Energy bills advice

Navigating energy bills continues to be something of a daunting task, especially when finances are limited. The Association has put together some practical advice and suggestions on the subject to help alleviate the pressure of high energy bills which we hope will be helpful for our member almshouse charities and their residents.


Warm Home Discount
There is support available to help with your energy bills, whether it be through energy grants or support services. If you are receiving pension credit or certain other benefits, you could qualify for the Warm Home Discount which is a one-time payment of £150 to help with your electricity bill. If you’re eligible and your supplier participates in the scheme, the discount is usually received automatically between October and March. 

Winter Fuel Payment
There has been much comment in the media about the cuts that have been made in Winter Fuel Payments and the process now involved in applying for this, but for those aged over 60 it is still worth enquiring whether you are eligible for this payment from the government of up to £300 that helps cover energy costs during the chilly winter months.

Cold weather payment
This payment kicks in when the temperature drops below 0 degrees for a whole week. You could get £25 for each qualifying week between November and March.

The Priority Services Register (PSR)
This offers essential support for those needing extra assistance from their energy provider due to disability, illness, low income or age. Benefits include tailored help during emergencies, advanced notice of power cuts, and energy-saving advice. It is necessary to contact your energy supplier to be put on the register.

Each supplier has its own process for those in difficulty with energy bills, so it’s best to speak to them when you need help.

  • Upgrade appliances with those that have good EPC (energy performance certificate) ratings to reduce energy consumption.
  • Replace old incandescent bulbs with energy efficient LED bulbs which use less energy and have a longer lifespan.
  • Seal drafts: Check around windows, doors, and vents and seal them with weatherstripping or caulking. This helps prevent heat loss in winter and keeps cool air inside during summer.
  • Set your thermostat to energy efficient temperatures of between 18-21 degrees. The lower the setting the higher the savings.
  • Curtains: During sunny days, open curtains or blinds to keep the home warmer. Close them at night to retain heat.
  • Deal with faulty insulation or inefficient heating, let your landlord know.
  • Limit hot water usage: Use energy efficient showerheads, take shorter showers, and wash clothes in cold water to reduce energy consumption associated with heating water.
  • Install a smart meter which is free. This shows you exactly how much energy you’re using and when so you can spot any energy guzzling habits and make changes to save money. 
  • Laundry tips: Wash clothes at 20-40°C to save energy and money. Avoid using the tumble dryer and instead, dry clothes outside whenever possible. Don’t dry clothes directly on radiators as it disrupts the warm airflow in the room.
  • Water usage: Spend less time in the shower aiming for just 4 minutes and consider swapping baths for showers. Avoid overfilling the kettle, only boiling the amount of water you need.
  • Dishwasher usage: Fill your dishwasher with a full load and use the eco setting if available to save energy.

Charity Commission website issues

Some of our members have informed us of difficulties they are experiencing in accessing the website of the Charity Commission which the Association has referred to the Commission.

We have been informed that the problems have arisen due to the high volume of users accessing the system and efforts are being made to resolve the issues as soon as possible.

Please do not be concerned if the current technical issues are delaying you filing your charity’s annual return.

The Charity Commission has confirmed the following:

We are aware that there are intermittent problems with our systems that may be affecting our customer’s ability to submit annual returns and work is being done to try and resolve these issues as soon as possible.

In the interim, we will backdate any submissions that are delayed because of the IT issues and are advising customers that if any technical issues delay the filing of the annual return, once trustees have been able to file the annual return, they can email us at changefilingdate@charitycommission.gov.uk to let us know that they have filed.

We will then ensure that the public register shows that they have filed on time.


Help with Claiming Enhanced Housing Benefit

Enhanced Housing Benefit Claims

The Association has received notification from Supported Housing People Ltd that now is the time of year for supported housing providers to begin to think about revised enhanced housing benefit claims for the beginning of the next financial year.

What is Enhanced Housing Benefit?

Enhanced Housing Benefit is payable to providers of sheltered and supported housing who comply with Exempt Accommodation rules. Examples of items that qualify for enhanced benefits are:

  • assistance in claiming Housing Benefits to ensure rent (maintenance contributions) are paid
  • controlling access and facilitating site visits from contractors and other visitors
  • arranging aids and adaptions
  • health and safety and
  • risk assessments of property, management, administration, maintenance costs etc.  As long as these tasks are not funded by any other revenue streams they can be funded by Housing Benefit. 

The Almshouse Association offers a template letter and a non-exhaustive list of services to members wishing to apply for Exempt Accommodation Status.  These can be found at: https://www.almshouses.org/model-policies-and-templates/ 

We are advised that much more scrutiny is being applied to enhanced housing benefit claims, primarily as a consequence of the DWP Guidance on Housing Benefit Claims for Supported Housing. This is where SHP Ltd are offering their services to supported housing providers in order that they gain advice and guidance with their claims. They advise that their service does not usually cost the provider anything as the company’s costs are built into the enhanced housing benefit claims.

The contact details for Supported Housing People Ltd are: Tel: 0800 7720065 / 07577 200300 or email info@supportedhousingpeople.co.uk.


Trustees and Clerks Shrewsbury Seminar

The Almshouse Association Trustees and Clerks Seminar on 4 September 2024 in Shrewsbury, Shropshire was attended by an enthusiastic and engaged group of volunteers and staff from across the county.

  • Association Chair, Willie Hartley Russell gave an uplifting presentation about the future of the almshouse movement.
  • Sue Missin highlighted the work of The Almshouse Consortium with regards to arranging funds for charities to undertake remodelling projects.
  • Association CEO, Nick Phillips gave a presentation on Independent Living.
  • Tim Richardson, Quinquennial Inspections Ltd presented a detailed examination of EPCs & Quinquennial inspections.
  • Tim Rutherford, Stone King LLP gave a detailed and clear review and guidance on Changes to Governing Documents.

A good, informative day. Thank you to all our speakers.


Affordable homes…..

…..not just a numbers game….

Providing affordable homes is not merely a numbers game – its about prioritising residents in the planning process. Small-scale developments within communities – tailored for local residents – have proven to enhance well-being and longevity.

Its great news that the new Government is proposing more housing for those in need and while the greenbelt is not our primary concern, we offer some thoughts for the enthusiastic planners and developers aiming to build extensively on greyfield sites that may alleviate some of the pressure on our countryside.

  • Prioritising people over plans. Consider how people want to live. Affordable homes should be built with the communities they serve in mind. Small-scale developments near services often blend well with villages and towns. If local communities feel invested in these projects, especially as homes for those in need from their own areas, planners may find it easier to gain support.
  • Identifying areas suitable for redevelopment can help protect the local Greenbelt. Many regions have disused buildings and office sites that are prime for revitalisation. Redevelopment of these buildings can reignite the community spirit and strengthen local bonds.
  • Affordability must genuinely reflect the means of the community’s residents. Typically, 80% of market rents are still out of reach for many who need affordable housing.

Above all, prioritise residents at the heart of development. For those seeking successful small-scale housing, the almshouse model serves as an exemplary guide.


Insurance – does your charity have the right level of cover?

Underinsurance is on the rise. Invariably, it’s only when the Charity needs to make a claim that the hidden risks of Underinsurance come to light. At this point, it’s all too late to avoid the dreaded pitfalls of being Underinsured.

Brown & Brown is a Chartered Insurance Broker that works in partnership with Ecclesiastical, an insurer specialising in faith, charity, heritage and almshouses, who give back their available profits to churches, charities and other good causes.

We asked experts at Higos…

 “What’s underinsurance and overinsurance and how can our members make sure they are not caught out?”


Year on year data from The Rebuild Cost Assessment Survey is consistently showing over 80%* of properties are underinsured and 13% of UK properties are overinsured.

Overinsured and underinsured can severely reduce the amount paid out following a property damage claim, leaving you to cover the remaining cost of any shortfall yourself. This is the dreaded ‘Average Clause’.

1. What does underinsured mean? It means you are not covered enough to protect your assets.

Underinsured leads to:

  • Financial Hardship: Major events like serious illness or property damage may leave you covering significant expenses, leading to financial strain or debt.
  • Inadequate Repairs or Replacements: you might face insufficient payouts for repairs or replacements, resulting in subpar fixes.
  • Emotional Stress: Financial strain from underinsurance can cause significant emotional stress due to unexpected expenses.
  • Business Risks: You may face serious financial losses if claims exceed policy limits, affecting property, equipment, operations and residents.

2. What Does Overinsurance Mean?  – Overinsured means you’re paying too much. However, it can have equally as dramatic consequences as being underinsured.

Overinsured leads to:

  • Higher Premiums: Insuring property for more than its actual value leads to higher premiums, which is wasted money since insurers only pay up to the item’s true value.
  • No Extra Payout: Insurers pay only the actual cost of loss or damage, not the overestimated amount. For instance, if your home is overinsured, the payout will only cover the rebuild cost.
  • Unnecessary Financial Strain: Overpaying for coverage can strain your finances, diverting money from savings or investments.
  • Complex Claims Process: Overinsurance may complicate claims and insurers might scrutinize claims more closely, causing delays or disputes.

3. What Is the ‘Average Clause’?

Should you find your property underinsured, in the event of an insurance claim your insurer can reduce your claim pay out by the percentage you’re underinsured by. Meaning a claims settlement could be reduced by thousands (and sometimes millions) of pounds, leaving you to fund the difference.

Example of ‘Average Clause.’ – If an almshouse building is insured for £500,000 and the rebuild cost is calculated at £1,000,000, the building would have been insured for only 50% of what the true rebuild cost would have been. Should the unthinkable happen and trustees need to make a claim for a total loss, for example a fire, or even for minor building damage claims, the charity’s insurer would only pay out a partial payment of what it would cost to rebuild. In this instance, 50% would be paid out as the building wasn’t insured for the correct amount.

4. How can the Charity almshouses be underinsured?

  • Premises Market value:  A common mistake is insuring what the building would sell at market value, rather than its true reinstatement cost to rebuild the property from scratch.
  • Index linking:  Index linking cannot accurately reflect a true rebuild cost; many rely solely on index linking each year for their property insurance, not taking into account regional trends for site clearance, survey costs, architects, legal and planning fees and the cost of labour and materials.
  • Automatically renewing:  Renewing an insurance policy every year without reviewing the levels of cover is a common misconception leaving gaps in cover. Many changes can happen during the course of a year such as property extensions, alterations, increased contents and equipment. These can all impact the true reinstatement cost. Reviewing the Charity’s insurance policy each year can help to identify gaps of cover in the insurance.
  • Mid-term changes:  If changes or alterations/extensions have been made before the insurance renewal date, the insurer should be advised as soon as these changes are made rather than waiting for the renewal to avoid gaps in cover.
  • Out of date property valuations:  A true reinstatement cost for a property should be undertaken by a qualified building surveyor to help avoid a shortfall in cover.
  • Insufficient business interruption:  Recovering from a total loss such as a fire or flood can be a lengthy process and may take longer than you think to rebuild from scratch with some cases as long as 24 months. Having your property surveyed by a quality survey engineer can provide an estimated rebuild period, which helps the Charity calculate a more accurate Business Interruption sum insured.
  • Insurance market:  As the insurance industry has changed significantly over the past few years from a hardening insurance market, Brexit, to Covid-19 and increased energy and fuel prices, businesses are under severe financial pressure, resulting in opting for decreased cover to limit insurance costs.

In conclusion, regular, thorough reviews of your almshouse charity insurance are imperative, particularly when any changes are made to the site, ensuring the correct cover is in place in the event it is needed. This approach will also give peace of mind to trustees, staff, visitors and residents.

* Data derived from 26,861 Rebuild Cost Assessments completed between Sep ‘21 and Aug ‘22.


Protecting your unoccupied almshouses

When a property becomes unoccupied for an extended period of time it can become more susceptible to claims involving theft, structural damage and flooding from a burst pipe.

The Almshouse Association asked experts at Higos Insurance Brokers how members can protect their unoccupied properties.


1. What does Unoccupied Property Insurance Cover?

Unoccupied Property Insurance can cover a variety of different risks including:

  • Fire
  • Flooding
  • Burst Pipes
  • Escape of Oil
  • Vandalism
  • Malicious damage
  • Theft
  • Property liability
  • Legal Expenses

2. How does the Charity ensure an unoccupied property is protected?

It’s important to be aware of any policy endorsements on your insurance policy.

When a property is unoccupied for an extended period of time insurers usually stipulate a variety of endorsements on your Commercial Insurance policy that would need to be adhered to for cover to remain valid.

These could include:

What is an endorsement?
An endorsement is a modification, amendment, or addition to an insurance contract that alters the terms or scope of the standard policy wording. These modifications, often referred to as endorsements, can include additions, deletions, exclusions, or other alterations to coverage.

  • Regular visits to the unoccupied property
    • Inspecting internally and externally typically every 7 days to check on any issues that may have occurred such as unwanted intruders, damages or water leaks.
    • Ensuring any such damage is reported to your insurer or broker at the earliest opportunity and to the police if a crime has taken place.

ACTION:

  • Check your Commercial Insurance policy wording for how often your Unoccupied Property needs to be inspected and keep a record of each visit.
  • Turn off electricity, gas and water supplies at the mains and drain down all water systems (check your policy for endorsements, you may be asked to keep the heating system on, particularly during the winter months to prevent burst pipes). If the water system cannot be drained, ensure the heating is left on at no less than 7°C. (Please check this with the insurer as minimum temperatures to vary). Remove all waste and all accumulated post must be removed on each visit (or the letterbox sealed)
  • Ensure that all protection and security devices are in full working order, activated and maintained and the boundary is secure. This can be done by putting into force a maintenance plan to keep safe any perimeter fences and to keep vegetation tidy. Security lighting could also be used to assist in deterring intruders from accessing the building.

3. What should the Charity look out for when inspecting an Unoccupied Property?

  • Tampering of security measures such as attempts to disable alarm systems or CCTV.
  • Rubbish accumulation or fly-tipping, this can be a potential fire and health hazard.
  • Leaks and weather damage.
  • Property maintenance issues that could worsen and result in loss if not rectified.
  • Anti-social behaviour such as graffiti or vandalism.

ACTION:

  • It may be appropriate to board up any accessible doors and windows or ensure main entry doors are secured by a five-lever mortice deadlock to British Standard 3621 or similar.
  • If there is an alarm in place, this should continue to be operated, maintained and inspected. A temporary alarm system, CCTV or security service could be considered for larger premises.

4. Does the Charity need to tell its insurer if one of its properties is unoccupied?

In the case of almshouse charities, the most likely situation in which a property is vacant is, of course, pending the appointment of a new resident.

If your property becomes unoccupied for an extended period of time, for example for more than 30 consecutive days, be sure to inform your insurer or broker as soon as possible. You may have endorsements on your policy regarding the length of time a property can be unoccupied before exclusions apply and cover is restricted. 


ARC releases project findings

Almshouse Resilient Communities (ARC) for the Future project

The Almshouse Resilient Communities (ARC) for the Future project enhances research on the resilience of the almshouse model, providing further evidence of its positive impact on residents’ well-being. It highlights why almshouses excel as community-led housing, showcasing elements that make them life-changing homes among supportive neighbours.

The Association encourages members to read the findings (click here to access ARC project) for its valuable insights and consider it alongside the growing body of independent research available (click here to access The Almshouse Association Library of research).

Almshouse Resilient Communities (ARC) for the Future project.

To access all links related to the project, please visit ARC for the Future – United St Saviour’s Charity (ustsc.org.uk)


Retrofitting old buildings

Retrofitting old buildings is a painstaking task. There are often more answers than questions and each answer needs to be given scrutiny  and consideration of unintended consequences in the building.

The National Trust and Historic England have compiled some case studies, shared by our Retrofitting Working Group, that highlight how challenging it can be to assess the right solution.

The document can be downloaded by clicking in the link below:

They have also put together a webpage with links that lead to their technical advice and guidance on climate change mitigation and adaptation for resilience, including energy efficiency, retrofit and Net Zero.
They are intended for professionals, contractors, building managers and maintenance teams, suppliers or officials who wish to add to their existing knowledge and understanding to enable informed decision-making. Building owners and occupants may also find it helpful.

To access the below topics , please click in the link below:


Level 4 Housing Qualification with the Chartered Institute of Housing (CIH)

Clerk’s personal experience of the new Housing Qualification

A clerk of a registered almshouse charity with 16 properties is nearing the completion of her Level 4 Housing Course with the CIH and thought other members may find it useful to hear about her experience of the course so far. Note, the qualification is only applicable to Registered Providers.

She writes:

  • The basic year-long level 4 Housing Course with the CIH comprises 6 modules on various aspects of housing management and is delivered through ‘Moodle’ (an online training package).  
  • Around 8-9 weeks is allowed to complete each module with no breaks in study unless modules are completed before the due dates.
  • There is limited online contact with the other course attendees via online forum- based activities.
  • Completion of each module comprises a written assignment of around 2-3000 words plus quick online activities to submit via Moodle.  
  • Provisional pass or fail results (not grades) are released around a month after the closing date of each assignment, with three attempts allowed to complete each stage.   
  • The course guidance suggests that 8 hours a week study is needed to get through each of the modules that comprise the course, but this may not be enough.  
  • The basic package which currently costs £2410 (costed £2250 in September 2023) includes limited contact with a tutor via Moodle messaging.*
  • The deluxe package with 6 online study days with a tutor costs £2930. *

It has been hard to complete the course whilst still working and at times the charity’s work has suffered. My trustees have been extremely supportive through this process increasing my hours to cover the extra work.

Whilst I have cursed a lot at the volume of reports and housing law to read, the course has been interesting and I feel more confident about my responsibilities and can see where the Charity needs to make changes for the future.    

Thank you Tina, for sharing your experience.

Note: The Almshouse Association has argued hard for longer periods for clerks to qualify and an exemption for trustees, proposing that our members have 4 years from April 2024 to start the qualification and 4 years to complete the course.

The consultation with Government is still not confirmed. We will update you as soon as we hear.