £15 – £18 per hour (depending on experience)

Due to the retirement of our current Warden, Barton & Royle Homes are seeking a part-time Warden to support the residents living in our lovely semi-rural community of 26 properties in Station Road, Turvey. The role is centred around enabling older people to live as independently as possible while enjoying their lives to the full.

We are looking for someone who enjoys working with people and is compassionate, self-motivated, flexible and attuned to the needs of older people.

If you would like an informal chat about the role please contact the Clerk, Sue Newman on 07354 691552.

Contact:

For an information pack containing further details of the role and how to apply, please contact Sue on sue2109newman@gmail.com

The closing date for application is 16th March 2026, and it is anticipated that interviews will take place in the week beginning 23rd March 2026.