🏛️ The Housing Ombudsman – Members Responsible for Complaints (MRC) Conference
📍 Leeds
📅 15th October 2025
We are pleased to share that the Housing Ombudsman will be hosting a dedicated MRC Conference in Leeds on 15th October 2025. This event is open to members of The Almshouse Association and all those who serve as Members Responsible for Complaints (MRCs) within their organisations.
The purpose of the conference is to:
- Foster a clearer understanding of the role and responsibilities of an MRC
- Provide guidance on the Housing Ombudsman’s expectations
- Offer an opportunity to connect and share experiences with MRCs from across the Housing Ombudsman’s wider membership
This is an excellent opportunity to deepen your knowledge and engage directly with both the Housing Ombudsman’s team and your peers.
Interested in attending?
Please email admin@almshouses.org to express your interest. Once we receive your email, we will arrange for a formal invitation to be sent to you.
posted 15 May 2025
The Almshouse Association 1-day interactive learning training course is a great opportunity to meet your counterparts in the almshouse network and underpin your knowledge of almshouses and how they operate.
It is aimed at ‘new to the role’ CEOs, clerks and trustees as well as members that are looking to consolidate their knowledge. It has been CPD accredited (Continuing Professional Development) and attendees will receive a certificate at the end of the course.
Objective
To provide almshouse charity CEOs, clerks and trustees with essential training and to enable you to adopt best practice in fulfilling your duties and furthering the success of your almshouse charity.